Experience

BrandStand™ America

• Advertising Services
• 1 - 100 Employee

• Customer service

  • Sep 2011 - Present

  •Handles incoming calls or inquiries from prospective customers or clients •Assists customers effectively by solving customer disputes •Provides customer additional information or explains services •Discusses products offered and ensures customer satisfaction •Tactfully handles confrontational or stressful interactions with the public •Completes supporting paperwork and data entry as required •Accurately captures customer information •Handles incoming calls or inquiries from prospective customers or clients •Assists customers effectively by solving customer disputes •Provides customer additional information or explains services •Discusses products offered and ensures customer satisfaction •Tactfully handles confrontational or stressful interactions with the public •Completes supporting paperwork and data entry as required •Accurately captures customer information



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Call Center Representative

  • Jun 2009 - Sep 2010

  •Performed inbound/outbound collection calls utilizing a predictive dialer; ranked in the Top 5% in the Collections Department, processing 180 inbound and outboundcalls per day •Handled inbound collection calls, routed calls to correct departments and resolved customer service issues regarding credit and financing promotions – meeting daily performance goals of 10 accounts per day •Responsible for collecting and negotiating payment arrangements on accounts thatwere 30 to 260… Show more •Performed inbound/outbound collection calls utilizing a predictive dialer; ranked in the Top 5% in the Collections Department, processing 180 inbound and outboundcalls per day •Handled inbound collection calls, routed calls to correct departments and resolved customer service issues regarding credit and financing promotions – meeting daily performance goals of 10 accounts per day •Responsible for collecting and negotiating payment arrangements on accounts thatwere 30 to 260 days past due, adhering to FDCPA rules and regulations. •Selected to handle accounts that were 120 to 365 days past due, a more challengingand high value account type Show less •Performed inbound/outbound collection calls utilizing a predictive dialer; ranked in the Top 5% in the Collections Department, processing 180 inbound and outboundcalls per day •Handled inbound collection calls, routed calls to correct departments and resolved customer service issues regarding credit and financing promotions – meeting daily performance goals of 10 accounts per day •Responsible for collecting and negotiating payment arrangements on accounts thatwere 30 to 260… Show more •Performed inbound/outbound collection calls utilizing a predictive dialer; ranked in the Top 5% in the Collections Department, processing 180 inbound and outboundcalls per day •Handled inbound collection calls, routed calls to correct departments and resolved customer service issues regarding credit and financing promotions – meeting daily performance goals of 10 accounts per day •Responsible for collecting and negotiating payment arrangements on accounts thatwere 30 to 260 days past due, adhering to FDCPA rules and regulations. •Selected to handle accounts that were 120 to 365 days past due, a more challengingand high value account type Show less



Sarasota Memorial Health Care System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Customer Service

  • Jan 2006 - Jan 2008

  • Read all kinds of incoming material to establish essential information, for example content or title • Retrieve, sort, and file all information • Maintain an arranged file room • Assists in training of other clerical staff in scanning key documents • Maintain a day by day productivity log of scanning and indexing activities • Interact with clients, visitors, staff and the public • Copy and fax, sort mail. hand out reports and memos • Sort material in accordance… Show more • Read all kinds of incoming material to establish essential information, for example content or title • Retrieve, sort, and file all information • Maintain an arranged file room • Assists in training of other clerical staff in scanning key documents • Maintain a day by day productivity log of scanning and indexing activities • Interact with clients, visitors, staff and the public • Copy and fax, sort mail. hand out reports and memos • Sort material in accordance with filing system used • Collect materials to be filed from company and staff • Stamp files and materials received • Record materials removed and take back those not returned • Remove and trash out-of-date materials • Assist with typing as required • Screen and direct incoming calls • Determine routine problems in office • Place essential papers and materials in files • Take photographs of all records by means of microfilming equipment • Add or remove data to file records • Help other office workers • Type and file information on folders • Find out where material will be filed • Locate and eliminate materials from files upon request Show less • Read all kinds of incoming material to establish essential information, for example content or title • Retrieve, sort, and file all information • Maintain an arranged file room • Assists in training of other clerical staff in scanning key documents • Maintain a day by day productivity log of scanning and indexing activities • Interact with clients, visitors, staff and the public • Copy and fax, sort mail. hand out reports and memos • Sort material in accordance… Show more • Read all kinds of incoming material to establish essential information, for example content or title • Retrieve, sort, and file all information • Maintain an arranged file room • Assists in training of other clerical staff in scanning key documents • Maintain a day by day productivity log of scanning and indexing activities • Interact with clients, visitors, staff and the public • Copy and fax, sort mail. hand out reports and memos • Sort material in accordance with filing system used • Collect materials to be filed from company and staff • Stamp files and materials received • Record materials removed and take back those not returned • Remove and trash out-of-date materials • Assist with typing as required • Screen and direct incoming calls • Determine routine problems in office • Place essential papers and materials in files • Take photographs of all records by means of microfilming equipment • Add or remove data to file records • Help other office workers • Type and file information on folders • Find out where material will be filed • Locate and eliminate materials from files upon request Show less