Administrative/Shipping Clerk

• Apr 2021 - Present

Owner/Partner Plan and Permit Expeditor for Permit Management Solutions

• Jul 2019 - Jun 2021

Since 2011, we have been saving our clients countless hours with the permitting process. We provide everything from obtaining a business license on your behalf, to submitting plans, and pulling permits for construction

Part Owner

• Jul 2019 - Jul 2019

Permit and plan expeditor

Project Coordinator

• Sep 2016 - Jul 2019

Administrative Assistant to Cory Monroe, President & CEO Answer phone calls and personal emails Personal connection to all new and current renovation clients Order and update all materials for new and current renovation projects Frequently meet with prospective new clients for their renovation needs Assisted the President in obtaining his trademark Created several OSHA manuals for on-site employees Administrative Assistant to Cory Monroe, President & CEO Answer phone calls and personal emails Personal connection to all new and current renovation clients Order and update all materials for new and current renovation projects Frequently meet with prospective new clients for their renovation needs Assisted the President in obtaining his trademark Created several OSHA manuals for on-site employees

Guest Experience Advisor

• Jun 2014 - Sep 2016

Consistently maintaining daily, weekly, and monthly goals which correspond to the objectives of the dealer; Provide valuable feedback gained from guests to the dealer and the management team for process improvement at the dealership level; Daily monitoring of Response Rate and Email Penetration to ensure benchmarks are being met and advise accordingly Consistently maintaining daily, weekly, and monthly goals which correspond to the objectives of the dealer; Provide valuable feedback gained from guests to the dealer and the management team for process improvement at the dealership level; Daily monitoring of Response Rate and Email Penetration to ensure benchmarks are being met and advise accordingly

Tier 1 Customer Service Representative

• 2013 - 2014

Received a high-volume of incoming calls from customers nationwide concerning healthcare options pertaining to the Affordable Care Act. Conducted full assessments of callers’ salaries and work insurance coverage. Selected by management to serve on the internal panel along with subordinates to evaluate processes and results. Provided input on the overall functionality of the call-center. 􏰀 Conducted training to new employees on company policies and procedures. Provided general and specialty knowledge to consumers using scripted responses and automated tools while maintaining appropriate documentation. Show less

Front Desk Receptionist

• 2012 - 2013

Served as the first point of contact for customers at this 5-Diamond resort. Also handled the overnight shift several days per week. Maintained the personal bank . Upsold suites. Delivered exceptional customer service, as befitting the resort’s high-end reputation. Served as the first point of contact for customers at this 5-Diamond resort. Also handled the overnight shift several days per week. Maintained the personal bank . Upsold suites. Delivered exceptional customer service, as befitting the resort’s high-end reputation.

Certified Surgical Technologist

• Mar 2003 - Oct 2011

Within a Level II Trauma Center, performed various elective surgeries, but also took call which included major trauma cases that could have involved gunshot and knife wounds, major burns and organ procurement. Also trained in posterior and anterior eye surgeries. Instrument inventory in the operating room while assisting surgeons. In charge of correct instrument, sponge, needle and sharps counts before, during, and after surgical procedures. Within a Level II Trauma Center, performed various elective surgeries, but also took call which included major trauma cases that could have involved gunshot and knife wounds, major burns and organ procurement. Also trained in posterior and anterior eye surgeries. Instrument inventory in the operating room while assisting surgeons. In charge of correct instrument, sponge, needle and sharps counts before, during, and after surgical procedures.

Editorial Coordinator

• Mar 1998 - Sep 1999

Handled incoming calls and correspondence for the Editor-in-Chief. Established and maintained an image database that significantly improved the efficiency of editorial operations. Coordinated with the editorial team in selecting news stories from the wire service for inclusion in the company's Website. Researched the accuracy of incoming press-releases and edited them for publication. Handled incoming calls and correspondence for the Editor-in-Chief. Established and maintained an image database that significantly improved the efficiency of editorial operations. Coordinated with the editorial team in selecting news stories from the wire service for inclusion in the company's Website. Researched the accuracy of incoming press-releases and edited them for publication.

Flight Attendant

• May 1990 - Jun 1996

Worked on both domestic flights and international routes to Mexico and Central America. Acted as as on-board cabin safety specialist while ensuring the safety and comfort of passengers at all time. Oversaw teams of up to 15 crew members. Acted as Main Purser, and as direct liaison withe the Captain and First Officer. Worked on both domestic flights and international routes to Mexico and Central America. Acted as as on-board cabin safety specialist while ensuring the safety and comfort of passengers at all time. Oversaw teams of up to 15 crew members. Acted as Main Purser, and as direct liaison withe the Captain and First Officer.