RV Outfitter

• Feb 2023 - Present

Outfitting the perfect RV for your family so you can live your dreams. Outfitting the perfect RV for your family so you can live your dreams.

Certified Sales and Leasing Consultant

• Oct 2020 - Jan 2023

SALES AND LEASING CONSULTANT Developed and implemented strategic customer relation strategies and met or exceeded monthly sales and leasing goals. Provided the highest quality customer service to ensure maximum customer retention. Key Accomplishments: • Exceeded expectations by selling and leasing 16+ units per month. • Streamlined sales and delivery process, resulting in a drastic decrease in client wait time while enhancing the client’s overall automotive purchase experience. • Improved customer retention and created new business for dealership via outstanding and diligent service. • Experienced with retail and fleet customers, knowledgeable about vehicles, accessories, and extended coverage products. Show less

Chief Creative Officer

• Aug 2017 - Oct 2020

Project Manager PMO

• Nov 2015 - Aug 2017

In my current role, I execute customized telecommunications suite projects on time and under budget for business clients. Serve as Chair and Minute Taker during conference calls and stakeholder meetings; direct installations and project execution to ensure end user satisfaction and functionality; gather information regarding client needs and leverage custom tracking technology to monitor project progress against client needs.Key Accomplishments:• Demonstrated business development skills via creating repeat and new business due to outstanding project management performance with high-quality client service for technology conversion and upgrade implementation.• Influential mentor, team trainer, and staff developer of new project coordinators and project managers.• Added 27k lines to Granite Platform by completing Walgreens POTS Conversion Project.• Upon successful completion of a large national corporation conversion project, earned significant additional business including 430 POTS lines, 10 additional DIA circuits and 70 new replacement circuits for immediate implementation. Show less

Senior MAC Provisioning Supervisor

• Jun 2014 - Nov 2015

I oversaw two teams of approximately 12-15 staff in daily office operations, including recruiting, scheduling, discipline, payroll, and other duties as necessary.Key Accomplishments:• Established new training process for teammates resulting in better morale, enhanced productivity, and increased operational efficiency of team overall by 5%.• Deepened team knowledge base by adding new work areas to base and assisting teammates in timely goal completion.• Employee of the Month for managing team with Zero Post Mortems for 18 consecutive months.• Managed the team that earned Team Challenge Winner for 9 of 12 months. Show less

Senior Review Research Analyst

• Nov 2011 - Jun 2014

▪ Research and utilize Business Rules for multiple Incumbent Local Exchange Companies in order to create guides for provisioning and reviewing all order types▪ Make corrections/updates to orders and guides, keeping others involved notified of changes▪ Train new co-workers on all types of orders▪ Write orders as necessary for business needs▪ Accurately and efficiently review Move, Add, Change (MAC) orders and Conversion orders for new and current customers in a timely fashion Show less

Sales And Leasing Consultant

• Mar 2011 - Sep 2011

SALES AND LEASING CONSULTANT I developed and implemented strategic customer relation strategies and met or exceeded monthly sales and leasing goals. Provided the highest quality customer service to ensure maximum customer retention. Key Accomplishments: • Exceeded expectations by selling and leasing 10+ units per month. • Streamlined sales and delivery process, resulting in a drastic decrease in client wait time while enhancing the client’s overall automotive purchase experience. • Improved customer retention and created new business for dealership via outstanding and diligent service. Show less

General Manager

• Apr 2010 - Mar 2011

I oversaw 8-10 staff at a gas station and convenience store; in charge of employee scheduling, payroll, loss control, performance review, training, discipline/promotions, and recruitment. Supervised stock and inventory, managed vendor relationships, and maintained food service areas and on-site safety. Key Accomplishments: • Executed strategies leading to enhanced quarterly P&L. • Recognized by PepsiCo for most sales by a C-Store for Muscle Milk products. • Regularly met and exceeded company goals on a quarterly basis. Show less

Overnight Support Manager

• 2009 - Apr 2010

▪ Responsible for accurate cash handling, opening and closing the store ▪ Customer service responsibilities including, refunds, rain checks, retrieving merchandise ▪ Keeping a neat and orderly stock room and sales floor ▪ Overseeing closing staff, overnight stockers and maintenance crews, and opening staff ▪ Responsible for accurate cash handling, opening and closing the store ▪ Customer service responsibilities including, refunds, rain checks, retrieving merchandise ▪ Keeping a neat and orderly stock room and sales floor ▪ Overseeing closing staff, overnight stockers and maintenance crews, and opening staff

Sales And Leasing Consultant

• Mar 2009 - Jun 2009

▪ Assisting guests in vehicle lease or purchase of new and pre-owned vehicles ▪ Maintaining customer relations through quick and thorough follow-up ▪ Providing excellent customer service utilizing full demonstrations and vehicle delivery ▪ Assisting guests in vehicle lease or purchase of new and pre-owned vehicles ▪ Maintaining customer relations through quick and thorough follow-up ▪ Providing excellent customer service utilizing full demonstrations and vehicle delivery

Cashier as Front End Manager

• Jun 2003 - Aug 2008

▪ Responsible for providing exceptional customer service and product knowledge ▪ As Front End Manager, knowledgeable of scheduling, labor violations, and computer software ▪ Practice Cleaner’s Creed, the Golden Rule, and Golden Principles in all situations ▪ As Courtesy Booth clerk, shown ability to balance store safe, serve customers, and communicate issues to manager ▪ Worked in several locations, demonstrating ability to learn and adapt quickly ▪ Timely communication of compliments, complaints, product requests to appropriate management Show less