Experience

Nimbus9

• United States
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Customer Success Manager

  • Dec 2016 - Present

  - Own overall relationship with clients - Responsible for identifying and quantifying the key factors for customer success and then communicating them effectively to drive the product sales - Establish deployment goals and success factors and then develop a plan to carry them out successfully - Responsible for assisting/solving issues at customers' stores that relate to Nimbus9 products - Program manage account escalations - Own overall relationship with clients - Responsible for identifying and quantifying the key factors for customer success and then communicating them effectively to drive the product sales - Establish deployment goals and success factors and then develop a plan to carry them out successfully - Responsible for assisting/solving issues at customers' stores that relate to Nimbus9 products - Program manage account escalations



3M

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Marketing Analyst

  • Jun 2013 - Jun 2016

  - Develop and Execute Marketing Plan - Create new business opportunities: develop channel distribution, set up introduction plan for new products - Set up and Manage Pricing List - Develop and Implement Promotion Program, A&P management - Manage Seminar, Group Presentation - Customer compliant handling, directly work with Regional Team for quality issues solution. - Monthly meeting with regional boss as representative for sales rep. - Inventory forecast and management - Develop and Execute Marketing Plan - Create new business opportunities: develop channel distribution, set up introduction plan for new products - Set up and Manage Pricing List - Develop and Implement Promotion Program, A&P management - Manage Seminar, Group Presentation - Customer compliant handling, directly work with Regional Team for quality issues solution. - Monthly meeting with regional boss as representative for sales rep. - Inventory forecast and management