Alicia Herranz
Consulting Operations Specialist (Europe) at Nintex- Claim this Profile
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English Professional working proficiency
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Spanish Native or bilingual proficiency
Topline Score
Bio
Pierre Noilhan
Collaborate with Alicia is a very good experience. Her skills in organisation helps us a lot to set up partnership between us and K2, and now Nintex. Always smiling and very motivated, it's a pleasure to work with her.
Jean-Jacques ZAM
I really appreciate work with Alicia at K2 and now NINTEX. She is really commited to her work and a supportive person. Very good skills in organisation, communication. Additional to that, she is very positive and enthusiastic in life.
Pierre Noilhan
Collaborate with Alicia is a very good experience. Her skills in organisation helps us a lot to set up partnership between us and K2, and now Nintex. Always smiling and very motivated, it's a pleasure to work with her.
Jean-Jacques ZAM
I really appreciate work with Alicia at K2 and now NINTEX. She is really commited to her work and a supportive person. Very good skills in organisation, communication. Additional to that, she is very positive and enthusiastic in life.
Pierre Noilhan
Collaborate with Alicia is a very good experience. Her skills in organisation helps us a lot to set up partnership between us and K2, and now Nintex. Always smiling and very motivated, it's a pleasure to work with her.
Jean-Jacques ZAM
I really appreciate work with Alicia at K2 and now NINTEX. She is really commited to her work and a supportive person. Very good skills in organisation, communication. Additional to that, she is very positive and enthusiastic in life.
Pierre Noilhan
Collaborate with Alicia is a very good experience. Her skills in organisation helps us a lot to set up partnership between us and K2, and now Nintex. Always smiling and very motivated, it's a pleasure to work with her.
Jean-Jacques ZAM
I really appreciate work with Alicia at K2 and now NINTEX. She is really commited to her work and a supportive person. Very good skills in organisation, communication. Additional to that, she is very positive and enthusiastic in life.
Credentials
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AgilePM® Foundation
APMG InternationalMay, 2019- Nov, 2024 -
Prince2 Foundation Certificate
PeopleCertOct, 2017- Nov, 2024 -
AgilePM® Practitioner
APMG InternationalDec, 2019- Nov, 2024 -
Prince2 Practitioner Certification
PeopleCertNov, 2018- Nov, 2024
Experience
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Nintex
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United States
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Software Development
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700 & Above Employee
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Consulting Operations Specialist (Europe)
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Oct 2020 - Present
(K2 merged into Nintex) (K2 merged into Nintex)
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Nintex Automation On-Prem (formerly K2)
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United States
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Software Development
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100 - 200 Employee
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Consulting Operations Specialist (Europe)
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Sep 2018 - Oct 2020
In my current role, I support the day to day operations of the Professional Services team (30+ employees) in EMEA. My duties include monitoring the health of the Services team by coordinating and reporting on bookings, revenue, pipeline, backlog, and margin. I work closely with many roles and disciplines including the Operations Manager, Technical Managers, Regional Services Directors, Engagement Managers, and Consultants.The tasks to highlight are:- Running weekly status reports for relevant customers in EMEA and APAC, to understand the ordinary situation on the project level and reflecting this on the reports for future reference.- Adding services opportunity in SF and the related Kimble proposal based on project plans, managing the backlog administration in both systems. - Working with Engagement Managers to identify appropriate resource requirements for each account and project ensuring an appropriate balance of customer expectations, resources capabilities, and utilization.- Reviewing weekly timesheets raising any concerns regarding utilization and or margin percentage to project leaders.- Responsible for managing and coordinating the Europe Training portfolio, raising quotes, scheduling resources, driving consistent and effective communication with customers to ensure that we meet their expectations.- Maintain constant knowledge of current and upcoming projects and sales support activities as they relate to resourcing.- Arrange and coordinate Europe based team days for the Professional Services team. Show less
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Office Manager and Team Assistant
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Jun 2017 - Aug 2018
In this role, I demonstrated a consistent ability to provide effective and efficient support for the Marketing, Finance and Professional Service Teams as well as providing a full status report service for all active engagements based on approved timesheets.I was the first point of contact for visitors and clients, responding to calls and arranging meetings and travel for executives; organize team social activities and charity events, working in close collaboration with the management team and negotiate terms with suppliers and vendors: liaising successfully with all key internal and external stakeholders including merchandise suppliers and delivery companies.I oversaw inventory and general stock requirements; reviewed and acted on any ongoing issues relating to accounts payable and invoicing; managed day to day corporate card spending issues and was in charge of submitting all accounts payable invoices to Netsuite as well as completing project reports and delivering back up data at the start of each project and I run reports for three regions: EMEA, SA, and APAC and am tasked with moving all proposals with a zero backlog value to invoicing. Show less
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John Lewis & Partners
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United Kingdom
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Retail
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700 & Above Employee
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Customer Assistant and Sales Advisor
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Nov 2013 - May 2017
I demonstrated a proven ability consistently to portray the company at its best in a professional and courteous manner and provided accurate advice on products and services in an empathetic and friendly manner. I was appointed Service Leader and ensured all customer issues were properly acknowledged and responded to, taking the lead in managing complex situations. I also built long-term and resilient customer relationships as a basis for profitable growth. I was seconded to Customer Support, Aftersales and Retail Support Desk, gaining invaluable insights into the company’s methodologies in the process. In general terms I processed payments and refunds and responded informatively and positively to customer enquiries and occasional complaints; mentored new partners and provided training as and when required and produced written information for customers, using computing packages and the latest software. Show less
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Spanish Teacher for Adults
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Aug 2015 - Dec 2016
I developed and delivered effective lessons as well as prepared teaching materials, plans and reports and created and maintained a reliable and robust data base whilst all the time helping students improve their learning skills through individual and group sessions. I also assessed work and considered any ongoing specific needs for particular students; organised and ran a Spanish-speaking meet up and marketed teaching services to new students, including the use of social media. I developed and delivered effective lessons as well as prepared teaching materials, plans and reports and created and maintained a reliable and robust data base whilst all the time helping students improve their learning skills through individual and group sessions. I also assessed work and considered any ongoing specific needs for particular students; organised and ran a Spanish-speaking meet up and marketed teaching services to new students, including the use of social media.
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ACCIONA
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Spain
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Utilities
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700 & Above Employee
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Receptionist and Admin Assistant
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Sep 2010 - Oct 2013
I was responsible for a wide variety of administrative functions, including meeting and greeting visitors and clients, answering and referring on enquiries and managing telephone calls. In addition I coordinated meeting room availability’ oversaw courier activity and conducted interviews as part of the recruitment process. I was responsible for a wide variety of administrative functions, including meeting and greeting visitors and clients, answering and referring on enquiries and managing telephone calls. In addition I coordinated meeting room availability’ oversaw courier activity and conducted interviews as part of the recruitment process.
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Ercisa, Eventos y Servicios, S.A.
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Bilbao Area, Spain
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HR Recruiter
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May 2008 - Jun 2010
In this role I was responsible for delivering effective and efficient recruitment processes, working always to meet the client’s requirements and specifications to the letter and resolving all client related issues. I also played an integral part in supporting the work of the Events Administration Team as well as helping the Service Department. In more specific terms I assisted in staff training, events and services; conducted interviews and prepared work contracts as well as managing payments for employees. I also planned and oversaw the daily work schedule; negotiated with clients on new contractual terms; resolved incidents for employers and clients and played a key role in the introduction of new quality management systems, database efficiencies and maintenance (improving overall time management and performance standards). I always worked hard to build up strong and resilient customer and business relationships as a basis for profitable growth. Show less
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Education
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1998 - 2001
Universidad del País Vasco/Euskal Herriko Unibertsitatea
Bachelor’s Degree, Labor and Industrial Relations -
2015 - 2015
International House London
Teacher Training, Spanish Certificate in Language Teaching to Adults
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