Experience

Achēv

• Canada
• Nonprofit Organization Management
• 100 - 200 Employee

• Career Development and Self-Directed Online Learning

  • Nov 2018 - Present

  - www.alison.com Diploma in Customer Service - www.alison.com Diploma in Workplace Safety and Health - www.alison.com Certificate in Leadership Skills in Business - www.alison.com Certificate in Introduction to Time Management - www.alison.com Certificate to Service Quality for Service Industries - www.alison.com Certificate in Achieving Personal Success - www.alison.com Certificate in What Great Leaders Do - www.alison.com Certificate in Business Communication- Developing Effective Business Presentation Skills - www.alison.com Effective Communication Skills for Managers



RBC

• Canada
• Banking
• 700 & Above Employee

• Fraud Agent and Administration

  • 2008 - 2013

  • Provided frontline customer service and collaborated with RBC Financial Advisors in Canada and the United States to educate and delegate action • Authenticated and verified business and personal cheques resulting in detection, apprehension and prevention of fraudulent activity, and identified fraudulent trends for cross-team training and reports • Provided frontline customer service and collaborated with RBC Financial Advisors in Canada and the United States to educate and delegate action • Authenticated and verified business and personal cheques resulting in detection, apprehension and prevention of fraudulent activity, and identified fraudulent trends for cross-team training and reports



Canadian Tire Corporation

• Canada
• Retail
• 700 & Above Employee

• Customer Service and Sales Associate

  • 2008 - 2008

  • Provided customer service excellence, processed transactions, developed product and pricing knowledge and completed all financial responsibilities • Provided customer service excellence, processed transactions, developed product and pricing knowledge and completed all financial responsibilities



Tim Hortons

• Canada
• Food and Beverage Services
• 700 & Above Employee

• Customer Service and Supervisor

  • 2006 - 2008

  • Provided frontline service at counter and drive-through, adhering to all health and safety standards, and collaborated with teams to project positive company image • Provided frontline service at counter and drive-through, adhering to all health and safety standards, and collaborated with teams to project positive company image