Alicia Casner
Director Of Customer Service at Nexa- Claim this Profile
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Topline Score
Bio
Terri Paffile
On many occasion we wonder if customer service still exists, Alicia shows us that it does. She goes above and beyond with care for her customers while representing her company’s mission and values with every engagement. I had the pleasure of working with Alicia for 15 years at Answer 1, and knew that our customers were always in great hands. She is a good communicator and works with every type of customer, from a start up to a seasoned Fortune 500 organization. With her knowledge and understanding of the tools available she provides her clients options so they can make educated decisions about solutions that will help them stay in touch with their customers. I would not hesitate to recommend Alicia for any customer relationship or client services management role.
Tim Jones
Alicia is an upbeat, efficient, and savvy professional. I can always count on her to be true to her word as well as be a great resource for our team on many levels.
Terri Paffile
On many occasion we wonder if customer service still exists, Alicia shows us that it does. She goes above and beyond with care for her customers while representing her company’s mission and values with every engagement. I had the pleasure of working with Alicia for 15 years at Answer 1, and knew that our customers were always in great hands. She is a good communicator and works with every type of customer, from a start up to a seasoned Fortune 500 organization. With her knowledge and understanding of the tools available she provides her clients options so they can make educated decisions about solutions that will help them stay in touch with their customers. I would not hesitate to recommend Alicia for any customer relationship or client services management role.
Tim Jones
Alicia is an upbeat, efficient, and savvy professional. I can always count on her to be true to her word as well as be a great resource for our team on many levels.
Terri Paffile
On many occasion we wonder if customer service still exists, Alicia shows us that it does. She goes above and beyond with care for her customers while representing her company’s mission and values with every engagement. I had the pleasure of working with Alicia for 15 years at Answer 1, and knew that our customers were always in great hands. She is a good communicator and works with every type of customer, from a start up to a seasoned Fortune 500 organization. With her knowledge and understanding of the tools available she provides her clients options so they can make educated decisions about solutions that will help them stay in touch with their customers. I would not hesitate to recommend Alicia for any customer relationship or client services management role.
Tim Jones
Alicia is an upbeat, efficient, and savvy professional. I can always count on her to be true to her word as well as be a great resource for our team on many levels.
Terri Paffile
On many occasion we wonder if customer service still exists, Alicia shows us that it does. She goes above and beyond with care for her customers while representing her company’s mission and values with every engagement. I had the pleasure of working with Alicia for 15 years at Answer 1, and knew that our customers were always in great hands. She is a good communicator and works with every type of customer, from a start up to a seasoned Fortune 500 organization. With her knowledge and understanding of the tools available she provides her clients options so they can make educated decisions about solutions that will help them stay in touch with their customers. I would not hesitate to recommend Alicia for any customer relationship or client services management role.
Tim Jones
Alicia is an upbeat, efficient, and savvy professional. I can always count on her to be true to her word as well as be a great resource for our team on many levels.
Experience
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Nexa
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United States
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Telecommunications
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1 - 100 Employee
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Director Of Customer Service
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Sep 2021 - Present
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Customer Success Manager and other roles
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Aug 2003 - Sep 2021
I have held a lot of different titles at Nexa (formerly Answer 1) ... but you never know, the sky's the limit. :-)
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Cherry Blossom Noodle Cafe
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Phoenix, Arizona, United States
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Hostess/Cashier & Waitress
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Dec 2011 - Apr 2012
I love the Japanese culture, language, and food. A dream 2nd job for sure and made even better by the very nice and helpful staff I was able to call my team! I love the Japanese culture, language, and food. A dream 2nd job for sure and made even better by the very nice and helpful staff I was able to call my team!
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Waitress / Hostess
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Jun 2002 - Jun 2003
Chinese food is my passion! It was great fun to be able to help recommend meals, seat and serve customers, and taste test new dishes. Chinese food is my passion! It was great fun to be able to help recommend meals, seat and serve customers, and taste test new dishes.
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Education
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Phoenix College
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Alhambra High School
Community
