Experience

Console Mattiacci Law, LLC

• United States
• Law Practice
• 1 - 100 Employee

• Director Of Business Operations

  • Aug 2019 - Sep 2020

  Moorestown, New Jersey

• Information Technology and Public Relations Manager

  • Jun 2018 - Aug 2019

  Moorestown, NJ



LuvMe Creations

• Small Business Owner

  • 2006 - 2011

  Bristow, VA Created, owned and operated an online retail storefront for specialty items geared towards babies and kids Designed and launched the eCommerce storefront along with all pricing and marketing strategies, to include social media Processed shipping and receiving of all orders and collaboration with outside retailers on product inventory Maintained excellent customer service



Oracle

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Development Engineer

  • 2002 - 2004

  Orlando, Florida Area Led internal teams in the technical assessment and resolution of out-of-line situations for Internet Files System Isolated and resolved complex problems typically involving cross-technology components Escalated information to Product Development as needed and documented technical resolutions to assist future problem determination/resolution Ensured key performance indicators and operational goals were met

• Technical Analyst

  • 2000 - 2002

  Orlando, Florida Area Post-sales support and facilitated issue resolution between Oracle Technical Support teams and the customer Developed and maintained automated flows to reduce resolution time of Service Requests Guided Support Delivery organization in the development of interactive and automated Service Request flows Developed and executed strategies to improve knowledge-base to effectively serve customers



Aon

• United Kingdom
• Financial Services
• 700 & Above Employee

• Business Systems Analyst

  • 1999 - 2000

  Orlando, Florida Area Member of cross-functional team supporting benefit administration clients Utilized graphical user interface to customize and test the Total Benefit Administration system based on client requirements Resolved issues using analytical skills, pretreating to client set-up and conversion processes



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Analyst

  • 1998 - 1999

  Tampa/St. Petersburg, Florida Area Developed, coded and tested client and host side modules using C++ and COBOL Established functional requirements to create detailed designs and test plans Addressed and resolved issues arising form product test or client scope changes Assisted in teaching Customer 1 University for new associates Led and hosted knowledge string seminars