Alicia C.

Lead Customer Specialist at Corrugated Box Equipment
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Contact Information
us****@****om
(386) 825-5501
Location
Mexico City Metropolitan Area, MX
Languages
  • Spanish Native or bilingual proficiency
  • English Professional working proficiency
  • Chinese Elementary proficiency

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Credentials

  • Digital Skills for Professionists
    Google Actívate
    Sep, 2022
    - Sep, 2024
  • E-commerce EOI
    Google Actívate
    Sep, 2022
    - Sep, 2024
  • Test of English for International Communication
    ETS
    Dec, 2013
    - Sep, 2024
  • Test of English for International Communication
    ETS
    Jul, 2013
    - Sep, 2024
  • Cambridge ESOL Entry Level Certificate in International English Speakers
    Cambridge English
    Jul, 2012
    - Sep, 2024

Experience

  • Corrugated Box Equipment
    • United States
    • Packaging and Containers Manufacturing
    • 1 - 100 Employee
    • Lead Customer Specialist
      • Jul 2019 - Present

      Manage the customs sales process Manage the order processing until is complete Upload all sales leads into Salesforce Maintain account information to ensure a smooth order process Maintain and improve customer satisfaction through daily updates on order statuses Handle product shipping Verify and approve orders Work cooperatively other operations team members and sales department Working with overseas suppliers Manage the customs sales process Manage the order processing until is complete Upload all sales leads into Salesforce Maintain account information to ensure a smooth order process Maintain and improve customer satisfaction through daily updates on order statuses Handle product shipping Verify and approve orders Work cooperatively other operations team members and sales department Working with overseas suppliers

  • Comercializadora Daftex
    • JR Buyer & Marketing Assistant
      • Jan 2018 - Apr 2019

      Suppliers negotiations Quotes and benchmark E-mail marketing (Social campaigns) Statistics Reports Co-operations Agreements & Commercial Conditions Support on Import Process Analytic Utilities Report Attention and Support to Foreign Customers Suppliers negotiations Quotes and benchmark E-mail marketing (Social campaigns) Statistics Reports Co-operations Agreements & Commercial Conditions Support on Import Process Analytic Utilities Report Attention and Support to Foreign Customers

  • Publicidad y Soluciones Green
    • International Purchaser
      • Jan 2017 - Dec 2017

      Purchases by Publicity Project Statistic Reports Quotes Supplier's Negotiations Benchmarking Purchases by Publicity Project Statistic Reports Quotes Supplier's Negotiations Benchmarking

  • LG Electronics
    • South Korea
    • Computers and Electronics Manufacturing
    • 700 & Above Employee
    • Sales Marketing Trainee
      • Mar 2016 - Dec 2016

      Professional Practices Sales Reports Revision of Commercial Conditions Promotion Inputs SAP Upload and down of products Reports management "SELL OUT" - "SELL IN" Professional Practices Sales Reports Revision of Commercial Conditions Promotion Inputs SAP Upload and down of products Reports management "SELL OUT" - "SELL IN"

Education

  • Colorado State University Pueblo
    Bachelor of Business Administration - BBA, Business Administration and Management, General
    2015 - 2015
  • Escuela Bancaria y Comercial
    Bachelor of Business Administration - BBA, Business Administration and Management, General
    2013 - 2017
  • Universidad Aliat
    Bachelor in Psychology, Psychology
    2020 -

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