Experience

Dublin School

• United States
• Education Management
• 1 - 100 Employee

• Assistant to the Director of Buildings & Grounds

  • Jan 2021 - Present



Alicia Mae Burrows Gardening and General Services

• Individual Contractor

  • 2010 - Jan 2021

  >Collaborate with clients and team to translate home and garden dreams into goals, plans, and action.-Maintain seamless administrative workflow with well-designed forms and procedures.-Design tailored plans and proposals for clients while accounting for their unique needs.-Professionally build client relationships by answering calls & questions, looking into requests, and under-promising then over-delivering on desired results.-Manage maintenance of supplies and equipment.



Community Resources For Justice (CRJ)

• United States
• Individual and Family Services
• 200 - 300 Employee

• Direct Support Professional

  • 2018 - 2019

  >Helped disadvantaged clients meet personal goals and gain a sense of accomplishment.-Designed and implemented personalized systems to reduce client anxieties, promote personal growth, and progress towards goal fulfillment which increased positive client feedback 200%.-Developed goal strategies formed from analysis of clients' individual needs and experiences.-Collaborated with team to quickly resolve client complaints with appropriate action.



Syracuse City Marshal Burns

• Account Manager

  • 2017 - 2018

  >Managed 100+ accounts for City Marshal Burns and ensured prompt availability of accurate information for both clients and lawyers.-Designed and implemented staff training manual with Head Administrator which reduced miscommunication errors by 80% and increased team's overall task efficiency by 50%.-Decreased financial reporting errors 100% through updated cash balance and ledger protocols.-Prepared all necessary paperwork and tax forms for yearly audits with auditing partners.-Promptly responded to more than 200 daily client inquiries both in-person and electronically.



Self-employed

• Real Estate
• 1 - 100 Employee

• Finance Manager

  • 2010 - 2017

  >Managed payroll, billing, and business ledger for clients.-Ensured consistent accuracy of ledgers by detailed analysis of financial records such as expenses, invoices, and payroll.-Implemented data organization method which reduced client stress dramatically and improved client feedback.-Compiled financial reports on a weekly and monthly basis.-Prepared all necessary paperwork and tax forms for yearly audits.