Experience

Town of Caledon

• Canada
• Government Administration
• 200 - 300 Employee

• Specialist, Legislative Services

  • May 2023 - Present

  Responsible for leading assigned projects and initiatives to support the Records & Information Services and Council& Committee Services Divisions. Take on lead role in implementing the Corporate Records and Information Management Program by providing leadership for Records Liaisons, overseeing curation of the Town’s electronic data management system, leading regular Retention Schedule updates and carrying out recordsmanagement modernization projects. Provide support for the review of various… Show more Responsible for leading assigned projects and initiatives to support the Records & Information Services and Council& Committee Services Divisions. Take on lead role in implementing the Corporate Records and Information Management Program by providing leadership for Records Liaisons, overseeing curation of the Town’s electronic data management system, leading regular Retention Schedule updates and carrying out recordsmanagement modernization projects. Provide support for the review of various Departmental by-laws in addition to completing by-law consolidations and monitoring as well as following up on completion of Council decisions across the corporation. Work to improve processes by researching best practices of other jurisdictions and applying these findings to revise Corporate Policies and Procedures and update Divisional webpages.

• Associate, Service Caledon

  • Apr 2021 - May 2023

  Responsible for ensuring courteous, accurate and responsive service delivery for clients contacting the Town of Caledon. Facilitated first contact resolution for incoming inquiries, complaints, permits, and service requests. Responsible to provide a broad range of information, direction and resolution requiring varying degrees of research and knowledge of departmental services. Act as Deputy Issuer of Marriage Licenses, Deputy Division Registrar, and Lottery Licensing Officer. Tasked to… Show more Responsible for ensuring courteous, accurate and responsive service delivery for clients contacting the Town of Caledon. Facilitated first contact resolution for incoming inquiries, complaints, permits, and service requests. Responsible to provide a broad range of information, direction and resolution requiring varying degrees of research and knowledge of departmental services. Act as Deputy Issuer of Marriage Licenses, Deputy Division Registrar, and Lottery Licensing Officer. Tasked to complete daily financial reconciliations, bank deposits, and account adjustments. Responsible for processing and issuing Tax Payments, Tax Certificates and Statements of Account.

• Customer Service Representative

  • Sep 2019 - Apr 2021

  Responsibilities include receiving and responding to telephone calls or emails, providing accurate information to customer inquiries, manage and resolve customer complaints, as well as handling and balancing of cash and credit tender. Responsible to maintain a positive tone to provide excellent customer service and complete tasks with efficiency and professionalism.

• Piano Instructor

  • Jan 2017 - Dec 2019

  Instruct students of various ages and skill levels with the appropriate lesson books. Responsible for explaining theory and basic musical concepts to students while communicating with positive reinforcement for participants to achieve their goals and musical potential.

• Camp Coordinator

  • Apr 2019 - Sep 2019

  In charge for overseeing the daily activities, general camp operations, and ensure the appropriate programming of a camp. In charge of planning and organizing daily schedules, facilitating weekly meetings, as well as hiring and scheduling counsellors for multiple facilities. Responsible for communicating with parents in a professional manner and ensuring a safe environment for staff and campers.



Armour Decal Inc.

• Data Management and Marketing

  • 2015 - 2021

  Perform various office duties, including filing, scanning and typing of documents for Amour Decal Inc. Responsible for the preparation and mailing of company letters to customers. Responsible to research, sort and compile various data information sheets.

• Summer Camp Counsellor

  • Apr 2017 - Sep 2018

  Responsible for planning and leading groups of children in games and activities that engage them physically and mentally. Responsible for the safety, development and well-being of participants while maintaining a fun, high-energy environment.