Experience

Holiday Inn Express

• Hospitality
• 1 - 100 Employee

• Guest Service Agent / Night Auditor

  • Jan 2016 - Present

  Welcome guests as they check in and out and perform necessary services, Assure front desk is manned and maintained at all times, review arrivals and departures, liaison with housekeeping Provide information to guests about hotel services and offers. Respond and take action on guest complaints and problems. Receive and acknowledge reservations and cancellations Welcome guests as they check in and out and perform necessary services, Assure front desk is manned and maintained at all times, review arrivals and departures, liaison with housekeeping Provide information to guests about hotel services and offers. Respond and take action on guest complaints and problems. Receive and acknowledge reservations and cancellations



Instant Tax Service

• Financial Services
• 1 - 100 Employee

• Customer Service Representative

  • 2009 - Present

  As a Tax Representative I Use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. I talk to others to convey information effectively Consider the relative costs and benefits of potential actions to choose the most appropriate one Identify complex problems and review related information to develop and evaluate options and implement solutions. I manage own time and the time of others. I have knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, organization rules, and the democratic political process the ability to listen to and understand information and ideas presented through spoken words and sentences. Show less



Hilton Garden Inn

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Agent

  • Aug 2014 - Jan 2016

  Welcome guests as they check in and out and perform necessary services, Assure front desk is manned and maintained at all times, review arrivals and departures, liaison with housekeeping Provide information to guests about hotel services and offers. Respond and take action on guest complaints and problems. Receive and acknowledge reservations and cancellations Welcome guests as they check in and out and perform necessary services, Assure front desk is manned and maintained at all times, review arrivals and departures, liaison with housekeeping Provide information to guests about hotel services and offers. Respond and take action on guest complaints and problems. Receive and acknowledge reservations and cancellations