Experience

Superior Contact

• United States
• Telecommunications
• 1 - 100 Employee

• Support Desk Ticketing Agent

  • Dec 2022 - Present

  Account reconciliation and data entry to correct account notation within ticketing system. Monitoring agent ticket interactions, providing coaching, and presenting analytics and trends to the client. Notate and assist with agent and client email requests regarding tickets and internal requests.

• Lead Support Agent

  • Feb 2022 - Dec 2022

  Handled incoming agent calls and customer escalation calls. Notated and assisted with agent and client email requests. Assisted with assorted files to ensure customer transactions are completed efficiently and properly. Preformed account reconciliation and data entry to correct account notation within ticketing system.

• Support Agent/Customer Service Agent

  • Aug 2021 - Feb 2022

  Handled incoming customer calls, agent calls, and customer escalation calls.Handled agent and client email requests. Assisted with assorted files to ensure customer transactions were completed efficiently and properly.



Manpower

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Customer Service Agent

  • Aug 2019 - Aug 2021

  For this role I was contracted to Superior Contact. Handled incoming customer calls and chats. Completed notation and processing once contact was complete. Assisted with customer email requests and provided call backs based on customer request. For this role I was contracted to Superior Contact. Handled incoming customer calls and chats. Completed notation and processing once contact was complete. Assisted with customer email requests and provided call backs based on customer request.