Alicia Ambrose
Contact tracer-Labs division at Xtend Healthcare, LLC- Claim this Profile
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Topline Score
Bio
Credentials
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first aid and CPR
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Experience
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Xtend Healthcare, LLC
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United States
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Hospitals and Health Care
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300 - 400 Employee
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Contact tracer-Labs division
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Aug 2020 - Present
• Ability to interact in a non-judgmental manner with culturally diverse populations and persons experiencing a wide range of social conditions• Critical thinking and problem-solving skills, and the ability to use sound judgment in responding to client issues and concerns• Give lab results to individuals who recently tested at their local health departments.• Give resources to help families who were impacted by Covid-19
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Cummins Inc.
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United States
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Motor Vehicle Manufacturing
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700 & Above Employee
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CUSTOMER ORDER MANAGEMENT-AFTERMARKET DIVISION
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May 2017 - Nov 2019
• Provide customer support while analyzing their needs and expectations. • Provide suggestions on products while managing the customers orders. • Managing incoming calls on switchboard while providing follow up on customer requests. • Guiding customers by presenting information based on policies and customer analysis matrix. • Assist customers during the purchasing process to ensure customer satisfaction while handling back end processes. • Developing and maintaining strong relationships with customers and colleagues. • Manage customer accounts including accounts receivable. • Developed strong communication skills with proven ability to exceed expectations. • Working in a diverse team-based environment with a strong culture to ensure customer satisfaction. • Managing high call volume while meeting metrics standards. • Experienced with Siebel and Finesse phone software.
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Prospect, Inc.
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United States
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Individual and Family Services
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1 - 100 Employee
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RESIDENTIAL CASE MANAGER
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May 2015 - Nov 2016
• Completed Therap data entry to ensure timely ISP implementation and current individual data. • Entered and review all ISP Outcomes into Therap and ensure they are properly implemented. • Composed monthly provider reviews within the required timeframe. • Aligned the Service Plan, ISP and Cost Plan to ensure that services are approved, and plans are implemented. • Communicated pertinent information to the person’s support team, Residential and Day Supervisors, and Coordinators. • Processed case management responsibilities as assigned. • Completed Chart Reviews and maintained the ISP Account.
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CSBG ASSISTANT
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Jun 2014 - May 2015
• Managed client follow-up and while sourcing new clients. • Assisted clients with their taxes. • Provided case manager support for surrounding counties when needed. • Distributed non-perishable food items to eligible households through a partnership with the U.S. Department of Agriculture and Tennessee Emergency Food Assistance Program. • Assisted clients with filing out LIHEAP and CSBG applications. • Checked CSBG applications for accuracy. • Completed Commodies report and sent them to the director of Tennessee Department of Agriculture.
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SALES ASSOCIATE
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Dec 2008 - Aug 2013
• Assisted managers in organization planning and implementing strategy to coordinate operations. • Ensured schedules and objectives were met on time. • Supervised and motivated staff while monitoring operating costs, budgets and resources. • Communicated with clients and evaluated their needs and specifications. • Created reports while analyzing and interpreting the data that was generated. • Managed recruiting efforts. • Trained and developed staff and new hires. • Ensured company policies and guidelines were met.
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Education
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2012 - 2013
Lindsey Wilson College
Bachelor's of Arts, Human Services and Counseling
Community
