Alicia Rossi
Marketing & Events Coordinator at Dreamstyle Remodeling- Claim this Profile
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English -
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Spanish -
Topline Score
Bio
Credentials
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CPR, AED, First Aid
American Red CrossJul, 2018- Nov, 2024 -
Certified Professional Food Manager
National Environmental Health Association
Experience
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Dreamstyle Remodeling
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United States
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Construction
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100 - 200 Employee
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Marketing & Events Coordinator
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Sep 2018 - Present
-Provide excellent customer service and generate leads by using outstanding communication and listening skills to attract customers and build quality relationships with them. -Educate customers with products and procedures and recommend alternate options in an extremely clear, concise, and energetic manner. -Recognized as top performing lead generator, earning $59k in 12 days from from various special events. -Resolve customer questions and concerns and provide effective solutions to drive company revenue as well as overcome objections with ease and a positive attitude. -Promote company standards and train new employees on effectively engaging customers, generate leads, drive company sales and build a positive rapport with customers. Show less
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Fitness Manager
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Jan 2017 - Jul 2018
• Managed studio logistics and productivity as well as marketing and advertising for studio events.• Maintained detailed administrative, procedural processes, and inventory to improve accuracy and efficiency of studio classes and events. • Managed incoming and outgoing calls and connected with other studios and companies to establish connection and engagement.• Effectively communicated with fitness instructors to maintain clearly defined expectations. • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently; conducted sign-ins and handled new member orientations.• Handled and processed confidential client information as well as resolve customer questions, issues and complaints as well as collect outstanding payments from clients.• Developed attractive and engaging print and digital advertisements. Show less
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TRX Group Fitness Instructor
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Jan 2017 - Jul 2018
• Delivered a high level of training and guidance to each client and tracked individual progress carefully, providing support and assistance whenever needed.• Managed group fitness scheduling and coordination and utilized well-honed decision-making skills to quickly and effectively find solutions to client issues.• Developed and prepared structured fitness programs implementing various exercises and adjusting intensity level accordingly to match the skill and learning levels of all participants.• Analyzed and identified class participants' needs and suggested various exercise modifications to individuals to avoid strain/injury in a clear, quick, and concise manner.• Implemented clear goals and encouraged members to overcome obstacles and challenges in order to reach individual goals.• Promoted studio classes, products, and events to participants as well as tracked class attendance and monitored class size to gauge the effectiveness of program design and level of studio engagement. Show less
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Company Owner
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San Francisco Bay Area
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Health and Wellness Coach/Personal Trainer
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Jan 2017 - Jul 2018
• Developed and led a successful business culture focused on performance and made strategic improvements in order to create a dynamic, positive, and memorable experience for each client. • Conducted orientations, assessed clients' overall physical health and created highly effective, individualized exercise and meal plans in line with patients' age, gender, diagnoses, contraindications, cultural background and religious practices. • Stayed up-to-date on latest research and trends through extended education and professional development courses in order to maximize knowledge and sales potential. • Designed product prices by using personal experience and research to determine competitive prices to maximize sales potential • Kept records and documentation for assessment, health and medical records, fitness assessments, and liability waivers. • Strove to protect the health, safety and rights of each client and maintained complete confidentiality in accordance with organization and legal requirements. • Developed and deepened relationships to form lasting and loyal partnerships. Show less
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24 Hour Fitness
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United States
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Wellness and Fitness Services
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700 & Above Employee
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Certified Personal Trainer
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May 2015 - Jan 2017
• Developed creative sales and marketing strategies to increase sales of fitness packages and educated other team members in successful sales techniques. • Consistently exceeded monthly revenue goals and became top selling part-time personal trainer, consistently generating the average revenue intended for full-time personal trainers of $6k/month. • Maintained up-to-date and comprehensive electronic and paper filing systems and documentation for each individual client as well as maintained client confidentiality. • Developed, designed and implemented individual diet and exercise plans based on individual clients' needs and goals. • Approached members to conduct fitness assessments and successfully sold personal training packages on-the spot. • Critiqued and guided clients on proper and effective movements, techniques and mindset while maintaining a positive, professional, and safe environment and being empathetic toward clients' needs. • Communicated effectively between all other team members and maintained strong relationships in order to implement efficient and successful business operations and standards. Show less
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Rosewood Sandhill Resort/Madera Restaurant
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Menlo Park
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Michelin Star Pastry Cook
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Nov 2013 - Sep 2014
• Worked cooperatively as a team member and effectively assisted kitchen staff in producing food for thousands of guests in an efficient and speedy manner for restaurant as well as large banquets and events. • Demonstrated ability to think quickly and creatively to identify efficient and successful solutions to problems that needed immediate attention while remaining flexible and adaptable in a fast-paced, high-stress environment. • Worked effectively within a pre-established budget under extremely strict time frames and skillfully managed inventory to ensure the availability and completeness of supplies and to achieve targeted gross profit margin. • Trained new employees in the various methods of designing and preparing pastries as well as staff policies, procedures and effective performance strategies. • Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements and strictly followed all procedures to ensure excellence. • Consistently ensured each menu item was produced with extreme precision and ensured that it was the standard of Michelin Star quality. Show less
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Education
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2016 - 2017
Notre Dame de Namur University
Bachelor of Science (B.S.), Kinesiology and Exercise Science -
2012 - 2013
Le Cordon Bleu College of Culinary Arts-San Francisco
Associate's Degree, Patisserie and Baking -
2010 - 2012
Canada College
Psychology, English, Sociology, Statistics, Art, Music -
2006 - 2010
Carlmont High
Community
