Experience

RPM Expedite USA

• United States
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Operations Specialist

  • Mar 2021 - Present



Kroger

• United States
• Retail
• 700 & Above Employee

• Department Manager

  • Mar 2014 - Present

  • Demonstrate skills in leadership, development, and mentoring.• Provide premium cart side customer/management support.• Provide a smooth transition of department management/department organization through good organization and delegation skills.• Great interpersonal and relationship-building skills.• Approachable, compassionate, diplomatic, and motivating with the good communication skills to listen to and reward employees.• Through my administrative, forward-planning, and strategy skills I have improved the efficiency of my department.• Provides an environment that supports and encourages constructive feedback on performance.• Maintain high standards of customer service during high-stress, rapidly changing environments.• Multitasking efficiently to increase Kroger's production and sales. • As a Manager I have learned to exceed customer expectations.• Extensive knowledge of management and leadership skills and procedures. • Conduct daily training to individuals under my leadership and those of other departments in Kroger expectations. • Working with co-workers to understand their business needs towards identifying and recommending solutions to make operations more efficient.• Working with various vendors to maintain and improve company sales.• Responding to customer service issues in person, email and over the phone.• Maximize employee productivity through appropriate time management skills.• Under my management and leadership customer satisfaction scores continue exceed district and division expectations and standards.• 100% track record of maintaining a safe and sanitary work environment. • Manage company and retail equipment.• Prepare resources and equipment for day to day operations.

• Grocery Clerk

  • Feb 2008 - Mar 2014

  • Modeled the values of the organization, never taking short-cuts, compromising personal or team integrity.• Proactive in guiding and teaching team members.• Exhibit a personal responsibility in developing excellence in everyone! PRIDE. • Used my initiative, emotional awareness and servant leadership skills with enthusiasm to complete daily activities.• Assumed management responsibilities during my manager's vacations.• Contributed to departmental improvements during department evaluations with key operational managers. • Provided premium skills in data collection, extraction and analysis to predict product movement and necessity during seasonal requirements.• Quick learner and fully proficient in Office 365, Microsoft Office suite, including Word, Excel and Outlook.• Excellent verbal and written communication skills.



Army National Guard

• United States
• Armed Forces
• 700 & Above Employee

• Logistics Specialist

  • Mar 2008 - Mar 2014

  • Provided successful mission tracking throughout annual training exercises. • Performed supply tracking through Microsoft PowerPoint and Excel. • Worked with various military computer systems in a top secret, secure environment. • Maintained top secret military equipment through various training exercises and monthly operations. • Created procedures for future specialists to use in logistics support operations. • Provided mentor-ship during operations to peers and subordinates. • Tracked and managed operational supplies to eliminate shortages and ensure adequate resources were always available to deploy at all times. • Organized reports to be interpreted by senior management in a clear and concise manner. • Motivated and challenged subordinates through leadership by example.