Experience

Credible

• United States
• Financial Services
• 100 - 200 Employee

• Quality Control Associate I

  • Sep 2023 - Present



Truist

• United States
• Financial Services
• 700 & Above Employee

• Associate Research Analyst

  • Sep 2022 - Sep 2023



Credible

• United States
• Financial Services
• 100 - 200 Employee

• Escalation Manager

  • Jan 2021 - Sep 2022



HomeGoods Stores

• Retail
• 700 & Above Employee

• Engagement Coordinator

  • Aug 2020 - Jan 2021

  head cashier managed breaks for cashiers and front end associates and ensured that hourly cleaning tasks were being completed properly made change for cashiers, de-escalated customer issues only contacting management if absolutely necessary head cashier managed breaks for cashiers and front end associates and ensured that hourly cleaning tasks were being completed properly made change for cashiers, de-escalated customer issues only contacting management if absolutely necessary



Easterseals UCP North Carolina & Virginia

• United States
• Health and Human Services
• 500 - 600 Employee

• Service Desk Specialist I

  • May 2019 - Jun 2020



SimCentric

• United Kingdom
• Software Development
• 1 - 100 Employee

• Software Developement Intern

  • Apr 2019 - Jul 2019



ACM Global Laboratories

• United States
• Biotechnology Research
• 200 - 300 Employee

• Specimen Processor

  • Oct 2018 - Apr 2019



Lakeside Memorial Hospital

• Brockport, NY

• Contractor

  • Nov 2017 - Apr 2018

  Follow schedule to complete the approved cleaning process task sheet; dispose of regulated medical waste/trash Clean common areas; operate mechanical floor cleaners (as assigned) Follow all uniform, attendance, departmental and organizational policies and procedures Prioritize multiple requests or responsibilities Follow schedule to complete the approved cleaning process task sheet; dispose of regulated medical waste/trash Clean common areas; operate mechanical floor cleaners (as assigned) Follow all uniform, attendance, departmental and organizational policies and procedures Prioritize multiple requests or responsibilities



McDonald's

• Brockport, NY

• Team Leader/Assistant Manager

  • Aug 2015 - Nov 2017

  Worked with crew and supported crew members while observing to ensure the store ran smoothly and satisfied customers Intervened when customers became upset with service or food and worked with them to solve problems in any way possible Trained new crew members frequently and taught new skills to existing employees Took over for managers without question when required Worked with crew and supported crew members while observing to ensure the store ran smoothly and satisfied customers Intervened when customers became upset with service or food and worked with them to solve problems in any way possible Trained new crew members frequently and taught new skills to existing employees Took over for managers without question when required