Amanda Arrowood Lichlyter
Branch Relationship Manager at Centra Credit Union- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Purdue University Global e-Diploma
Purdue University GlobalDec, 2022- Nov, 2024 -
Business Fundamentals Micro-credential
Purdue University GlobalJul, 2022- Nov, 2024 -
Dean’s List - November 2020 Term
Purdue University GlobalFeb, 2021- Nov, 2024 -
Chancellor’s List - August 2020 Term
Purdue University GlobalNov, 2020- Nov, 2024 -
Certified BSA/AML Professional (CBAP)
ICBAAug, 2022- Nov, 2024
Experience
-
Centra Credit Union
-
United States
-
Banking
-
200 - 300 Employee
-
Branch Relationship Manager
-
Mar 2023 - Present
*Promotes the growth and development of the branch. *Serves as subject matter expert and maintains knowledge and awareness of branch operations, safety, security, account procedures and policies and policies and procedures. *Supervises the day-to-day operations of the Retail Team Members. Supervisory duties include assisting in Member engagement coaching, training and development, and demonstrating and cultivating Centra’s Vision, Mission, Culture and Core Values. *Creates value by performing Member account transactions, having relationship-building conversations with Members on Credit Union products and services *Assists in cultivating new Membership, lending and deposit growth opportunities through various market and community initiatives and activities. Show less
-
-
-
NWSB (New Washington State Bank)
-
United States
-
Banking
-
1 - 100 Employee
-
BSA/AML Compliance Specialist
-
Jun 2021 - Mar 2023
• Identify, review, draft, and prepare FIN Cen filings, including but not limited to currency transaction reporting, (CTRs) and suspicious activity reporting (SAR). • Monitor, research, evaluate, and document BSA/AML/Fraud alerts/inquiries timely to identify if filing or reporting is warranted and timely prepares and files. • Coaches staff on detecting and reporting suspicious activity • Conduct reviews and investigations using the bank’s monitoring system • Analyzes customer activity to determine if they are suspicious and then proper documents and prepares SARs • Communicate with BSA Officer any activity and trends that could implicate potential money laundering or terrorist financing. • Reviews 314(a) search requests as well as OFAC matches • Maintains DOEP designation list • Assist with the preparation and review of materials gathered for internal audits and regulatory exams • Applies knowledge of company policies and standard practices to resolve problems • Support internal teams regarding questions or concerns and awareness on BSA related topics while providing extraordinary service. • Understanding of banking and financial services, including an understanding of the various types of products, services, and transactions that are typical for the Bank • Understand and maintain a thorough knowledge of government regulations with particular emphasis on the Bank Secrecy Act and related regulations, policies, procedures, industry best practices, criminal activities and developing trends; including BSA, USA Patriot Act and OFAC. • Review monetary instrument transaction logs Show less
-
-
-
MainSource Bank
-
United States
-
Banking
-
100 - 200 Employee
-
Relationship Manager
-
Nov 2015 - Mar 2017
• Primary customer service representative for all new and existing customers. • Excellent customer service through assistance in questions, procedures and accomplishing customer • objectives • Complete daily proof for work processed. • Helped to expand and diversify revenue channels by capitalizing on opportunity through effectively • defining and addressing customer needs. • Assisted in the improvement of branch cross-selling ratios for 2016, improving the Hanover branch to • one of the highest ranked branches. • Mentored branch tellers on products and services available to the customers. • Lead weekly training sessions to improve branch functionality and work towards goals set by the upper • management. • Reviewed and proofed read bank documents created for new customer accounts. • Served as primary Vault and ATM teller Show less
-
-
-
JCBank
-
United States
-
Banking
-
1 - 100 Employee
-
Customer Service Representative III
-
Jan 2013 - Jan 2016
• Handled customer inquiries, complaints, billing questions and payment extension/service requests. • Maintained detailed records of customer interactions and actions taken, including transactions, comments, inquiries, and complaints. • Processed IRA account opening, transfers, distributions, contributions, and closures according to government regulations and company policies. • Review company procedures and provide a more efficient method for the employees to complete their daily tasks. • Managed a high-volume workload within a deadline-driven environment. • Performed monthly and quarterly audits of branch operations: ATM, teller, vault, and branch totals; general legers, cash drawers, compliance with bank and federal procedures, vault security systems, monetary instruments, Chex Systems reports. Show less
-
-
-
Robins Financial Credit Union
-
United States
-
Financial Services
-
100 - 200 Employee
-
Head Teller
-
Mar 2011 - Nov 2013
• Ensured all transactions performed by tellers were in accordance with established policies. • Maintained branch's central cash vault and resolving all branch cash settlement differences. • Provided customers with account information, balances, check clearings, deposit postings and statement information. • Assisted customers and fellow tellers in understanding company and federal policies and procedures. • Acted upon opportunities to inform customers of additional products and services to meet their needs • Nominated for Employee of the Quarter July 2013 for achieving 366% of sales goal. Show less
-
-
-
Magnolia State Bank
-
Banking
-
1 - 100 Employee
-
Teller
-
Dec 2007 - Mar 2011
• Managed customers' database accounts, performed customer verification and processed applications, orders and requests. • Performed customer services duties in determining the customer's needs. • Gained knowledge of handling and verifying monetary instruments, endorsements, and verification processes. • Maintained and balanced branch ATM. • Scanned and balanced branch's checks. • Fulfilled and maintained CTRs and other necessary reports. • Maintained bank cash limits in compliance with bank policies. Show less
-
-
Education
-
2020 - 2022
Purdue University Global
Business Administraton, Business Administration and Management, General
Community
