Experience

Tucker Powersports

• United States
• Wholesale
• 1 - 100 Employee

• Product Content Specialist

  • Feb 2022 - Present

  • Create, maintain, and manage the digital content for print, web, and other digital channels • Reduced content processing times by 40% through improving process within the data intake process • Identify training needs and document processes to create standardized training • Manage vehicle specification data (make/model/year) in PIM to align with industry standards • Create, maintain, and manage the digital content for print, web, and other digital channels • Reduced content processing times by 40% through improving process within the data intake process • Identify training needs and document processes to create standardized training • Manage vehicle specification data (make/model/year) in PIM to align with industry standards



Saf-T-Glove, Inc.

• United States
• Manufacturing
• 1 - 100 Employee

• Territory Account Manager (Temp)

  • Nov 2021 - Feb 2022

  • Manage a portfolio of existing accounts and identify pain points to generate new business • Increased profit margins from 19 to 34% • Successfully increased monthly sales from $55k to an average of $127k monthly • Manage a portfolio of existing accounts and identify pain points to generate new business • Increased profit margins from 19 to 34% • Successfully increased monthly sales from $55k to an average of $127k monthly



Bridgecrest

• United States
• Financial Services
• 300 - 400 Employee

• Loan Advisor

  • Dec 2018 - Oct 2021

  • Exceeded company performance metrics annually by 20% • Recognized for the development of my peers • Utilized by senior leadership to gauge how we are doing as an organization with our customer connection • My customer interactions were used over the years as training examples of how to effectively communicate and drive the purpose of the company • Exceeded company performance metrics annually by 20% • Recognized for the development of my peers • Utilized by senior leadership to gauge how we are doing as an organization with our customer connection • My customer interactions were used over the years as training examples of how to effectively communicate and drive the purpose of the company



YellowFolder

• Technical Support Specialist

  • Jun 2017 - Sep 2018

  • Deliver solutions by identifying problems, and guiding users through correct steps • Educate clients and explain features and functionality of software applications • Provide telephone, email, live chat, and remote support to clients • Deliver solutions by identifying problems, and guiding users through correct steps • Educate clients and explain features and functionality of software applications • Provide telephone, email, live chat, and remote support to clients



Medical City Healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Health Information Management Specialist

  • Mar 2015 - Jun 2016

  • Implemented training and processes leading to the successful reduction in time it took to resolve accounts by 3 whole days. • Streamlined physician notifications of action needed accounts reducing physician suspensions by 25% • Processed medical record request with accuracy while maintaining confidentiality and privacy practices. • Implemented training and processes leading to the successful reduction in time it took to resolve accounts by 3 whole days. • Streamlined physician notifications of action needed accounts reducing physician suspensions by 25% • Processed medical record request with accuracy while maintaining confidentiality and privacy practices.



SML Relocation

• United States
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Assistant Full Service Coordinator

  • May 2013 - Mar 2015

  • Managing inbound phone calls from prospective customers who are interested in learning about and retaining SML moving services. • Submitting service agreements, sending work assignments to vendors. • Coordinating jobs with vendors • Managing jobs throughout the moving process • Assist in the development of departmental systems management. • Manage time effectively to complete daily tasks and requirements. • Take initiative and provide knowledge and insight on problems, tasks, and assignments. Show less



Allstate

• United States
• Insurance
• 700 & Above Employee

• Claims Subrogation Specialist

  • Apr 2011 - Nov 2012

  •Responsible for handling customer concerns and resolving issues while pursuing collection from liable parties for damages sustained by our customers and paid out on claims submitted and settled on their behalf. •Evaluate subrogation recovery and follow up on needed items of investigation in order to determine the appropriate percentage to recover from liable parties. •Resolve subrogation recovery utilizing the principles of negotiation and arbitration with required documentation in files outlining appropriate notes, evaluations and decision making process all while achieving optimal customer satisfaction. Show less



BlackBerry

• Canada
• Software Development
• 700 & Above Employee

• BlackBerry Partner Technical Support Associate

  • Sep 2010 - Mar 2011

  • Providing world class customer support and instilling customer confidence while working on an incident, as well as when resolution is unknown •Leveraging both internal and external knowledge based systems for assisting customers •Escalating when necessary to our appropriate escalation teams • Providing world class customer support and instilling customer confidence while working on an incident, as well as when resolution is unknown •Leveraging both internal and external knowledge based systems for assisting customers •Escalating when necessary to our appropriate escalation teams



Sprint Nextel, Inc

• Advanced Technical Support Specialist

  • Jan 2006 - Sep 2010

  •Network provisioning thru 3g/4g wireless networks•One on one interaction with customers•Remote access personal computers and mobile phones to assist customer's technical issues•Recognized as a Subject Matter Expert (SME)•Awarded Be The Reason Award by CEO of Sprint, Dan Hesse

• Business Advantage Customer Service Specialist

  • Jan 2006 - Sep 2010

  •Responsible for introduction of customers to the world of cellular technology•Troubleshooting basic mobile issues•Assisted in training new hire specialists•Maintained customers account•Worked using a commission based template



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Speciality Device Technical Support Specialist

  • Jan 2006 - Sep 2010

  •Assisting escalated customers with device and or network issues. •Providing technical support in voice,data and device issues •Issue replacements when necessary •Assisted with Sprint's VOIP service Airave •Troubleshooting Routers and Settings for various manufactures •Manage and assist specialist with the above. •Assisting escalated customers with device and or network issues. •Providing technical support in voice,data and device issues •Issue replacements when necessary •Assisted with Sprint's VOIP service Airave •Troubleshooting Routers and Settings for various manufactures •Manage and assist specialist with the above.



Walmart

• United States
• Retail
• 700 & Above Employee

• Crossed Trained Associate

  • Jan 2002 - Dec 2005

  I worked in every department from cashiering to start, to learning various trade associated to the bakery,deli,stocking,mixing paint and throwing trucks.Eventually I got to change store locations to assist other stores with their needs. I worked in every department from cashiering to start, to learning various trade associated to the bakery,deli,stocking,mixing paint and throwing trucks.Eventually I got to change store locations to assist other stores with their needs.