Alice Ponsard
Account Manager at MyBeezBox- Claim this Profile
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Français Native or bilingual proficiency
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Anglais Full professional proficiency
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Espagnol Professional working proficiency
Topline Score
Bio
Elizabeth Prior
It was a pleasure working with Alice throughout her internship at Mystartup. She showed a lot of enthusiasm and we particularly appreciated her common sense, professionalism and curiosity towards her position and the industry we work in. Alice also rapidly integrated and showed impressive team working skills.
Elizabeth Prior
It was a pleasure working with Alice throughout her internship at Mystartup. She showed a lot of enthusiasm and we particularly appreciated her common sense, professionalism and curiosity towards her position and the industry we work in. Alice also rapidly integrated and showed impressive team working skills.
Elizabeth Prior
It was a pleasure working with Alice throughout her internship at Mystartup. She showed a lot of enthusiasm and we particularly appreciated her common sense, professionalism and curiosity towards her position and the industry we work in. Alice also rapidly integrated and showed impressive team working skills.
Elizabeth Prior
It was a pleasure working with Alice throughout her internship at Mystartup. She showed a lot of enthusiasm and we particularly appreciated her common sense, professionalism and curiosity towards her position and the industry we work in. Alice also rapidly integrated and showed impressive team working skills.
Experience
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MyBeezBox
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France
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Technology, Information and Internet
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1 - 100 Employee
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Account Manager
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Aug 2018 - Present
MyBeezBox est une boîte à outils qui accompagne depuis 6 ans les professionnels de la restauration et du tourisme : hôtels, restaurants, hébergements insolites, culture, bien-être, loisirs... à générer des revenus complémentaires en direct. Solution de boutiques s'intégrant facilement sur les sites internet en ligne : Bons cadeaux, Ateliers, Click & Collect, Evènements, Eshop, Expériences... En charge des partenariats : - Identification de potentiels partenaires (agence web… Show more MyBeezBox est une boîte à outils qui accompagne depuis 6 ans les professionnels de la restauration et du tourisme : hôtels, restaurants, hébergements insolites, culture, bien-être, loisirs... à générer des revenus complémentaires en direct. Solution de boutiques s'intégrant facilement sur les sites internet en ligne : Bons cadeaux, Ateliers, Click & Collect, Evènements, Eshop, Expériences... En charge des partenariats : - Identification de potentiels partenaires (agence web, agence de presse, écoles de cuisine, consultants...) - Négociation et signature des accords de partenariats - Animation d’un réseaux de partenaires - Co-gestion de la stratégie et axe des programmes de partenariats Customer Success Manager : - Participation à l'élaboration de la stratégie CSM - Participation à la gestion de l'équipe CSM - Gestion d'environ 400 clients en autonomie - Onboarding de nouveaux clients dès la signature du contrat : * création de boutiques, conseil sur les offres, mise en place sur son site web * Formation et accompagnement du client dans sa prise en main de MyBeezBox * Ecoute des clients pour identifier, détecter et répondre à leurs besoins * Recueille des feedbacks et analyse de l’expérience utilisateur pour proposer des pistes d’amélioration à l’équipe Produit * Représenter les clients auprès de l'équipe produit : les conseiller sur les évolutions à venir à participer aux tests * Proposer les services apportés aux clients pour améliorer leur satisfaction (up-selling ou cross-selling) * Appliquer la stratégie de fidélisation * Gérer les réclamations et désabonnements des clients Show less MyBeezBox est une boîte à outils qui accompagne depuis 6 ans les professionnels de la restauration et du tourisme : hôtels, restaurants, hébergements insolites, culture, bien-être, loisirs... à générer des revenus complémentaires en direct. Solution de boutiques s'intégrant facilement sur les sites internet en ligne : Bons cadeaux, Ateliers, Click & Collect, Evènements, Eshop, Expériences... En charge des partenariats : - Identification de potentiels partenaires (agence web… Show more MyBeezBox est une boîte à outils qui accompagne depuis 6 ans les professionnels de la restauration et du tourisme : hôtels, restaurants, hébergements insolites, culture, bien-être, loisirs... à générer des revenus complémentaires en direct. Solution de boutiques s'intégrant facilement sur les sites internet en ligne : Bons cadeaux, Ateliers, Click & Collect, Evènements, Eshop, Expériences... En charge des partenariats : - Identification de potentiels partenaires (agence web, agence de presse, écoles de cuisine, consultants...) - Négociation et signature des accords de partenariats - Animation d’un réseaux de partenaires - Co-gestion de la stratégie et axe des programmes de partenariats Customer Success Manager : - Participation à l'élaboration de la stratégie CSM - Participation à la gestion de l'équipe CSM - Gestion d'environ 400 clients en autonomie - Onboarding de nouveaux clients dès la signature du contrat : * création de boutiques, conseil sur les offres, mise en place sur son site web * Formation et accompagnement du client dans sa prise en main de MyBeezBox * Ecoute des clients pour identifier, détecter et répondre à leurs besoins * Recueille des feedbacks et analyse de l’expérience utilisateur pour proposer des pistes d’amélioration à l’équipe Produit * Représenter les clients auprès de l'équipe produit : les conseiller sur les évolutions à venir à participer aux tests * Proposer les services apportés aux clients pour améliorer leur satisfaction (up-selling ou cross-selling) * Appliquer la stratégie de fidélisation * Gérer les réclamations et désabonnements des clients Show less
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Profil
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Human Resources Services
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1 - 100 Employee
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Event Hostess
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Jan 2018 - Jun 2018
Welcoming customers to events in places like Parc des Expositions, Stade de France, Paris la Défense Arena, Palais Brongniart... Welcoming customers to events in places like Parc des Expositions, Stade de France, Paris la Défense Arena, Palais Brongniart...
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Account Manager
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Nov 2017 - Dec 2017
- Accompanying new providers with the developed product/service - Distance learning platform - Creation of business proposals with the providers - Quality assurance and coherence of offers submitted - Accompanying new providers with the developed product/service - Distance learning platform - Creation of business proposals with the providers - Quality assurance and coherence of offers submitted
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My Startup
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Technology, Information and Internet
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1 - 100 Employee
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Assistant Product Owner - Internship
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Apr 2017 - Sep 2017
- Drafting the specifications (user stories) - Monitoring developments - backlog prioritization - Customer relationship management (4 clients) - Management of the external development team - Drafting the specifications (user stories) - Monitoring developments - backlog prioritization - Customer relationship management (4 clients) - Management of the external development team
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Moment à la carte
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France
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Internet Publishing
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Web Marketing Internship
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Oct 2016 - Dec 2016
Social media strategy proposals AdWords campaign creation Editorial strategy and SEO Activity monitoring with Google Analytics, UX tools (Hotjar) and reporting feedback Social media strategy proposals AdWords campaign creation Editorial strategy and SEO Activity monitoring with Google Analytics, UX tools (Hotjar) and reporting feedback
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Salles Hotels
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Spain
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Hospitality
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1 - 100 Employee
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Food and Beverage Internship
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Mar 2016 - Jun 2016
Organization of events (meetings, cocktail...) reception, service, customer relationship Organization of events (meetings, cocktail...) reception, service, customer relationship
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H&M
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Belgium
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Construction
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Sales representative
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May 2013 - Jun 2016
With Carelec agency @ H&M, Zara, Cos and Monki o Preparation, transfers, packing and marking of the goods o Reception of customers and advising o Assistance to the merchandising teams With Carelec agency @ H&M, Zara, Cos and Monki o Preparation, transfers, packing and marking of the goods o Reception of customers and advising o Assistance to the merchandising teams
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Pénélope Groupe
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France
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Staffing and Recruiting
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700 & Above Employee
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Hostess
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Feb 2016 - Feb 2016
Welcoming customers, email management, meeting room reservation in companies like : - Mazet Engerand et Gardy, - Institut Pasteur, - Trapil, - Arjil & associés. Welcoming customers, email management, meeting room reservation in companies like : - Mazet Engerand et Gardy, - Institut Pasteur, - Trapil, - Arjil & associés.
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Hostess
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Sep 2015 - Sep 2015
Hostess at BNP Paribas at Opera, Paris. - Welcoming customers - Meeting room reservation - Mail management Hostess at BNP Paribas at Opera, Paris. - Welcoming customers - Meeting room reservation - Mail management
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Morynga
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United Kingdom
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Food and Beverage Manufacturing
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Marketing Internship
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May 2015 - Aug 2015
- Managed social media accounts (Facebook, Twitter) - Brand awareness strategies for trade fairs - Prospecting - Managed social media accounts (Facebook, Twitter) - Brand awareness strategies for trade fairs - Prospecting
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Djena Event
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France
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Recreational Facilities
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Assistant Manager Internship
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Nov 2012 - Dec 2012
Djena Event is an event management company. o Organization of events (engagements, weddings, dinners,...) o Development of Communication o Organization Back Office o Creating a database Djena Event is an event management company. o Organization of events (engagements, weddings, dinners,...) o Development of Communication o Organization Back Office o Creating a database
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Orange France
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France
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Civic and Social Organizations
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Assistant Manager Internship
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May 2012 - Jun 2012
Orange Labs, research and development : In this internship, I was the assistant of the Application Servers Factory assistant director o Managing travel arrangements o Expense report / Quotation o Manage database Orange Labs, research and development : In this internship, I was the assistant of the Application Servers Factory assistant director o Managing travel arrangements o Expense report / Quotation o Manage database
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Education
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Université Paris-Est Créteil (UPEC)
Master's degree in Management, HR and International Hospitality, Management, Tourism -
Université Paris-Est Créteil (UPEC)
Bachelor's degree in international business, Internation business -
Ecole Nationale de Commerce (ENC) Bessières - Paris
Higher national diploma in management, Management -
Lycée Simone Weil
High School Diploma, Economics, HR -
IFAC
BAFA (Brevet d'aptitude aux fonctions d'animateur)