Experience

Servicelovers
• Denmark
• Consumer Services
• 1 - 100 Employee
• Customer Support Specialist

  • Apr 2021 - Present


Webmageren

• Germany
• Software Development

• Webdesigner

  • Jan 2020 - Aug 2020

  Freelance webdesigner: www.webmageren.dk I have designed new and improved old websites for several small business owners in the Content Management System (CMS) Wordpress, primarily with the DIVI theme. In my work I used my competencies within Service Design to understand and gain overview of my clients' business to create great and aligned user experiences. Freelance webdesigner: www.webmageren.dk I have designed new and improved old websites for several small business owners in the Content Management System (CMS) Wordpress, primarily with the DIVI theme. In my work I used my competencies within Service Design to understand and gain overview of my clients' business to create great and aligned user experiences.



UserTribe

• Denmark
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Insights Specialist

  • Jul 2019 - Jan 2020

  I have analyzed pre-collected and -recorded user research data for several big Danish companies that wished to improve the user experience on their digital services (navigation, graphic design, flow, and language). The freelance position required me to be flexible timewise as the job was gig-based with short hard deadlines. The quality of the final user research reports work was rated and awarded through a point system - which required a strong sense of precise written communication. I have analyzed pre-collected and -recorded user research data for several big Danish companies that wished to improve the user experience on their digital services (navigation, graphic design, flow, and language). The freelance position required me to be flexible timewise as the job was gig-based with short hard deadlines. The quality of the final user research reports work was rated and awarded through a point system - which required a strong sense of precise written communication.



Tivoli

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Driftskoordinator, Salene

  • Mar 2018 - Feb 2019

  I was recruited as the maternity leave cover for the department's Operations Coordinator. I was responsible for the overall customer journey (digital and physical touchpoints) in regards to theatre shows in the Concert Hall (Koncertsalen) and Glass Hall (Glassalen). Throughout my position I worked with collecting and analyzing feedback from customers. Based on the results we were able to understand our customers' pain points and improve these. Results:- New and improved flow through the Concert Hall by changing seat number divisions. By the changing the wayfinding signs we were able to create a better and faster flow at the bars, toilets and helped people find their seat faster.- Better communication with the operational staff (bartenders, service guards and maintenance personnel) through consistent meetings and structured follow-up. Show less

• Studentermedhjælper - Customer Experience Management

  • Nov 2016 - Mar 2018

• Kontrollør

  • Oct 2011 - Sep 2017



Center for Digital Dannelse

• Denmark
• Professional Training and Coaching
• 1 - 100 Employee

• Workshopkonsulent

  • Apr 2016 - Oct 2016

  Specialist i folkeskoleworkshops Specialist i folkeskoleworkshops



DESIGN NATION A/S

• Denmark
• Design Services

• Studentermedhjælper: presse og kommunikation

  • Apr 2015 - Nov 2015

  Opdatering af CRM-system Udarbejdelse af pressemeddelelser Kontakt til presse Opdatering af CRM-system Udarbejdelse af pressemeddelelser Kontakt til presse



Veeville Consulting Pvt. Ltd

• India
• Design Services
• 1 - 100 Employee

• Marketing intern

  • Jan 2013 - Mar 2013

  - Idé-udvikling af nye produkter - Markedsanalyse - Idé-udvikling af nye produkter - Markedsanalyse



Backpackers, Australia

• Netherlands
• Travel Arrangements

• Receptionist

  • Nov 2010 - Sep 2011

  Booking af værelser via telefon, email og face-to-face, servicering af hostellets gæster i dagtimer, ansvarlig for BBQ-aftener, planlægning og salg af tours indenfor dykning, water rafting, bungee jumping, Greyhound bus. Booking af værelser via telefon, email og face-to-face, servicering af hostellets gæster i dagtimer, ansvarlig for BBQ-aftener, planlægning og salg af tours indenfor dykning, water rafting, bungee jumping, Greyhound bus.



Superbest

• France

• Supervisor

  • Jul 2007 - May 2010

  Jobbet indebar ansvar for pengebeholdning, daglig pengeoptælling, uddelegering af opgaver til 7 medarbejdere, kiosksalg Jobbet indebar ansvar for pengebeholdning, daglig pengeoptælling, uddelegering af opgaver til 7 medarbejdere, kiosksalg



Post Danmark

• Financial Services
• 1 - 100 Employee

• Salgsassistent

  • Sep 2009 - Feb 2010

  - kundebetjening - værdihåndtering - pakkehåndtering - kundebetjening - værdihåndtering - pakkehåndtering



Brandvenue ApS

• Denmark
• Retail

• Promotor

  • May 2007 - Jun 2008

  Promotion af IKEA FAMILY og Verdi Promotion af IKEA FAMILY og Verdi