User Experience Designer

• Sep 2021 - Present

Senior Software Engineer

• Jul 2017 - Aug 2021

• Designed wireframes, application features and views for optimal user experience, and participated in building production web applications throughout all stages of the product development lifecycle• Developed web application using ReactJS/Redux that provides small business users a consolidated quoting tool to create benefit plan proposals, compare plans, and export large data files• Developed web applications to automate business data management processes, written in AngularJS and .NET framework• Assisted in end to end development of front end web UI, backend RESTful services and user experience testing• Participated in agile delivery methodologies through continuous project support, feedback and personal work management• Wrote indepth documentation of application services and functionality for external teams Show less

Technology Development Associate

• Jun 2016 - Jul 2017

• Developed AngularJS web applications with Node backend, using MongoDB, Bootstrap, RESTful APIs, and JSON Web Tokens• Written documentation for teams first externally deployed APIs to support an employer portal• Ran static code analysis scans with Fortify SCA to test for vulnerabilities• Worked on implementing security with OAuth and SAML Authentication for developed web services exposed to internal end consumers via CA Layer 7

UX Designer

• Mar 2021 - Apr 2021

• Conducted heuristic and competitive analyses on an existing product feature and provided usability focused solutions for a multi-functional application • Designed low and high fidelity prototypes for the mobile chat feature to communicate recommendations to cross-functional team • Led usability tests and synthesized user insights to refine designs • Communicated UI/UX best practices to the CEO, CMO, and Creative Lead by cocreating a robust style guide and explaining the importance of human-centered design Show less

Computer Consultant/ ResNet Dispatch

• Aug 2013 - Dec 2015

• Provide technical assistance to patrons for general access and class computing • Maintain the functionality of all onsite hardware, including: iMacs, Lenovo PC's, Kyocera printers, and SMART Boards • Collaborate with other consultants to efficiently and effectively execute daily operations • Provide on-site support of users on campus which include network, program and virus troubleshooting • Provide technical assistance to patrons for general access and class computing • Maintain the functionality of all onsite hardware, including: iMacs, Lenovo PC's, Kyocera printers, and SMART Boards • Collaborate with other consultants to efficiently and effectively execute daily operations • Provide on-site support of users on campus which include network, program and virus troubleshooting

IT Helpdesk Intern

• Jun 2015 - Aug 2015

• Respond directly to support issues and service requests submitted by IEEE staff via telephone, email, web forms and voicemail • Troubleshoot problems related to Oracle database, web applications, email, network, windows based packages, hardware and remote access to resolution in accordance with IEEE service level agreements • Respond directly to support issues and service requests submitted by IEEE staff via telephone, email, web forms and voicemail • Troubleshoot problems related to Oracle database, web applications, email, network, windows based packages, hardware and remote access to resolution in accordance with IEEE service level agreements