Experience

Gallant Computer Company Limited

• Macao
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Development Consultant

  • Jul 2019 - Present

  Certified Microsoft Dynamics 365 Gold ERP/CRM solution provider. Certified Microsoft Dynamics 365 Gold ERP/CRM solution provider.



UC Now Communication Limited

• Digital Sales Supervisor

  • Oct 2017 - Jul 2019

  UC Now Communication Limited is a fast-growing digital business solution start-up that offers UC.NOW, a SaaS and real-time communication & collaboration service to enhance customer engagement and make online business work.• Collaborated with the company’s head and commercial manager to brainstorm new business ideas and formulate a business & sales execution plan to discover opportunities from prospective markets and decide product positioning.• Responsible for business development, product development, industry analysis, service productizing and account servicing in a fast growing start up company.• Collaborated with cross functional teams to build real customer references and optimize UX of UC.NOW and conducted market research on competitive landscape and industry trends.• Trained and mentored 3 new digital sales executives in account development, cold calling, assessing client needs, identifying solutions, and skills of presentation & demonstration on a weekly basis.• Participated in industry events & exhibitions to collect adequate market feedback on the segment trends as well as generated business leads.• Developed strategic partnership and channel network to cover different segments and more effective ways to boost sustainable sales revenue.• Customized solution and workflow for each prospect to meet their sales and marketing goals and supported direct sales onsite meeting by remote demonstration in presentable and professional manner.• Managed several business projects: HKTDC, HKUST, Pannex, and EGL Tour.• Provided service consultation and after sales service to customers to enhance customer satisfaction and loyalty.



Hong Kong Trade Development Council

• Hong Kong
• International Trade and Development
• 700 & Above Employee

• Telemarketing Executive

  • Nov 2015 - Apr 2017

  The Publications & E-Commerce Department (PEC) is responsible for publishing product magazines and the development, operation and promotion of HKTDC's online marketplace hktdc.com. Telesales team promotes O2O service packages (hktdc.com, onsite product showcase and advertising spaces of print and digital) to SME, renew and upsell orders as well as arrange onsite meeting for direct sales to meet quarterly team sales target and KPI via cold calling and emailing. • Closed orders in the first month and achieved sales related KPI for 5 consecutive quarters. • Delivered above 200% individual sales target revenue except the first quarter after onboard and be a good team player to lead and motivate telesales teammate to achieve team target and KPI. • Understood the FAB of different up-to-date product and service combinations in a minute and explained it to prospective customer with good communication skill. • Able to find effective ways to access the key MAN of the company and understood their need accurately by facts finding to close order with high customer satisfaction. • Proposed and productized 2-3 suitable service packages to qualified prospects with high flexibility and handle their objections with mutual product knowledge in order to increase order closing rate and to boost sales revenue. • Engaged with B2B customers with passionate and professional personality to build loyal relationship for upselling and renewing orders. • Assisted in any ad hoc duties with administrative support as assigned by the supervisor.



Leisure and Cultural Services Department (LCSD), Hong Kong SAR Government

• Hong Kong
• Recreational Facilities
• 200 - 300 Employee

• Government Official

  • Jun 2014 - Dec 2016

  • Worked for several branches such as Tai Kok Tsui Centre, Tin Shui Wai Centre and Kowloon Park.• Provided onsite support to the department like collecting and processing statistic reports, contacting co-organizer and arranging materials for events.• Provided clerical support to the department and optimized their workflow to process group application by setup mail merge function with MS office proactively.• Assisted in any preparation, promotion and execution duties of any community & sports activities.• Handled participants’ enquiries and solved their problems with professional and patient attitude.



Adecco

• Switzerland
• Staffing and Recruiting
• 700 & Above Employee

• Event Assistant

  • Sep 2013 - Nov 2015

  • Implemented best practices and standards in guest services at events.• Displayed adaptability and flexibility, strong initiative and a sense of urgency.• Interacted and coordinated with other events managing staff in conducing special event programs.• Assisted organizer in running events & exhibition, provided professional services in answering exhibitors and visitors’ enquiries. • Implemented best practices and standards in guest services at events.• Displayed adaptability and flexibility, strong initiative and a sense of urgency.• Interacted and coordinated with other events managing staff in conducing special event programs.• Assisted organizer in running events & exhibition, provided professional services in answering exhibitors and visitors’ enquiries.