Experience

Interstis
• France
• Software Development
• 1 - 100 Employee
• Customer Support Manager

  • Apr 2023 - Present


Flatchr - On recrute ⚡

• Customer Service Agent

  • Jul 2022 - Apr 2023

  •Communication with clients through chat (intercom) or calls. •Ensure the qualification of the problem (technical issue, product misuse, customer misunderstanding…) •Launch the corresponding support actions (diagnosis, identification, formulation, follow-up of the resolution), •Ensure follow-up and feedback to users. •Ensure the update of the various training materials: FAQ & Flatchr Academy. •Ensure data on the different tools 🔧 •Identify and analyze customer needs; Improve… Show more •Communication with clients through chat (intercom) or calls. •Ensure the qualification of the problem (technical issue, product misuse, customer misunderstanding…) •Launch the corresponding support actions (diagnosis, identification, formulation, follow-up of the resolution), •Ensure follow-up and feedback to users. •Ensure the update of the various training materials: FAQ & Flatchr Academy. •Ensure data on the different tools 🔧 •Identify and analyze customer needs; Improve communication channels. •Detect business opportunities with customers and communicate the information to Sales or CSM. Show less •Communication with clients through chat (intercom) or calls. •Ensure the qualification of the problem (technical issue, product misuse, customer misunderstanding…) •Launch the corresponding support actions (diagnosis, identification, formulation, follow-up of the resolution), •Ensure follow-up and feedback to users. •Ensure the update of the various training materials: FAQ & Flatchr Academy. •Ensure data on the different tools 🔧 •Identify and analyze customer needs; Improve… Show more •Communication with clients through chat (intercom) or calls. •Ensure the qualification of the problem (technical issue, product misuse, customer misunderstanding…) •Launch the corresponding support actions (diagnosis, identification, formulation, follow-up of the resolution), •Ensure follow-up and feedback to users. •Ensure the update of the various training materials: FAQ & Flatchr Academy. •Ensure data on the different tools 🔧 •Identify and analyze customer needs; Improve communication channels. •Detect business opportunities with customers and communicate the information to Sales or CSM. Show less



ADP

• Lebanon
• Architecture and Planning
• 1 - 100 Employee

• GV Service Center Representative

  • Sep 2019 - Jun 2022

  •Communication through tickets on Siebel with English or French speaking clients and help them to solve various payroll or/and related issues •Cooperation with different team members on specific tasks •SAP, Siebel, Portal, D-UMA, SSL Portal access creation/modification/termination/password reset, •Authorization in SAP (for instance if transaction is not running properly) •Declaration of stoppage of work (DSN Arrêt de travail), •Certificates for the client's employees, such as… Show more •Communication through tickets on Siebel with English or French speaking clients and help them to solve various payroll or/and related issues •Cooperation with different team members on specific tasks •SAP, Siebel, Portal, D-UMA, SSL Portal access creation/modification/termination/password reset, •Authorization in SAP (for instance if transaction is not running properly) •Declaration of stoppage of work (DSN Arrêt de travail), •Certificates for the client's employees, such as certificate of absence from work; pôle emploi statement. •Declaration of end of contract •SSL upload and template creation for the clients •Ensures and oversees that referral information/issue is appropriately forwarded to a relevant service/person •Follows-up with customers on issues that cannot be resolved immediately •Calls from clients Show less •Communication through tickets on Siebel with English or French speaking clients and help them to solve various payroll or/and related issues •Cooperation with different team members on specific tasks •SAP, Siebel, Portal, D-UMA, SSL Portal access creation/modification/termination/password reset, •Authorization in SAP (for instance if transaction is not running properly) •Declaration of stoppage of work (DSN Arrêt de travail), •Certificates for the client's employees, such as… Show more •Communication through tickets on Siebel with English or French speaking clients and help them to solve various payroll or/and related issues •Cooperation with different team members on specific tasks •SAP, Siebel, Portal, D-UMA, SSL Portal access creation/modification/termination/password reset, •Authorization in SAP (for instance if transaction is not running properly) •Declaration of stoppage of work (DSN Arrêt de travail), •Certificates for the client's employees, such as certificate of absence from work; pôle emploi statement. •Declaration of end of contract •SSL upload and template creation for the clients •Ensures and oversees that referral information/issue is appropriately forwarded to a relevant service/person •Follows-up with customers on issues that cannot be resolved immediately •Calls from clients Show less


Dc Pštrossova
• Kindergarten teacher

  • Sep 2018 - Jun 2019


Lycée français de Prague

• Education Administration Programs

• Special needs assistant

  • May 2018 - Jun 2019

  -Special needs assistant for an assigned student -Accompanying during school trips and field trips -Replacement for teachers assistant in kindergarten -Looking after the kids during lunch time -Special needs assistant for an assigned student -Accompanying during school trips and field trips -Replacement for teachers assistant in kindergarten -Looking after the kids during lunch time



Základní a mateřská škola Za Invalidovnou

• Special needs assistant

  • Feb 2017 - Jun 2017

  -Being a special need assistant for a student with a Specific language impairment: Beckwith-Wiedemann syndrome and a mental deficiency. -Being a special need assistant for a student with a Specific language impairment: Beckwith-Wiedemann syndrome and a mental deficiency.