Experience

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• Vietnam
• Advertising Services
• 1 - 100 Employee

• Customer Relationship Management Specialist

  • Oct 2022 - Present

  • Works closely with clients to manage end to end CRM • Manage full campaign from campaign development to reporting: Follow plan and deliver creative assets, set up campaign on GCDM system, manage different stakeholders, send out reports and discuss at weekly meetings. • Monitor campaign calendar and campaign performance • Work with internal creative to develop content and creative assets (EDM, Push noti) • Coordinate between client and internal creative team during material… Show more • Works closely with clients to manage end to end CRM • Manage full campaign from campaign development to reporting: Follow plan and deliver creative assets, set up campaign on GCDM system, manage different stakeholders, send out reports and discuss at weekly meetings. • Monitor campaign calendar and campaign performance • Work with internal creative to develop content and creative assets (EDM, Push noti) • Coordinate between client and internal creative team during material production. • Play with data and systems for insights. Show less • Works closely with clients to manage end to end CRM • Manage full campaign from campaign development to reporting: Follow plan and deliver creative assets, set up campaign on GCDM system, manage different stakeholders, send out reports and discuss at weekly meetings. • Monitor campaign calendar and campaign performance • Work with internal creative to develop content and creative assets (EDM, Push noti) • Coordinate between client and internal creative team during material… Show more • Works closely with clients to manage end to end CRM • Manage full campaign from campaign development to reporting: Follow plan and deliver creative assets, set up campaign on GCDM system, manage different stakeholders, send out reports and discuss at weekly meetings. • Monitor campaign calendar and campaign performance • Work with internal creative to develop content and creative assets (EDM, Push noti) • Coordinate between client and internal creative team during material production. • Play with data and systems for insights. Show less



Panasonic Sales Vietnam

• Vietnam
• Appliances, Electrical, and Electronics Manufacturing
• 100 - 200 Employee

• E-Commerce Executive

  • Nov 2021 - Aug 2022

  • Support Head of Ecommerce to handle all operational tasks between internal teams & platform teams, has deep knowledge on Ecommerce operational models such as dropship, FBL, seller delivery, etc. • Manage/align between multiple stakeholders to deliver successful Ecommerce campaigns • Maintain a comprehensive library of appropriate data: Deals Tracker, Sales Data, Traffic, Conversion Rate, etc. • Monitor black stocks / low-performing categories and take action to push sell as… Show more • Support Head of Ecommerce to handle all operational tasks between internal teams & platform teams, has deep knowledge on Ecommerce operational models such as dropship, FBL, seller delivery, etc. • Manage/align between multiple stakeholders to deliver successful Ecommerce campaigns • Maintain a comprehensive library of appropriate data: Deals Tracker, Sales Data, Traffic, Conversion Rate, etc. • Monitor black stocks / low-performing categories and take action to push sell as necessary, analyze/improve pain points, deal quality, merchandise using data • Produce campaign mechanics to optimize customer experience and maximize sales potential based on various factors i.e. analyzing and identifying best-selling SKUs (price points, models, colors, or styles) Show less • Support Head of Ecommerce to handle all operational tasks between internal teams & platform teams, has deep knowledge on Ecommerce operational models such as dropship, FBL, seller delivery, etc. • Manage/align between multiple stakeholders to deliver successful Ecommerce campaigns • Maintain a comprehensive library of appropriate data: Deals Tracker, Sales Data, Traffic, Conversion Rate, etc. • Monitor black stocks / low-performing categories and take action to push sell as… Show more • Support Head of Ecommerce to handle all operational tasks between internal teams & platform teams, has deep knowledge on Ecommerce operational models such as dropship, FBL, seller delivery, etc. • Manage/align between multiple stakeholders to deliver successful Ecommerce campaigns • Maintain a comprehensive library of appropriate data: Deals Tracker, Sales Data, Traffic, Conversion Rate, etc. • Monitor black stocks / low-performing categories and take action to push sell as necessary, analyze/improve pain points, deal quality, merchandise using data • Produce campaign mechanics to optimize customer experience and maximize sales potential based on various factors i.e. analyzing and identifying best-selling SKUs (price points, models, colors, or styles) Show less



Annam Group

• Vietnam
• Food and Beverage Services
• 200 - 300 Employee

• E-Commerce Executive

  • Jul 2019 - Oct 2021

  • Manage, coordinate, and monitor order processing for the Shopee, Lazada and Website daily • Manage booths, update content, images, product descriptions on e-commerce platforms. • Handle problems, answer questions, provide feedback to customers about products and related issues. Respond to messages, process and track orders on e-commerce platforms. • Coordinate with marketing team and IT team to implement sales promotion programs and merchandise equipment • Forecast needed… Show more • Manage, coordinate, and monitor order processing for the Shopee, Lazada and Website daily • Manage booths, update content, images, product descriptions on e-commerce platforms. • Handle problems, answer questions, provide feedback to customers about products and related issues. Respond to messages, process and track orders on e-commerce platforms. • Coordinate with marketing team and IT team to implement sales promotion programs and merchandise equipment • Forecast needed goods and ensure the stock on the E-Commerce Marketplace Channels • Coordinate with related departments such as logistics, transportation, accounting ... follow / push the appropriate import / delivery plan to ensure sales / delivery activities are on schedule. • Make reports, analyze and evaluate the effectiveness of brand development activities, marketing activities Show less • Manage, coordinate, and monitor order processing for the Shopee, Lazada and Website daily • Manage booths, update content, images, product descriptions on e-commerce platforms. • Handle problems, answer questions, provide feedback to customers about products and related issues. Respond to messages, process and track orders on e-commerce platforms. • Coordinate with marketing team and IT team to implement sales promotion programs and merchandise equipment • Forecast needed… Show more • Manage, coordinate, and monitor order processing for the Shopee, Lazada and Website daily • Manage booths, update content, images, product descriptions on e-commerce platforms. • Handle problems, answer questions, provide feedback to customers about products and related issues. Respond to messages, process and track orders on e-commerce platforms. • Coordinate with marketing team and IT team to implement sales promotion programs and merchandise equipment • Forecast needed goods and ensure the stock on the E-Commerce Marketplace Channels • Coordinate with related departments such as logistics, transportation, accounting ... follow / push the appropriate import / delivery plan to ensure sales / delivery activities are on schedule. • Make reports, analyze and evaluate the effectiveness of brand development activities, marketing activities Show less



Perfetto Vietnam Co., Ltd

• Vietnam
• Wholesale
• 1 - 100 Employee

• Key Account Coordinator

  • Jul 2018 - Jul 2019

  • Develop trust relationship with key accounts. • Acquire a thorough understanding of key account needs and requirements. • Expand the relationship with existing customers by continuously proposing solutions for them. • Resolve any issues faced by customers. • Regularly set up meeting to build up relationship with existing customers. • Prepare regular reports of progress and forecasts of existing customers. • Proactive check and update sales orders of existing customers. •… Show more • Develop trust relationship with key accounts. • Acquire a thorough understanding of key account needs and requirements. • Expand the relationship with existing customers by continuously proposing solutions for them. • Resolve any issues faced by customers. • Regularly set up meeting to build up relationship with existing customers. • Prepare regular reports of progress and forecasts of existing customers. • Proactive check and update sales orders of existing customers. • Follow up on customer POs regularly. • Update sales/GP forecast report and sales revenue/GP report. • Learning, understanding and embracing Perfetto’s HORECA portfolio and solutions strengths. • Ensuring a high level of client satisfaction, appearance and professionalism. • Able to communicate affectively between internal departments, clients and partners. • Maintaining a harmonious working environment. • Minimising business risk. Show less • Develop trust relationship with key accounts. • Acquire a thorough understanding of key account needs and requirements. • Expand the relationship with existing customers by continuously proposing solutions for them. • Resolve any issues faced by customers. • Regularly set up meeting to build up relationship with existing customers. • Prepare regular reports of progress and forecasts of existing customers. • Proactive check and update sales orders of existing customers. •… Show more • Develop trust relationship with key accounts. • Acquire a thorough understanding of key account needs and requirements. • Expand the relationship with existing customers by continuously proposing solutions for them. • Resolve any issues faced by customers. • Regularly set up meeting to build up relationship with existing customers. • Prepare regular reports of progress and forecasts of existing customers. • Proactive check and update sales orders of existing customers. • Follow up on customer POs regularly. • Update sales/GP forecast report and sales revenue/GP report. • Learning, understanding and embracing Perfetto’s HORECA portfolio and solutions strengths. • Ensuring a high level of client satisfaction, appearance and professionalism. • Able to communicate affectively between internal departments, clients and partners. • Maintaining a harmonious working environment. • Minimising business risk. Show less



Tytyshoppingworld

• Tan Phu district, HCM city

• Sales Online

  • Aug 2015 - Sep 2018

  This is my own business and it is about clothing. So that every thing I do by myself: • Posting clothing via Facebook, Instagram. • Sales consultant. • Assist to control goods in and out. • Negotiating with suppliers about the price and shipping condition. • Customer service. This is my own business and it is about clothing. So that every thing I do by myself: • Posting clothing via Facebook, Instagram. • Sales consultant. • Assist to control goods in and out. • Negotiating with suppliers about the price and shipping condition. • Customer service.



Royal Clinic

• 12 district, HCM city

• Online Marketing Intern

  • Nov 2017 - Jun 2018

  • Seeding about company services and products in Facebook, Instagram and some websites. • Writing contents about beauty tips and company services. • Responsibility account Facebook's company. • Customer service before and after. • Sales beauty services. • Make report of Sales every week. • Doing multiple tasks if required. • Seeding about company services and products in Facebook, Instagram and some websites. • Writing contents about beauty tips and company services. • Responsibility account Facebook's company. • Customer service before and after. • Sales beauty services. • Make report of Sales every week. • Doing multiple tasks if required.