Alice Trần (Phương An)
Customer Relationship Management Specialist at Cheil Vietnam- Claim this Profile
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Bio
Suthasinee (Pheung) Kaewamput
Alice is a Fast learner and have a passion for Sale. She has a good communication skill, work ethic and attention to details. In addition she is is also passionate at work. She is willing to learn new things. I would recommend Alice for employment.She is a team player and would make a great asset to any organization
Suthasinee (Pheung) Kaewamput
Alice is a Fast learner and have a passion for Sale. She has a good communication skill, work ethic and attention to details. In addition she is is also passionate at work. She is willing to learn new things. I would recommend Alice for employment.She is a team player and would make a great asset to any organization
Suthasinee (Pheung) Kaewamput
Alice is a Fast learner and have a passion for Sale. She has a good communication skill, work ethic and attention to details. In addition she is is also passionate at work. She is willing to learn new things. I would recommend Alice for employment.She is a team player and would make a great asset to any organization
Suthasinee (Pheung) Kaewamput
Alice is a Fast learner and have a passion for Sale. She has a good communication skill, work ethic and attention to details. In addition she is is also passionate at work. She is willing to learn new things. I would recommend Alice for employment.She is a team player and would make a great asset to any organization
Experience
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Vietnam
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Advertising Services
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1 - 100 Employee
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Customer Relationship Management Specialist
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Oct 2022 - Present
• Works closely with clients to manage end to end CRM • Manage full campaign from campaign development to reporting: Follow plan and deliver creative assets, set up campaign on GCDM system, manage different stakeholders, send out reports and discuss at weekly meetings. • Monitor campaign calendar and campaign performance • Work with internal creative to develop content and creative assets (EDM, Push noti) • Coordinate between client and internal creative team during material… Show more • Works closely with clients to manage end to end CRM • Manage full campaign from campaign development to reporting: Follow plan and deliver creative assets, set up campaign on GCDM system, manage different stakeholders, send out reports and discuss at weekly meetings. • Monitor campaign calendar and campaign performance • Work with internal creative to develop content and creative assets (EDM, Push noti) • Coordinate between client and internal creative team during material production. • Play with data and systems for insights. Show less • Works closely with clients to manage end to end CRM • Manage full campaign from campaign development to reporting: Follow plan and deliver creative assets, set up campaign on GCDM system, manage different stakeholders, send out reports and discuss at weekly meetings. • Monitor campaign calendar and campaign performance • Work with internal creative to develop content and creative assets (EDM, Push noti) • Coordinate between client and internal creative team during material… Show more • Works closely with clients to manage end to end CRM • Manage full campaign from campaign development to reporting: Follow plan and deliver creative assets, set up campaign on GCDM system, manage different stakeholders, send out reports and discuss at weekly meetings. • Monitor campaign calendar and campaign performance • Work with internal creative to develop content and creative assets (EDM, Push noti) • Coordinate between client and internal creative team during material production. • Play with data and systems for insights. Show less
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Panasonic Sales Vietnam
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Vietnam
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Appliances, Electrical, and Electronics Manufacturing
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100 - 200 Employee
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E-Commerce Executive
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Nov 2021 - Aug 2022
• Support Head of Ecommerce to handle all operational tasks between internal teams & platform teams, has deep knowledge on Ecommerce operational models such as dropship, FBL, seller delivery, etc. • Manage/align between multiple stakeholders to deliver successful Ecommerce campaigns • Maintain a comprehensive library of appropriate data: Deals Tracker, Sales Data, Traffic, Conversion Rate, etc. • Monitor black stocks / low-performing categories and take action to push sell as… Show more • Support Head of Ecommerce to handle all operational tasks between internal teams & platform teams, has deep knowledge on Ecommerce operational models such as dropship, FBL, seller delivery, etc. • Manage/align between multiple stakeholders to deliver successful Ecommerce campaigns • Maintain a comprehensive library of appropriate data: Deals Tracker, Sales Data, Traffic, Conversion Rate, etc. • Monitor black stocks / low-performing categories and take action to push sell as necessary, analyze/improve pain points, deal quality, merchandise using data • Produce campaign mechanics to optimize customer experience and maximize sales potential based on various factors i.e. analyzing and identifying best-selling SKUs (price points, models, colors, or styles) Show less • Support Head of Ecommerce to handle all operational tasks between internal teams & platform teams, has deep knowledge on Ecommerce operational models such as dropship, FBL, seller delivery, etc. • Manage/align between multiple stakeholders to deliver successful Ecommerce campaigns • Maintain a comprehensive library of appropriate data: Deals Tracker, Sales Data, Traffic, Conversion Rate, etc. • Monitor black stocks / low-performing categories and take action to push sell as… Show more • Support Head of Ecommerce to handle all operational tasks between internal teams & platform teams, has deep knowledge on Ecommerce operational models such as dropship, FBL, seller delivery, etc. • Manage/align between multiple stakeholders to deliver successful Ecommerce campaigns • Maintain a comprehensive library of appropriate data: Deals Tracker, Sales Data, Traffic, Conversion Rate, etc. • Monitor black stocks / low-performing categories and take action to push sell as necessary, analyze/improve pain points, deal quality, merchandise using data • Produce campaign mechanics to optimize customer experience and maximize sales potential based on various factors i.e. analyzing and identifying best-selling SKUs (price points, models, colors, or styles) Show less
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Annam Group
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Vietnam
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Food and Beverage Services
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200 - 300 Employee
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E-Commerce Executive
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Jul 2019 - Oct 2021
• Manage, coordinate, and monitor order processing for the Shopee, Lazada and Website daily • Manage booths, update content, images, product descriptions on e-commerce platforms. • Handle problems, answer questions, provide feedback to customers about products and related issues. Respond to messages, process and track orders on e-commerce platforms. • Coordinate with marketing team and IT team to implement sales promotion programs and merchandise equipment • Forecast needed… Show more • Manage, coordinate, and monitor order processing for the Shopee, Lazada and Website daily • Manage booths, update content, images, product descriptions on e-commerce platforms. • Handle problems, answer questions, provide feedback to customers about products and related issues. Respond to messages, process and track orders on e-commerce platforms. • Coordinate with marketing team and IT team to implement sales promotion programs and merchandise equipment • Forecast needed goods and ensure the stock on the E-Commerce Marketplace Channels • Coordinate with related departments such as logistics, transportation, accounting ... follow / push the appropriate import / delivery plan to ensure sales / delivery activities are on schedule. • Make reports, analyze and evaluate the effectiveness of brand development activities, marketing activities Show less • Manage, coordinate, and monitor order processing for the Shopee, Lazada and Website daily • Manage booths, update content, images, product descriptions on e-commerce platforms. • Handle problems, answer questions, provide feedback to customers about products and related issues. Respond to messages, process and track orders on e-commerce platforms. • Coordinate with marketing team and IT team to implement sales promotion programs and merchandise equipment • Forecast needed… Show more • Manage, coordinate, and monitor order processing for the Shopee, Lazada and Website daily • Manage booths, update content, images, product descriptions on e-commerce platforms. • Handle problems, answer questions, provide feedback to customers about products and related issues. Respond to messages, process and track orders on e-commerce platforms. • Coordinate with marketing team and IT team to implement sales promotion programs and merchandise equipment • Forecast needed goods and ensure the stock on the E-Commerce Marketplace Channels • Coordinate with related departments such as logistics, transportation, accounting ... follow / push the appropriate import / delivery plan to ensure sales / delivery activities are on schedule. • Make reports, analyze and evaluate the effectiveness of brand development activities, marketing activities Show less
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Perfetto Vietnam Co., Ltd
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Vietnam
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Wholesale
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1 - 100 Employee
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Key Account Coordinator
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Jul 2018 - Jul 2019
• Develop trust relationship with key accounts. • Acquire a thorough understanding of key account needs and requirements. • Expand the relationship with existing customers by continuously proposing solutions for them. • Resolve any issues faced by customers. • Regularly set up meeting to build up relationship with existing customers. • Prepare regular reports of progress and forecasts of existing customers. • Proactive check and update sales orders of existing customers. •… Show more • Develop trust relationship with key accounts. • Acquire a thorough understanding of key account needs and requirements. • Expand the relationship with existing customers by continuously proposing solutions for them. • Resolve any issues faced by customers. • Regularly set up meeting to build up relationship with existing customers. • Prepare regular reports of progress and forecasts of existing customers. • Proactive check and update sales orders of existing customers. • Follow up on customer POs regularly. • Update sales/GP forecast report and sales revenue/GP report. • Learning, understanding and embracing Perfetto’s HORECA portfolio and solutions strengths. • Ensuring a high level of client satisfaction, appearance and professionalism. • Able to communicate affectively between internal departments, clients and partners. • Maintaining a harmonious working environment. • Minimising business risk. Show less • Develop trust relationship with key accounts. • Acquire a thorough understanding of key account needs and requirements. • Expand the relationship with existing customers by continuously proposing solutions for them. • Resolve any issues faced by customers. • Regularly set up meeting to build up relationship with existing customers. • Prepare regular reports of progress and forecasts of existing customers. • Proactive check and update sales orders of existing customers. •… Show more • Develop trust relationship with key accounts. • Acquire a thorough understanding of key account needs and requirements. • Expand the relationship with existing customers by continuously proposing solutions for them. • Resolve any issues faced by customers. • Regularly set up meeting to build up relationship with existing customers. • Prepare regular reports of progress and forecasts of existing customers. • Proactive check and update sales orders of existing customers. • Follow up on customer POs regularly. • Update sales/GP forecast report and sales revenue/GP report. • Learning, understanding and embracing Perfetto’s HORECA portfolio and solutions strengths. • Ensuring a high level of client satisfaction, appearance and professionalism. • Able to communicate affectively between internal departments, clients and partners. • Maintaining a harmonious working environment. • Minimising business risk. Show less
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Tytyshoppingworld
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Tan Phu district, HCM city
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Sales Online
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Aug 2015 - Sep 2018
This is my own business and it is about clothing. So that every thing I do by myself: • Posting clothing via Facebook, Instagram. • Sales consultant. • Assist to control goods in and out. • Negotiating with suppliers about the price and shipping condition. • Customer service. This is my own business and it is about clothing. So that every thing I do by myself: • Posting clothing via Facebook, Instagram. • Sales consultant. • Assist to control goods in and out. • Negotiating with suppliers about the price and shipping condition. • Customer service.
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Royal Clinic
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12 district, HCM city
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Online Marketing Intern
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Nov 2017 - Jun 2018
• Seeding about company services and products in Facebook, Instagram and some websites. • Writing contents about beauty tips and company services. • Responsibility account Facebook's company. • Customer service before and after. • Sales beauty services. • Make report of Sales every week. • Doing multiple tasks if required. • Seeding about company services and products in Facebook, Instagram and some websites. • Writing contents about beauty tips and company services. • Responsibility account Facebook's company. • Customer service before and after. • Sales beauty services. • Make report of Sales every week. • Doing multiple tasks if required.
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Education
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Van Lang University
Bachelor of foreign languages, Business -
University Of Economics Ho Chi Minh City
Bachelor of human resource