Project Manager

• Oct 2015 - Present

As the Project manager, I am responsible for all the pre-project documentation and estimation for resource, budget and materials for the sales team to present. Once kicked-off, my projects start with onsite planning & design workshops, scope definition, team building and project planning. My projects are carefully tracked by log-keeping, several weekly meetings with the customer team and my internal team. Using all the available tools like MS Project, Projector, Collaboration tools and all the MS office tools, as the PM, I am responsible for budget and time reporting, resource scheduling and utilisation, risk management, task management, scope management, change management, progress reporting, escalations, support management and quality control. I work with a smile and a laugh, a bit of banter and a lot of passion.

Customer Support Executive

• May 2012 - Oct 2015

o Ensuring Customer Success from incident reported to case closure by providing timely resolutions, setting customer expectations and engaging teams needed to ensure resolution within defined SLA. o Using SalesForce, create and track incidents to ensure documentation and logging of incident progress o Document Solutions for easier access to answers for reoccurring issues. o Responsible for maintaining healthy relationships with international technical teams, account managers and implementation consultants.

Customer support supervisor

• Sep 2011 - Mar 2012