Experience

SuriKathe SA

• Switzerland
• Strategic Management Services
• 1 - 100 Employee

• Business Assistant

  • Jan 2021 - Present



La Réserve Genève - Hotel, Spa and Villa

• Switzerland
• Hospitality
• 100 - 200 Employee

• Guest Experience Manager

  • Mar 2019 - May 2020

  -Ensuring and providing flawless, upscale, professional and high class guest service experiences -Analyzing customer feedback and providing strategic direction to continuously improve overall rating -Responding to guests needs and anticipating their unstated ones -Actively listen to and resolve complaints -Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns -Ensuring and providing flawless, upscale, professional and high class guest service experiences -Analyzing customer feedback and providing strategic direction to continuously improve overall rating -Responding to guests needs and anticipating their unstated ones -Actively listen to and resolve complaints -Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns



Ace Hotel / Atelier Ace

• Hospitality
• 300 - 400 Employee

• Event & Sales Coordinator

  • Mar 2018 - Mar 2019

  Support the Events sales team with administrative tasks and assist with short lead bookings. -Be customer focused and develop a strong relationship with our customer base. -To follow and understand the meeting, events and group selling strategy with accuracy and integrity, ensuring revenue goals are achieved within time frames given. -Responsible for Short Lead bookings from enquire to planning stage, handing over directly to operations. -Support the team with sending out contracts, pro formas and commission documents and all ad hoc admin requirements. Show less



Philip Morris International

• Switzerland
• Tobacco Manufacturing
• 700 & Above Employee

• Iqos Coach

  • Jun 2017 - Feb 2018

  Responsable for: Identifying, proposing and activating new opportunities: B2B and B2C. Engaging with business decision makers and consumers for awareness and education. -Acting as a consultant for potential consumers and existing ones, including direct sales. -Enhancing the Premium positioning of the Brand by delivering exceptional communication on product benefits and innovation. -Creating and maintaining long term partnership with key decision makers and consumers. Responsable for: Identifying, proposing and activating new opportunities: B2B and B2C. Engaging with business decision makers and consumers for awareness and education. -Acting as a consultant for potential consumers and existing ones, including direct sales. -Enhancing the Premium positioning of the Brand by delivering exceptional communication on product benefits and innovation. -Creating and maintaining long term partnership with key decision makers and consumers.



My Travel Mate

• France
• Travel Arrangements
• 1 - 100 Employee

• Business Developer

  • Apr 2016 - Feb 2017



Swiss Medical Network

• Switzerland
• Hospitals and Health Care
• 200 - 300 Employee

• Hospitality department

  • Apr 2015 - Oct 2015

  Coordination of Events in the clinic . Find extras, request sponsorship flyer layout , mailing . Menu translations. Coordination of Events in the clinic . Find extras, request sponsorship flyer layout , mailing . Menu translations.



Samsic Emploi

• France
• Human Resources Services
• 700 & Above Employee

• extra

  • Oct 2014 - Oct 2015