Alice Spies
Head of Customer Success at InTouch- Claim this Profile
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Bio
Credentials
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First Aid
Australia Wide First Aid RTO 31961Apr, 2018- Nov, 2024 -
Barista
Toby's Estate Coffee Roasters
Experience
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InTouch
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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Head of Customer Success
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Aug 2022 - Present
Taking a leap back into product space with this new role. I am so excited to be stretching my wings in management and leading a team of rock star Customer Success Coordinators. Taking a leap back into product space with this new role. I am so excited to be stretching my wings in management and leading a team of rock star Customer Success Coordinators.
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WorkingMouse
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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Product Success Lead
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Feb 2022 - Aug 2022
Launching a new application into the market can be daunting - but I am here to help. I coordinate with our delivery teams, our maintenance teams and DevOps experts to ensure this process is as smooth as. But it doesn't stop there! Work with me to continuously improve your application, user experience or GTM strategies - at the end of the day, the three pillars of product success are: performance, seamless integrations and provide a solution to the problem it is solving at its core.
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Customer Success Consultant
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Feb 2021 - Mar 2022
Kicking off the new year with an exciting new role in WorkingMouse’ Growth Team. Success is a journey, and I’m here to see that happen time and time again.
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Orange Sky Australia
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Australia
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Non-profit Organizations
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1 - 100 Employee
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Customer Success Coordinator for Volaby
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Jan 2020 - Jan 2021
Being a part of the Orange Sky team is such a privilege. The team truly encapsulate the spirit of collaboration and innovation. This innovation is evident in the project, I am proud to be involved with, Campfire. Being a part of the Orange Sky team is such a privilege. The team truly encapsulate the spirit of collaboration and innovation. This innovation is evident in the project, I am proud to be involved with, Campfire.
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Volaby
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Australia
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Information Technology & Services
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1 - 100 Employee
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Customer Success Coordinator
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Jan 2020 - Jan 2021
Working with an incredibly exciting and enthusiastic team - I am thrilled to be a part of a huge project coming out of Orange Sky, known as Campfire. My role is to work with our current partners and ensure they are experiencing the best platform we can provide to them. I am extending my skills in customer support whilst being exposed to the tech start-up working environment that I have always dreamed of. Working with an incredibly exciting and enthusiastic team - I am thrilled to be a part of a huge project coming out of Orange Sky, known as Campfire. My role is to work with our current partners and ensure they are experiencing the best platform we can provide to them. I am extending my skills in customer support whilst being exposed to the tech start-up working environment that I have always dreamed of.
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On Point Digital Marketing
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Australia
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Advertising Services
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Digital Transformation Consultant
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Oct 2019 - Jan 2020
As a sole trader - I strategised to transform people's understanding and usage of social media. Through the power of statistics and research, I was able to create a professional reputation for social media management and digital transformation. I enjoyed this role thoroughly as it developed my talent in customer success and relationship management. As a sole trader - I strategised to transform people's understanding and usage of social media. Through the power of statistics and research, I was able to create a professional reputation for social media management and digital transformation. I enjoyed this role thoroughly as it developed my talent in customer success and relationship management.
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Riverlife Brisbane
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Australia
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Travel Arrangements
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1 - 100 Employee
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Marketing Manager
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Jun 2019 - Oct 2019
This role was self managed project based for 6 Brands (Riverlife Adventures, Riverlife Weddings and Events, Northshore Harbour, Northshore Harbour Weddings and Events, Tangatours and Adventure Moreton Island). I managed in house Creative Team with agency style rigour and self designed WIP. This role was self managed project based for 6 Brands (Riverlife Adventures, Riverlife Weddings and Events, Northshore Harbour, Northshore Harbour Weddings and Events, Tangatours and Adventure Moreton Island). I managed in house Creative Team with agency style rigour and self designed WIP.
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Restaurant Supervisor
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May 2018 - Oct 2019
Billykart West End is a restaurant co-owned by celebrity chef Ben O’ Donoghue, serving modern Australian cuisine. Clientele ranged from a highly educated, selective and knowledgeable about their food groups, to families (and other large parties) then to professional groups for functions and meetings. Here I started to hone my skills of client service and relationship management. Billykart West End is a restaurant co-owned by celebrity chef Ben O’ Donoghue, serving modern Australian cuisine. Clientele ranged from a highly educated, selective and knowledgeable about their food groups, to families (and other large parties) then to professional groups for functions and meetings. Here I started to hone my skills of client service and relationship management.
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Publicis
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United States
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Advertising Services
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700 & Above Employee
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Account Executive
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Jan 2018 - Apr 2018
I directly supported the Account Manager, Account Director and Business Director under a large porfolio account. We liaised directly with clients and worked with a full service agency to provide the best possible results for stakeholders. It was a challenging yet rewarding positioning that I was grateful to be in straight out of uni. PublicisQ was an incredibly fast-paced environment to work in and I am so thankful for the learning opportunities that are presented them self to me during my time there.
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UQ Marketing and Advertising Society (UQMAS)
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Australia
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Advertising Services
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1 - 100 Employee
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Events Officer
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Jun 2017 - Dec 2017
I worked directly with the VP Events and together we created carefully constructed events that fostered our members' skills and abilities into real world settings. We set out to build the bridge between the classroom and new industry settings. The events that I organised were the Social Ball, Get Skilled Week, Industry Networking Night, Guest Speaker Series and other smaller social events. I was also working closely with the VP Editorial in the redesign and launch a brand new website that underpins exactly what the society is about; an enthusiastic team run by a determined group of individuals who want to make a difference for university life. www.uqmas.com.au
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On Point Digital Marketing
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Australia
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Advertising Services
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Managing Director and Consultant
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Jan 2017 - Dec 2017
On Point Digital Marketing was first set up from mere demand as an answer to many professionals calling out the need to understand the underpinnings of digital marketing and its impact it can have in such an advanced technological age. What we are starting to acknowledge when working with clients, traditional marketing has not been lost. The frameworks taught back in university classrooms are still relevant, their implementation plans will be executed differently. On Point Digital Marketing was first set up from mere demand as an answer to many professionals calling out the need to understand the underpinnings of digital marketing and its impact it can have in such an advanced technological age. What we are starting to acknowledge when working with clients, traditional marketing has not been lost. The frameworks taught back in university classrooms are still relevant, their implementation plans will be executed differently.
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Waitress
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Feb 2016 - Mar 2017
High-end casual dining restaurant in inner-city Brisbane owned by celebrity chef, Ben O'Donohue. The ever busy and fast paced environment never strayed from being disorganised due to exceptional management skills, to which I learnt a lot from. High-end casual dining restaurant in inner-city Brisbane owned by celebrity chef, Ben O'Donohue. The ever busy and fast paced environment never strayed from being disorganised due to exceptional management skills, to which I learnt a lot from.
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Education
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2012 - 2017
The University of Queensland
Bachelor of Business Management/Bachelor of Arts, Marketing and Organisational Psychology -
2016 - 2016
Queen's University
Bachelor of Commerce (BCom), Marketing -
2007 - 2011
Mt St Michael's College
Completed Grade 12 OP System
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