Support Services Coordinator

• Mar 2016 - Present

Supervisor

• Apr 2005 - Jan 2015

• Manage hospital cashier -Maintain $10,000 safe and ensure adequate processing of payments and departmental deposits -Ensure proper authorization and processing of petty cash -Assist and resolve hospital and CPUP departments iPayment issues -Investigate payment problems and deposit issues• Management of clerical staff and patient representatives -Respond to and resolve patient and departmental questions and complaints -Oversee/approve departmental purchasing and invoice processing -Communicate with Utilization Management, Admissions and Patient Accounting regarding observation related case issues -Communicate with practice contacts regarding delinquent Employability Assessment forms, for PAMA -OnBase Scanning • Previously managed financial counselors, scheduled and non-scheduled insurance verifiers. Still continue to assist as needed• Assist with calls from hospital departments and practices regarding clearance of pending services• Prepare and provide self-pay estimates and discounted pricing• Review, investigate and update cases pending release for final billing and system • Regular use of Stockamp/Huron web application Ontrac,Trac/Quic, and Trac software application• Prepare weekly financial reports; Perform month end close procedures; prepare and submit all required reports• Employee Time Management, via e-Star • Developed various policies and procedures• Delegate work and provide training to new and existing staff, to improve department functionality• Provide performance reviews and communication to staff of strengths and areas of improvement needed• Provide system access, for insurance websites, for staff and other departments• Assist with inter-departmental system issues (system applications and hardware)• Lead for department in Epic APM system conversion (Validation meetings, testing)• Epic APM credentialed trainer for Hospital Registration, Procedural Scheduling and Business Office Review classes Show less

Financial Counselor

• Feb 1991 - Apr 2005

•Provided financial counseling uninsured and underinsured patients•Completed medical assistance applications •Completed patient registration•Performed insurance verification and precertification of emergency and scheduled admissions•Collected copays, deductibles, self-pay payments•Completed follow up on pending cases until resolution•Reviewed status of PA MA investigation and self-pay(uninsured) cases with financial counselors•Conducted training for all new employees•Lead for department in Stockamp/Huron system testing and conversion•Involved with SMS Patient Management and Patient Accounting testing, installation and training Show less

Biller / Receptionist

• Jan 1987 - Feb 1991

•Completed patient registration •Scheduled patient appointments •Performed insurance verification and precertification •Assisted physicians during exams •Maintained patient medical records •Submitted insurance claims and processed patient statements •Posted and reconciled insurance and patient payments. Researched and resolved incorrect payments, EOB rejections, and other issues with outstanding accounts •Review patient accounts, identify delinquent accounts and collect due amounts •Answer and resolve third party and patient billing inquires Show less

Receptionist / Biller

• Apr 1983 - Jan 1987

•Completed patient registration •Scheduled patient appointments •Assisted physicians during exams and treatment •Developed patient x-rays •Performed insurance verification and precertification •Submitted insurance claims and processed patient statements •Posted and reconciled insurance and patient payments. Researched and resolved incorrect payments, EOB rejections, and other issues with outstanding accounts •Review patient accounts, identify delinquent accounts and collect due amounts •Answer and resolve third party and patient billing inquires Show less