Associate Data Analyst

• May 2023 - Present

Customer Success Manager

• Jul 2022 - Present

Birdie is the leading home healthcare technology platform that aims to radically transform the lives of older adults. Its all-in-one solution supports millions of care visits every month, equipping care providers with the tools they need to deliver better quality care and improve efficiency across most day-to-day operations. Birdie is B-Corp certified and was recently named as a top two Home Health Tech provider globally in the cohort of top 150 Most Innovative Digital Health startups by CB… Show more Birdie is the leading home healthcare technology platform that aims to radically transform the lives of older adults. Its all-in-one solution supports millions of care visits every month, equipping care providers with the tools they need to deliver better quality care and improve efficiency across most day-to-day operations. Birdie is B-Corp certified and was recently named as a top two Home Health Tech provider globally in the cohort of top 150 Most Innovative Digital Health startups by CB Insight in 2021.

Founder & Yoga Instructor

• Oct 2020 - Present

My Self Care Edit is a range on-demand classes and experiences to help promote self-care and encourage everyone to take more Me Time. Great gifts for someone who might be struggling, but equally important acts of self love when you're feeling good to keep those positive vibes going. My Self Care Edit is a range on-demand classes and experiences to help promote self-care and encourage everyone to take more Me Time. Great gifts for someone who might be struggling, but equally important acts of self love when you're feeling good to keep those positive vibes going.

Client Success Manager

• Jun 2021 - Jul 2022

MOGA® is an globally recognised provider of Pre & Postnatal Yoga Teacher Training, with a program that has helped yoga teachers in 8 different countries become powerful pre and postnatal yoga teachers with on-going access to a community, support, and expert guidance. My role at MOGA® includes: - Content writing, social media management and scheduling - Updating program materials in the online courses - Encouraging and moderating online discussions in our communities -… Show more MOGA® is an globally recognised provider of Pre & Postnatal Yoga Teacher Training, with a program that has helped yoga teachers in 8 different countries become powerful pre and postnatal yoga teachers with on-going access to a community, support, and expert guidance. My role at MOGA® includes: - Content writing, social media management and scheduling - Updating program materials in the online courses - Encouraging and moderating online discussions in our communities - Project/task management in Asana - Email scheduling and communication - On-going support for students and yoga teacher trainees Show less MOGA® is an globally recognised provider of Pre & Postnatal Yoga Teacher Training, with a program that has helped yoga teachers in 8 different countries become powerful pre and postnatal yoga teachers with on-going access to a community, support, and expert guidance. My role at MOGA® includes: - Content writing, social media management and scheduling - Updating program materials in the online courses - Encouraging and moderating online discussions in our communities -… Show more MOGA® is an globally recognised provider of Pre & Postnatal Yoga Teacher Training, with a program that has helped yoga teachers in 8 different countries become powerful pre and postnatal yoga teachers with on-going access to a community, support, and expert guidance. My role at MOGA® includes: - Content writing, social media management and scheduling - Updating program materials in the online courses - Encouraging and moderating online discussions in our communities - Project/task management in Asana - Email scheduling and communication - On-going support for students and yoga teacher trainees Show less

Client Success Manager

• May 2018 - Oct 2020

Personal Goals. Achieved Together. hero was formed to have a positive impact on individuals, companies and communities by supporting all types of healthy behaviour. We create technology and services. We obsess about outcomes and results. We believe in helping individuals and companies focus on being the best version of themselves. Our Mission is to create healthy and happy communities, one unique human at a time. Our Values - Real, Heart, Achievement… Show more Personal Goals. Achieved Together. hero was formed to have a positive impact on individuals, companies and communities by supporting all types of healthy behaviour. We create technology and services. We obsess about outcomes and results. We believe in helping individuals and companies focus on being the best version of themselves. Our Mission is to create healthy and happy communities, one unique human at a time. Our Values - Real, Heart, Achievement, Playful, Relentless and Together. Show less Personal Goals. Achieved Together. hero was formed to have a positive impact on individuals, companies and communities by supporting all types of healthy behaviour. We create technology and services. We obsess about outcomes and results. We believe in helping individuals and companies focus on being the best version of themselves. Our Mission is to create healthy and happy communities, one unique human at a time. Our Values - Real, Heart, Achievement… Show more Personal Goals. Achieved Together. hero was formed to have a positive impact on individuals, companies and communities by supporting all types of healthy behaviour. We create technology and services. We obsess about outcomes and results. We believe in helping individuals and companies focus on being the best version of themselves. Our Mission is to create healthy and happy communities, one unique human at a time. Our Values - Real, Heart, Achievement, Playful, Relentless and Together. Show less

Client Success Manager

• May 2017 - May 2018

Swipii was voted the UK's Best Customer Loyalty, CRM & Personalisation Platform! I helped independent businesses across the UK to increase customer retention and revenue through the Swipii platform, designing tailored digital marketing campaigns and supporting merchants to get the best out of their business. My key responsibilities were: · Onboarding Merchants to the Swipii Community · Keeping in regular contact with merchants to build a great relationship and help them… Show more Swipii was voted the UK's Best Customer Loyalty, CRM & Personalisation Platform! I helped independent businesses across the UK to increase customer retention and revenue through the Swipii platform, designing tailored digital marketing campaigns and supporting merchants to get the best out of their business. My key responsibilities were: · Onboarding Merchants to the Swipii Community · Keeping in regular contact with merchants to build a great relationship and help them get the best out of Swipii’s services · Identifying and addressing merchant training and coaching needs · Creating simple, effective and fun rewards in collaboration with merchants · Managing direct marketing campaigns to different subscriber bases · Facilitating technical support to fix onsite issues · Preparing reports based on key metrics · Developing and implementing customer service policies and procedures Show less Swipii was voted the UK's Best Customer Loyalty, CRM & Personalisation Platform! I helped independent businesses across the UK to increase customer retention and revenue through the Swipii platform, designing tailored digital marketing campaigns and supporting merchants to get the best out of their business. My key responsibilities were: · Onboarding Merchants to the Swipii Community · Keeping in regular contact with merchants to build a great relationship and help them… Show more Swipii was voted the UK's Best Customer Loyalty, CRM & Personalisation Platform! I helped independent businesses across the UK to increase customer retention and revenue through the Swipii platform, designing tailored digital marketing campaigns and supporting merchants to get the best out of their business. My key responsibilities were: · Onboarding Merchants to the Swipii Community · Keeping in regular contact with merchants to build a great relationship and help them get the best out of Swipii’s services · Identifying and addressing merchant training and coaching needs · Creating simple, effective and fun rewards in collaboration with merchants · Managing direct marketing campaigns to different subscriber bases · Facilitating technical support to fix onsite issues · Preparing reports based on key metrics · Developing and implementing customer service policies and procedures Show less

Membership, Marketing and Events Manager

• Jan 2017 - Jul 2017

Membership: Building relationships with and between current and future members at Kingsford Business Club. Business Development (B2B): Conducting tours, sales meetings and upselling meetings using a consultative sales style. Marketing: Managing marketing activities for Kingsford Office and Kingsford Residence including Google AdWords, social media and print. Hospitality & Events: Regularly organising collaborative events to increase brand awareness. Membership: Building relationships with and between current and future members at Kingsford Business Club. Business Development (B2B): Conducting tours, sales meetings and upselling meetings using a consultative sales style. Marketing: Managing marketing activities for Kingsford Office and Kingsford Residence including Google AdWords, social media and print. Hospitality & Events: Regularly organising collaborative events to increase brand awareness.

Event Manager

• Feb 2016 - Jan 2017

My role at Ginger Snap included: Business Development: Directly secured Ginger Snap's position on the recommended caterers panel of 20 prestigious venues including Merchants' Hall in Edinburgh, Castle Menzies in Perthshire and numerous National Trust venues across the East of Scotland Event Management: Running a range of exclusive bespoke events including weddings, canapé parties, corporate and private dining experiences from start to finish HR, Staff Management &… Show more My role at Ginger Snap included: Business Development: Directly secured Ginger Snap's position on the recommended caterers panel of 20 prestigious venues including Merchants' Hall in Edinburgh, Castle Menzies in Perthshire and numerous National Trust venues across the East of Scotland Event Management: Running a range of exclusive bespoke events including weddings, canapé parties, corporate and private dining experiences from start to finish HR, Staff Management & Recruitment: Solely responsible for creating job specifications, advertising vacancies, recruiting and interviewing events staff and providing training to successful candidates. Planning daily rotas to meet the demands of a varied events calendar. Maintaining a high standard of on-going training and development for events staff, to guarantee a high level of service for our clients Marketing: I redesigned and relaunched a mobile-friendly version of the company website, launched the @GingerSnapEvents Instagram account and promoted the company through Facebook and Twitter channels

Events Intern

• Apr 2015 - Jan 2016

In 2015 I volunteered with Ginger Snap, a bespoke catering company which uses high quality ingredients to create innovative tailor-made menus for a range of clients. Responsibilities and achievements: - Assisted with preparation, set up and running of events, including weddings, corporate functions and product launches - Improved brand awareness through targeted keywords, SEO, social media platforms and regular blog posts - Updated website content including new menus, staff… Show more In 2015 I volunteered with Ginger Snap, a bespoke catering company which uses high quality ingredients to create innovative tailor-made menus for a range of clients. Responsibilities and achievements: - Assisted with preparation, set up and running of events, including weddings, corporate functions and product launches - Improved brand awareness through targeted keywords, SEO, social media platforms and regular blog posts - Updated website content including new menus, staff profiles, venues and testimonials - Created new marketing materials focussed on specific venues to increase sales

Blogger

• Jan 2015 - Mar 2016

Founder and blogger at 2thekitchen.com, a food blog where every recipe is specially designed for two people to create meals together using an easy to follow colour system. Founder and blogger at 2thekitchen.com, a food blog where every recipe is specially designed for two people to create meals together using an easy to follow colour system.

Saltire Scholar

• Apr 2014 - Apr 2015

The Saltire Foundation invests in Scotland’s human potential to find, fuel and spark the next generation of Scottish business leaders. Through the Saltire Scholarship Programme, I was selected to work on demanding and important projects for Lettingweb as an Operations Intern. I still regularly attend Saltire events and workshops, enabling me to improve my leadership skills. The Saltire Foundation invests in Scotland’s human potential to find, fuel and spark the next generation of Scottish business leaders. Through the Saltire Scholarship Programme, I was selected to work on demanding and important projects for Lettingweb as an Operations Intern. I still regularly attend Saltire events and workshops, enabling me to improve my leadership skills.

Counter Assistant

• Feb 2013 - Mar 2015

Family-run business S.Luca pride themselves and their staff in providing quality products and personal customer service on the ice cream and chocolatier counters. Family-run business S.Luca pride themselves and their staff in providing quality products and personal customer service on the ice cream and chocolatier counters.

HR & Operations Assistant

• Apr 2014 - Aug 2014

During my internship with Lettingweb, I worked on maintaining and improving the company's operations systems. In addition, I gained experience in: - HR working on onboarding and offboarding processes and interviewing new members of staff - Recruitment - Sales (in person and by phone) - Customer Service Support for our letting agent members - Events Management - Project Management and Administration for both small and large projects such as the first stage of the Lettingweb… Show more During my internship with Lettingweb, I worked on maintaining and improving the company's operations systems. In addition, I gained experience in: - HR working on onboarding and offboarding processes and interviewing new members of staff - Recruitment - Sales (in person and by phone) - Customer Service Support for our letting agent members - Events Management - Project Management and Administration for both small and large projects such as the first stage of the Lettingweb Share Offering As part of the intern group, I also had weekly challenges which included building and improving skills in public speaking, networking, personal finance, events planning, research and creative thinking. Show less During my internship with Lettingweb, I worked on maintaining and improving the company's operations systems. In addition, I gained experience in: - HR working on onboarding and offboarding processes and interviewing new members of staff - Recruitment - Sales (in person and by phone) - Customer Service Support for our letting agent members - Events Management - Project Management and Administration for both small and large projects such as the first stage of the Lettingweb… Show more During my internship with Lettingweb, I worked on maintaining and improving the company's operations systems. In addition, I gained experience in: - HR working on onboarding and offboarding processes and interviewing new members of staff - Recruitment - Sales (in person and by phone) - Customer Service Support for our letting agent members - Events Management - Project Management and Administration for both small and large projects such as the first stage of the Lettingweb Share Offering As part of the intern group, I also had weekly challenges which included building and improving skills in public speaking, networking, personal finance, events planning, research and creative thinking. Show less

Student Intern

• Sep 2012 - Mar 2014

SIE is a creative charity organisation which helps students to gain entrepreneurial and intrepreneurial skills, and offers support and funding for setting up student businesses in Scotland. SIE's aim is to unlock the potential of all students to drive Scotland’s future prosperity and create rewarding futures. I increase awareness of SIE in the student community at Edinburgh University in a number of different ways, including: - Networking events - Edinburgh Entrepreneurship… Show more SIE is a creative charity organisation which helps students to gain entrepreneurial and intrepreneurial skills, and offers support and funding for setting up student businesses in Scotland. SIE's aim is to unlock the potential of all students to drive Scotland’s future prosperity and create rewarding futures. I increase awareness of SIE in the student community at Edinburgh University in a number of different ways, including: - Networking events - Edinburgh Entrepreneurship Club - Organising student-focused events such as film screenings, entrepreneur speaker events and creative ideas workshops - Social media promotion, interaction and competitions As a result of the increase in awareness, competition entries and new businesses established at Edinburgh University during my time at SIE, I achieved the award of Intern Of The Year. Show less SIE is a creative charity organisation which helps students to gain entrepreneurial and intrepreneurial skills, and offers support and funding for setting up student businesses in Scotland. SIE's aim is to unlock the potential of all students to drive Scotland’s future prosperity and create rewarding futures. I increase awareness of SIE in the student community at Edinburgh University in a number of different ways, including: - Networking events - Edinburgh Entrepreneurship… Show more SIE is a creative charity organisation which helps students to gain entrepreneurial and intrepreneurial skills, and offers support and funding for setting up student businesses in Scotland. SIE's aim is to unlock the potential of all students to drive Scotland’s future prosperity and create rewarding futures. I increase awareness of SIE in the student community at Edinburgh University in a number of different ways, including: - Networking events - Edinburgh Entrepreneurship Club - Organising student-focused events such as film screenings, entrepreneur speaker events and creative ideas workshops - Social media promotion, interaction and competitions As a result of the increase in awareness, competition entries and new businesses established at Edinburgh University during my time at SIE, I achieved the award of Intern Of The Year. Show less

Front of House

• Mar 2012 - Sep 2012

Summer Placement

• Jun 2011 - Aug 2011

Sales, organising and updating window displays, researching new artists to exhibit and using social media for promotional purposes. Sales, organising and updating window displays, researching new artists to exhibit and using social media for promotional purposes.

Optical Consultant

• Mar 2010 - Jun 2011

As an Optical Consultant at Eagle Eye Health Ltd. (a franchise of Boots Opticians) I performed pre-screen eye tests on customers, organised appointments, wrote out patient paperwork and provided help at the customer service desk as well as on the shop floor. As an Optical Consultant at Eagle Eye Health Ltd. (a franchise of Boots Opticians) I performed pre-screen eye tests on customers, organised appointments, wrote out patient paperwork and provided help at the customer service desk as well as on the shop floor.