Global Head of Onboarding and Implementation

• Mar 2022 - Present

Director of Client Success for the Americas

• Mar 2019 - Mar 2022

Convertr is an API-first data routing and optimization platform. We are an unbiased tool used to filter, enhance, normalize, and automatically route accurate & actionable prospect data.We protect our customers against expensive, bloated databases overwhelmed by bad data and create opportunities for data-driven decisions that maximize results.

Customer Success Manager

• Nov 2017 - Mar 2019

Convertr is a ground-breaking Customer Acquisition Platform, enabling brands, agencies and publishers to improve their ROI results across marketing campaigns.Our Global SaaS technology is at the forefront of data acquisition and activation, with an impressive array of 3rd party data integrations and advanced ABM functionality.Powered by automated data validation, enrichment, and CRM routing, Convertr's platform allows you to measure and manage ROI simply and in real-time; increasing sales performance and reducing critical wastage of time and marketing spend. Show less

Technical Account Manager

• Oct 2016 - Nov 2017

Convertr is a ground-breaking Customer Acquisition Platform, enabling brands, agencies and publishers to improve their ROI results across marketing campaigns.Our Global SaaS technology is at the forefront of data acquisition and activation, with an impressive array of 3rd party data integrations and advanced ABM functionality.Powered by automated data validation, enrichment, and CRM routing, Convertr's platform allows you to measure and manage ROI simply and in real-time; increasing sales performance and reducing critical wastage of time and marketing spend. Show less

Technical Account Executive

• Jun 2015 - Oct 2016

Convertr is a ground-breaking Customer Acquisition Platform, enabling brands, agencies and publishers to improve their ROI results across marketing campaigns.Our Global SaaS technology is at the forefront of data acquisition and activation, with an impressive array of 3rd party data integrations and advanced ABM functionality.Powered by automated data validation, enrichment, and CRM routing, Convertr's platform allows you to measure and manage ROI simply and in real-time; increasing sales performance and reducing critical wastage of time and marketing spend. Show less

Customer Assistant

• May 2014 - Jan 2015

Being approachable, knowledgeable and helpful are the most important traits of being a customer assistant at Marks and Spencer. Multi-tasking, taking the initiative at the same time as getting my tasks done to the highest standards are all part of this role. Skills I developed through this role: - Communication - Working under pressure - Confidence - Leadership - Being proactive Being approachable, knowledgeable and helpful are the most important traits of being a customer assistant at Marks and Spencer. Multi-tasking, taking the initiative at the same time as getting my tasks done to the highest standards are all part of this role. Skills I developed through this role: - Communication - Working under pressure - Confidence - Leadership - Being proactive

Barista

• Aug 2013 - May 2014

As a Barista at Starbucks I was the face of the company. Interacting with customers, hand crafting each and every beverage, delivering world class customer service and making connections with every customer. The fast paced, intense environment ensured that working with other partners was a must, promoting the importance of teamwork to create a successful outcome. Skills that I have developed during this postion: - Communication - Teamwork - Organisation - Problem Solving - Beverage Creation - Working under pressure - Confidence Show less

Intern Engineer

• Jul 2012 - Jul 2013

During this placement year I worked on numerous projects with a wide variety of people internal and external to the company. The projects I worked on involved: 1) Working with the Hardware team on developing current products further 2) Hardware testing. Testing new and upcoming products to develop them before release. 3) Software testing. Working with the Software team to ensure software is compatible with new devices. During this placement year I worked on numerous projects with a wide variety of people internal and external to the company. The projects I worked on involved: 1) Working with the Hardware team on developing current products further 2) Hardware testing. Testing new and upcoming products to develop them before release. 3) Software testing. Working with the Software team to ensure software is compatible with new devices.

Mentor

• Sep 2011 - Sep 2012

As a mentor I work with 13-16 year old school students in local schools, on a one to one basis. I act as a professional friend, a role model and a real life example of someone who is studying at University. I am responsible for supporting the students by helping them find solutions to their coursework problems, improving time management, organisation and revision skills. As a mentor I work with 13-16 year old school students in local schools, on a one to one basis. I act as a professional friend, a role model and a real life example of someone who is studying at University. I am responsible for supporting the students by helping them find solutions to their coursework problems, improving time management, organisation and revision skills.

Waitress

• Sep 2010 - Jul 2012

As a waitress at Cheltenham Racecourse I was responsible for the smooth running of a box on the fourth level. I interacted with clients throughout the day making sure that the box was maintained to a high standard. I was responsible for the time of food arrival, serving drinks and also maintainning a clean box. As a waitress at Cheltenham Racecourse I was responsible for the smooth running of a box on the fourth level. I interacted with clients throughout the day making sure that the box was maintained to a high standard. I was responsible for the time of food arrival, serving drinks and also maintainning a clean box.

Lifeguard

• Jun 2011 - Sep 2011

As a lifeguard in an outdoor pool I had a high level of responsibility as I enforced safety rules, ensured that swimmers were not acting irresponsibly, maintained a safe and clean changing environment and ensured that any additional weather permitting requirements were met, for example on a particularly sunny day, I would ensure all pool users understood the extra safety precautions to take. Another position of responsibility I held was to undertake and monitor regular pool tests, this meant I tested the pool water and added or reduced any changes to the chemicals added to the pool if and when needed. I gained and developed essential skills such as communication and team working, as well as developing the ability to succeed in high-pressured situations. Show less

Lifeguard

• Jun 2008 - Sep 2010

As an indoor pool the Knox Johnston sports centre provided me with the opportunity to provide me with my first job as a Lifeguard. As a lifeguard I had a high level of responsibility and was required to stay alert at all times, responsibilities included, maintaining pool safety and keeping poolside clean, dry and hazard free. I gained valuable experience of communicating with a range of people and developed my skills to work as a team in difficult situations. I also worked as a receptionist whilst not on poolside which provided me with other responsibilities including money handling, customer communication and certain administration duties including memberships. Show less