Experience

DCI Digital Career Institute

• Germany
• Professional Training and Coaching
• 300 - 400 Employee

• Student

  • Dec 2021 - Present



East European Film Bulletin

• Film Critic

  • Sep 2017 - Present

• Communications Assistant

  • Sep 2017 - Dec 2020



SYKES Germany

• Germany
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Team Leader Manager & Quality Analyst (French & English)

  • Dec 2020 - Jul 2021

  Leading and coaching my team to success, liaising between our agents, other sites and upper-management, maintaining and improving quality, on-boarding new members, being the point of contact for our client and relentlessly resolving day-to-day problems in order to keep the community running smoothly.

• Community Service Specialist (French & English)

  • Jan 2020 - Dec 2020

  Providing top-notch customer service that is simple and effective, I support and reassure customers through quality market knowledge, precise payment handling and taking on as much case ownership as possible in order to ensure positive conclusions.



Alice Heneghan

• Freelance Translator and Transcriber

  • Jan 2018 - Dec 2020

  Transcription French and EnglishTranslation from French to English Transcription French and EnglishTranslation from French to English



mk2

• France
• Movies, Videos, and Sound
• 100 - 200 Employee

• Responsable

  • Apr 2018 - May 2019

  As a team manager for a historic Parisian cinema in the heart of the Gambetta neighbourhood, I was responsible for the smooth running of our ticket sales, entries and multiple daily screenings. I managed money on-site, transmitted sales data to the head office and thrived off the contact I had with my team and our customers.

• Agent d'acceuil Mk2

  • May 2017 - Apr 2018



Babylangues France

• France
• Individual and Family Services
• 1 - 100 Employee

• English Language Instructor

  • 2016 - Jul 2018

  Time management, flexibility and readiness to embrace the responsibility of caring for children are the qualities that enabled me to teach young language learners from ages 4 - 14. Playfulness and creativity enabled me to make it fun. I believe that this positive attitude to teaching maximised the children’s openness to learning and practising a new language outside of their more rigid academic structures. Time management, flexibility and readiness to embrace the responsibility of caring for children are the qualities that enabled me to teach young language learners from ages 4 - 14. Playfulness and creativity enabled me to make it fun. I believe that this positive attitude to teaching maximised the children’s openness to learning and practising a new language outside of their more rigid academic structures.



Ville de Paris

• France
• Government Administration
• 700 & Above Employee

• English Language Assistant

  • Oct 2016 - May 2017

  Passionate about languages and education, teaching English in a French secondary school taught me how to collaborate with more experienced colleagues in order to create and deliver content that would not only bolster but expand our students' learning experience. I helped individuals address their weaknesses and capitalise on their strengths so they could move past their inhibitions and get the conversation flowing. Passionate about languages and education, teaching English in a French secondary school taught me how to collaborate with more experienced colleagues in order to create and deliver content that would not only bolster but expand our students' learning experience. I helped individuals address their weaknesses and capitalise on their strengths so they could move past their inhibitions and get the conversation flowing.



AuPairWorld

• Germany
• Individual and Family Services
• 700 & Above Employee

• Au Pair (Amsterdam & Paris)

  • Dec 2015 - Sep 2016

  My responsibilities as an au pair ranged from picking up and dropping off the kids, to playing games, going to the park, cooking and keeping a tidy house. The unpredictable nature of children necessitated strong time-management, leadership and problem solving attitude. Building fruitful relationships required positivity and open mind. I learned a lot through living and working alongside different and the experience transformed my ability to communicate. My responsibilities as an au pair ranged from picking up and dropping off the kids, to playing games, going to the park, cooking and keeping a tidy house. The unpredictable nature of children necessitated strong time-management, leadership and problem solving attitude. Building fruitful relationships required positivity and open mind. I learned a lot through living and working alongside different and the experience transformed my ability to communicate.



Dunelm Medical Practice

• United Kingdom
• 1 - 100 Employee

• Medical Receptionist

  • Jun 2015 - Dec 2015

  Working as a medical receptionist, attention to detail was the key to assuring quality care and the steady flow of information between patients, secretaries, doctors and external medical professionals. As the central point of contact, tactful communication and efficient administrative work were essential in keeping our patients healthy and happy. Working as a medical receptionist, attention to detail was the key to assuring quality care and the steady flow of information between patients, secretaries, doctors and external medical professionals. As the central point of contact, tactful communication and efficient administrative work were essential in keeping our patients healthy and happy.



University of Essex Students' Union

• United Kingdom
• Non-profit Organizations
• 100 - 200 Employee

• Waitress

  • 2011 - 2015

  My time as a waitress for my Student's Union restaurant meant keeping our hungry and thirsty academics satisfied. It was a very interactive job and I really enjoyed the high-energy bustle and team effort in keeping our establishment clean and our service running smoothly. This required meticulous organisation, strong communication and a calm attitude under pressure, skills I believe to be useful in any environment. My time as a waitress for my Student's Union restaurant meant keeping our hungry and thirsty academics satisfied. It was a very interactive job and I really enjoyed the high-energy bustle and team effort in keeping our establishment clean and our service running smoothly. This required meticulous organisation, strong communication and a calm attitude under pressure, skills I believe to be useful in any environment.



Corepeople Recruitment

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Administrative Assistant

  • Jun 2014 - Aug 2014

  As an Administrative Assistant for Corepeople Recruitment Agency, it was imperative that I was able to adapt and perform as quickly as possible when assigned to a new post. This I ensured with a positive and proactive attitude and a knowledge of Microsoft Pack Office. As a member of their agency, I worked for Kier Construction, the Fire Service Headquarters and the National Health Service developing my interpersonal skills and gaining experience with different in-house softwares. As an Administrative Assistant for Corepeople Recruitment Agency, it was imperative that I was able to adapt and perform as quickly as possible when assigned to a new post. This I ensured with a positive and proactive attitude and a knowledge of Microsoft Pack Office. As a member of their agency, I worked for Kier Construction, the Fire Service Headquarters and the National Health Service developing my interpersonal skills and gaining experience with different in-house softwares.



I-Forum

• Journalist, Editor

  • Sep 2013 - Jul 2014

  As a journalist for the international newspaper of Charles University, Prague, I was charged with researching, writing and editing several articles as well as proofreading those of non-native English speakers. It was a fascinating privilege which nourished my natural curiosity. As a journalist for the international newspaper of Charles University, Prague, I was charged with researching, writing and editing several articles as well as proofreading those of non-native English speakers. It was a fascinating privilege which nourished my natural curiosity.



University of Essex History Department

• Research Assistant

  • Jun 2012 - Sep 2012

  For the research project of Professor Edward Higgs, I helped with the conversion of census data into code and its input into one single Excel database. For the research project of Professor Edward Higgs, I helped with the conversion of census data into code and its input into one single Excel database.



CARCANET PRESS LIMITED

• United Kingdom
• Book and Periodical Publishing
• 1 - 100 Employee

• Intern

  • Jul 2011 - Jul 2011

  Due to my interest in literature I secured an internship in publishing where I contributed to the Carcanet Press blog, provided communications support and performed basic administrative tasks. Due to my interest in literature I secured an internship in publishing where I contributed to the Carcanet Press blog, provided communications support and performed basic administrative tasks.



Waterstones

• United Kingdom
• Retail
• 700 & Above Employee

• Bookseller

  • Feb 2010 - Jun 2010

  With a passion for literature and a taste for commerce, I worked as a bookseller during the summer of 2010. Knowledge of the product and great interpersonal skills allowed me to connect with customers and help them with any needs they may have had. With a passion for literature and a taste for commerce, I worked as a bookseller during the summer of 2010. Knowledge of the product and great interpersonal skills allowed me to connect with customers and help them with any needs they may have had.