Experience

Spherotech, Inc

• Biotechnology Research
• 1 - 100 Employee

• Senior Customer Service Representative

  • Jan 2016 - Present

  Records payments to customers' accounts Assists customers effectively by solving customer disputes. Enters finalized cash receipts. Obtains and mails invoice copies for customers, as requested Update price lists. Responds promptly to customer needs. Obtains and maintains vendor Form W-9, address, and banking information. Maintain Accounting department file.

• Accounting Specialist & Administrative Assistant

  • Dec 2014 - Present

  Paying vendors by monitoring discount opportunities Scheduling and preparing checks Review and verify invoices and check requests Sort and match invoices to purchase orders Monitor accounts to ensure payments are up to date Research and resolve invoice discrepancies and issues Maintain vendor files Prepare and process weekly payments. Identifies payment discrepancies on invoices and initiates dispute resolution process Complete new vendor forms and work with… Show more Paying vendors by monitoring discount opportunities Scheduling and preparing checks Review and verify invoices and check requests Sort and match invoices to purchase orders Monitor accounts to ensure payments are up to date Research and resolve invoice discrepancies and issues Maintain vendor files Prepare and process weekly payments. Identifies payment discrepancies on invoices and initiates dispute resolution process Complete new vendor forms and work with Purchasing to set up new account Prepares daily accounts payable balancing report Processes incoming payments (credit cards)

• Customer Service Representative

  • Jan 2014 - Present

  Effectively managed incoming emails and calls. Identify customers’ needs to achieve satisfaction. Handles complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Strong phone contact handling skills and active listening Ability to multi-task, prioritize, and manage time… Show more Effectively managed incoming emails and calls. Identify customers’ needs to achieve satisfaction. Handles complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Strong phone contact handling skills and active listening Ability to multi-task, prioritize, and manage time effectively Communicate with production staff to maintain tabs on client's products and delivery dates. Maintain a positive workplace attitude.

• Shipping Clerk

  • Oct 2013 - Present

  Receives, verifies and checks in all inbound shipments or deliveries. Prepares products and goods for shipment. Create purchase orders from daily sales orders Prepares associated paperwork including shipping labels, packing list and invoices. Handles the packing and shipping of all outbound packages and materials. Processes shipment labels via FedEx Log incoming and outgoing shipments Coordinate freight with customers and freight forwarders. Pick, pack, and process both… Show more Receives, verifies and checks in all inbound shipments or deliveries. Prepares products and goods for shipment. Create purchase orders from daily sales orders Prepares associated paperwork including shipping labels, packing list and invoices. Handles the packing and shipping of all outbound packages and materials. Processes shipment labels via FedEx Log incoming and outgoing shipments Coordinate freight with customers and freight forwarders. Pick, pack, and process both domestic and international shipping orders Assure all requested product information and customer ship information is processed correctly



Macy's

• 1 - 100 Employee

• Supervisor

  • 2008 - 2010

  Provided outstanding customer service, meeting hourly sales and Star Rewards goals on a personal and departmental basis, and demonstrating superior product knowledge to customers. Create a shopping experience that will make the customer feel welcome and comfortable. Driving sales and profit through customer service, accurate pricing and signing, and ensuring proper sales floor merchandising as well as accurate merchandise movement throughout the building. Provided outstanding customer service, meeting hourly sales and Star Rewards goals on a personal and departmental basis, and demonstrating superior product knowledge to customers. Create a shopping experience that will make the customer feel welcome and comfortable. Driving sales and profit through customer service, accurate pricing and signing, and ensuring proper sales floor merchandising as well as accurate merchandise movement throughout the building.



DePaul University Office of Advancement

• Part-time Admin assistant

  • 2008 - 2008

  Assists College leadership on various projects Assists Associate, Assistant Dean, Program Chairs on various projects. Serves as staff point person for 18th floor of Daley and for Lincoln Park Campus offices. Oversee general communication email account and direct emails accordingly Assists College leadership on various projects Assists Associate, Assistant Dean, Program Chairs on various projects. Serves as staff point person for 18th floor of Daley and for Lincoln Park Campus offices. Oversee general communication email account and direct emails accordingly