PUBLIC SECTOR AND GOVERNMENT SERVICES ASSOCIATE

• Aug 2021 - Present

SALES-ASSISTANT & COVID-19 LEAD WORKER REPRESENTATIVE

• Sep 2019 - Nov 2020

* Working as part of a busy team within this fast-paced environment. * Undertook the responsibilities of a Covid-19 Lead Worker Representative – attended all four online courses with my store manager, bringing learning to the team.* Keeping my team up to date with any new updates on Covid-19 and making sure everyone follows government regulations regarding Covid-19 as well as following company advice.* Assist consumers on a daily basis to find the products they are searching for or suggest alternatives.* Aided in the stocktake – the predicted missing units for May 2020 were 100,200 units. The educated guess came from damages and theft that were being accounted for during the year. The results of the stocktake came to 100,410 missing units.* Coordinated fundraisers for Make a Wish and work events from dress as you like day to bake sales to Secret Santa. Show less

DUTY MANAGER

• Sep 2018 - Aug 2019

* Merchandising stock within the store at least once a week – implemented various ideas for decorating the lift and the outside windows during seasonal times.* Balanced 7 cash drawers every morning or night at a 100% accuracy when in-store – sent an email if there were cash discrepancies to let the head office know in advance and double-checked the z-reports to ensure accuracy.* Helped train new recruits – Trained new employees on everyday tasks and did refresher courses with all the staff on health and safety measures, fire and bomb escape plans, identifying underage customers and general wellbeing in the store.* Managed up to 20 employees.* Adapted the roster to any unforeseen changes – absent employees due to sickness, delayed deliveries or unnatural causes like storm Dennis had a great impact on employees, deliveries and consumers.* Voted employee of the month after stepping down from the role of a duty manager – for being an exceptional worker, punctual and high customer service skills. Show less

Retail Sales Assistant

• Sep 2017 - Aug 2018