Experience

Extreme Exhibitions Limited

• United Kingdom
• Events Services
• 1 - 100 Employee

• Project Manager

  • Jun 2023 - Present

  Oversee the planning, executing, monitoring, and closing out of exhibition stand projects Main duties are to manage the whole exhibition stand project from the kick off meeting through to delivery on site, including: - Liaise with suppliers and organizers through the assigned projects and meet the client on exhibitions to hand over the finished project. - Coordinate all aspects of the stand design, contractors, and graphics. - Provide input for the development of budgets, negotiate costs, and submit purchase orders to external partners and contract service providers. - Complete risk assessments, method statements and other forms required by the show organizers for the stand construction and use. - Submit the stand plans to the organizers for building approval. - Check electrical, Internet and rigging plans and requirements and make sure they satisfy the project requirements. - Ensure the whole building up runs smoothly, being there to fix any problem with the stand and making sure the achievement of the expected standards Show less



OVO

• United Kingdom
• Utilities
• 700 & Above Employee

• Zero Carbon Living Advisor

  • Mar 2023 - Jun 2023

  Duties and Responsibilities: - A member of the Account Management team - Meets demanding criteria for first-call resolution and superior customer satisfaction - Educates clients on the company’s Plan Zero - Prepares, attends and contributes to meetings - Provides excellent customer service in challenging situations and under pressure Accomplishments: - Improved customer satisfaction, according to Trustpilot and online surveys - Received a 5-star rating in just 2 weeks - Booked 5+ Smart Meters in a single week - Identified many customers with the right to be added to the Priority Service Register Show less



Alice Ghidelli

• Uk and Europe

• Exhibition Services Specialist

  • Mar 2022 - Feb 2023

  Duties and Responsibilities: - Ensured that all projects were finished on time and to the highest standard, delivered dependable help and maintained exceptional customer satisfaction - Assisted key clients, understood and managed the end-to-end exhibition requirements - Oversaw Project Coordinators and administration which ensured excellent exhibitor management and stand delivery - Cultivated long-lasting strategic partnerships with major clients, closely collaborated on the exhibition plans and made any necessary modifications to the stand design or display/building timeline - Submitted the stand plans to the organiser for approval and filled in the relevant forms required by the organisers - Completed risk assessments required by the Show Organiser for the stand construction and use Accomplishments: - Achieved a client retention rate of 90% over a 1-year period and received an excellent client satisfaction score of 99.8% - Developed WordPress, SEO, social media and MailChimp skills which implemented the marketing strategy and increased the company's visibility on the market - Managed and completed stand projects on time and within budget, resulting in a 15% increase in customer satisfaction Show less



DLA EXHIBITION SERVICES LTD

• United Kingdom
• Business Supplies & Equipment

• Key Account Manager - fairs and exhibitions field

  • Oct 2012 - Jul 2021

  Duties and Responsibilities: - Managed 50+ corporate client accounts - Collaborated with contractors, suppliers, designers and technicians and completed projects on schedule and at the highest standard possible - Developed Autocad, Adobe Photoshop and Adobe Illustrator skills and managed essential files for projects - Built strong relationships with customers, understood business needs and provided solutions - Checked and edited graphic files with Adobe software - Analysed sales data and customer feedback which identified trends and opportunities for improvement - Coordinated with internal teams such as sales, marketing and product development and ensured that key accounts received the best possible service - Offers risk valuations, method statements and completes the necessary paperwork on behalf of clients for the exhibition centre - Worked exclusively with clients on custom stands Accomplishments: - Maintained a client satisfaction score of 98% - Successfully closed in excess of 100 client contracts globally - Motivated the CEO to join Neventum Site to which the number of customers increased by about 8% in just 3 months Show less



Dispensa Culina Logistics

• Mairano, Lombardia, Italia

• Receptions front desk

  • Nov 2005 - Dec 2006

  Logistics and transportation of beverages and food. - Answering telephone calls and scheduling appointments. - Documents archiving - Data entry for transport documents and returns Logistics and transportation of beverages and food. - Answering telephone calls and scheduling appointments. - Documents archiving - Data entry for transport documents and returns