Quality Technician

• Oct 2020 - Present

Quality Control Inspector

• Mar 2017 - Sep 2021

Duties: Conduct and document inspections of raw materials, in-process materials, and finished products to meet customer specifications, verifying production test equipment is performing within accepted parameters, Performs recording, filing duties, HFI, and related duties as required, performs troubleshooting and preventive maintenance on inspection equipment as required, complies with requirements of ISO 9001-2008 as it applies to the function of the position, performs sorting and inspection of materials or product as required. Show less

Quality Control Inspector

• Jul 2019 - Mar 2020

Duties: Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Review or make changes to customer accounts. Record and organize product issues, determining what actions to take to correct inventory and system issues. Utilizing Quantum system to maintain both domestic and international customer accounts. Coordinating both customer’s SAP and local logistic account. Assisting customer with inventory, shipment or vendor issues. Verifying FAA, shipment, vendor and customer documents and aircraft parts. Show less

Customer Service Representative

• Mar 2016 - Feb 2017

Duties: Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Review or make changes to customer accounts. Record and organize product issues, determining what actions to take to correct inventory and system issues. Verifying inbound customer returns and vendor repairs to maintain the highest level of quality. Reviewing and resolving customer concerns and complaints. Utilizing SAP system to maintain both domestic and international customer accounts. Coordinating both customer’s SAP and local logistic account. Assisting customer with inventory, shipment or vendor issues. Verifying FAA, shipment, vendor and customer documents and aircraft parts. Show less

Quality Inspector

• Apr 2015 - Jan 2016

Duties: Vehicle inspection and verification. Check and audit vehicle specs are in target range. Investigating parts defects and using root cause analysis to generate reports on all defects and errors. Use preventing measures to help improve customer satisfaction and continuous improvement within the company. Assure customer safety and satisfaction on all vehicle products. Communicate and execute safety procedures and policies. Duties: Vehicle inspection and verification. Check and audit vehicle specs are in target range. Investigating parts defects and using root cause analysis to generate reports on all defects and errors. Use preventing measures to help improve customer satisfaction and continuous improvement within the company. Assure customer safety and satisfaction on all vehicle products. Communicate and execute safety procedures and policies.

Converting Technician

• Nov 2012 - Mar 2015

Duties: Supervising team on daily responsibilities, keeping team motivated and making sure production line runs above or at budget, conducting hourly and random quality audits, operating and troubleshooting machines. Provided coaching, mentoring, and training to other team members to ensure the development of other team members. Worked with heavy equipment and manufacturing machinery to create and maintain a high-quality product for the customer. Ensured all safety rules and safe work procedures were followed by myself and by others working in and around the machinery. Followed all safety procedures such as Lockout/Tagout, Confined Space, PPE, etc. Provided support as needed to correct quality deficiencies, i.e. product or packaging defects. Ensured all work performed meets quality standards. Show less