Experience

Custom Fundraising Solutions

• United States
• Fundraising
• 1 - 100 Employee

• Logistics Manager

  • Jan 2014 - Present

  • Provide training and implementation of fundraising policies and procedures to staff and programs as appropriate • Oversee coordination of email marketing to funders and potential funders through communication and online marketing tools • Develop and implement standard operating procedures for use of the fundraising database, across activities related to prospect management, cultivation, solicitation, and stewardship • Work closely with staff to ensure there are standard operating procedures for our fundraising events • Payroll, New hire training, monthly and quarterly reviews • Customer service. Handle warranty claims • Administrative Assistant Show less



Collection Technology, Inc.

• United States
• Financial Services
• 100 - 200 Employee

• Counselor Borrow

  • Jan 2012 - Nov 2014

  • Provide payment options to customers who have defaulted on student loans • Locating borrowers via skip tracing efforts utilizing extensive internet research • Heavy outbound calling • Recovering non-performing student loans utilizing strategic collection efforts • Negotiate payment solutions to customers based on income and financial status • Process settlements • Managed a team of 8-10 associates, led by example, help motivate and produce results • Provide payment options to customers who have defaulted on student loans • Locating borrowers via skip tracing efforts utilizing extensive internet research • Heavy outbound calling • Recovering non-performing student loans utilizing strategic collection efforts • Negotiate payment solutions to customers based on income and financial status • Process settlements • Managed a team of 8-10 associates, led by example, help motivate and produce results



American Red Cross

• United States
• Non-profit Organizations
• 700 & Above Employee

• Lewis & Clark Regional Manager

  • Feb 2011 - Sep 2012

  • Plan, develop and provide effective marketing and project planning strategies to recruit, cultivate, retain and manage blood drive sponsors and events • Develop potential Sponsor leads and influence their commitment of resources in sponsoring blood donation events • Managed a team of 15-23 associates. Monitor outbound and incoming calls • Coach and provide feedback in a timely manner • One on one monthly development sessions • Plan, develop and provide effective marketing and project planning strategies to recruit, cultivate, retain and manage blood drive sponsors and events • Develop potential Sponsor leads and influence their commitment of resources in sponsoring blood donation events • Managed a team of 15-23 associates. Monitor outbound and incoming calls • Coach and provide feedback in a timely manner • One on one monthly development sessions



Citi

• Mexico
• IT Services and IT Consulting
• 100 - 200 Employee

• AVP, Unit Manager, Consumer Credit Card Collection

  • Mar 2003 - Sep 2011

  • Supervise staff to perform tasks effectively to achieve business goals • Plan, control, strategize and analyze forecasts • Administer human resources related functions such as interviewing, hiring, corrective action, salary actions, promotions etc. • Execute all feedback, training, incentives to maximize customer service and reduce net credit loss • Motivate team to achieve optimum results in productivity, quality and performance. • Provide leadership and guidance to approximately 20+ staff members to accomplish overall objectives by implementing/utilizing performance measures to provide feedback, managing against performance standards, understanding policy/regulations, and communicating with customers daily at a supervisory level Show less



Sears Holdings Corporation

• Department Manager

  • Feb 1997 - Mar 2002

  • Monitor and proactively address outliers in customer satisfaction, sales, profit margin, operation process, and compliance against plan or established standards including unit integrity and seasonal merchandising • Lead and monitor store level margin drivers, e.g., solution selling, accessory attachment rate, inactive inventory, price change execution • Hire, supervise and train team members to achieve Sears sales, service and presentation goals • Provide Store Manager with fact based, real time feedback on the product life cycle including assortment, pricing, inventory flow, marketing support, transition/exit strategies, etc. in order to highlight opportunities for clients. Consistently provide a sense of urgency to maintain standards while obtaining associate buy-in Show less