Experience

Universal Tax Services

• United States
• Financial Services
• 1 - 100 Employee

• Account Manager

  • Feb 2019 - Present

  Universal Tax Services is a tax consulting firm specializing in Federal and State tax incentives program. • Managed 50+ accounts and was responsible to maintain a good relationship with clients to continue provide outstanding services. • Analyzed each client's income tax returns and determined if the tax returns need to be amended for a tax refund and/or tax credits. • Resolved issues daily with Franchise Tax Board (FTB) and Internal Revenue Service (IRS) regarding clients' accounts. • Coordinated and communicated with clients and their CPA in collecting income tax retruns, W2 copies, and other needed documents. • Created and presented Net Present Value and Profit & Loss Table to clients about their future savings from a Cost Segregation Study daily. Show less



Biola Indonesian Student Association

• La Mirada

• Secretary

  • Aug 2017 - Present

  • Organizing events to gather Indonesian students in Biola University • Communicating and working with vendors as well as partners to provide a better community for Indonesian students • Organizing events to gather Indonesian students in Biola University • Communicating and working with vendors as well as partners to provide a better community for Indonesian students



New Life Baptist Church

• Baldwin Park, CA

• Social Media Marketing Manager

  • Mar 2016 - Present

  • Attracted more than 20% new followers in Social Media accounts • Examined different ways to communicate to fellow youth in the church • Summarized church activities and share it to the church congregation in order to attract more youth to join church activities • Attracted more than 20% new followers in Social Media accounts • Examined different ways to communicate to fellow youth in the church • Summarized church activities and share it to the church congregation in order to attract more youth to join church activities



PT. Anugerah Duta Kuliner

• Medan Area, North Sumatera, Indonesia

• Accounting Assistant

  • Jun 2016 - Aug 2016

  • Helping to analyze ways to reduce the possibility of accounting mistakes through research and in-site inspection • Ensuring the credibility of the bookkeeping to lessen possible mistakes by rematching the entries several times • Manage all documentation and report generation for accounting staff • Provided clerical support to accounting staff • Helping to analyze ways to reduce the possibility of accounting mistakes through research and in-site inspection • Ensuring the credibility of the bookkeeping to lessen possible mistakes by rematching the entries several times • Manage all documentation and report generation for accounting staff • Provided clerical support to accounting staff



Sumber Mas

• Medan Area, North Sumatera, Indonesia

• Customer Service Assistant

  • Jun 2014 - Aug 2014

  • Identified opportunities for improvement in customer relations and recommended strategies to enhance customer service • Updated the customer’s database with the latest information • Called and remind customers on their service date, which then increase the turnout rate by 25% • Consistently improve service quality and increase sales by developing strong knowledge of company’s products and services • Identified opportunities for improvement in customer relations and recommended strategies to enhance customer service • Updated the customer’s database with the latest information • Called and remind customers on their service date, which then increase the turnout rate by 25% • Consistently improve service quality and increase sales by developing strong knowledge of company’s products and services