Store Manager

• Dec 2020 - Present

Project Manager

• Jan 2018 - Jan 2020

My job was to develop customer experience and data analysis IT programs for both modern and general trade. My main duties were:- Managing projects from scratch to completion- Monitoring project progress, identified risks and took corrective action as needed- Coordinating cross-functional teams to resolve project issues and mitigate risks- Reporting regularly to managers on project budget, progress and technical problems- Preparing and submitting project invoices for review and approvalAs me and my team created new applications from scratch, I had to acquire solid IT skills in Excel, SAP ERP and Salesforce Show less

Instore Account

• Jan 2017 - Jan 2018

As an in-store account in modern trade I had a panel of approximately 80 stores and I was responsible of negotiating activities in-store, visibility of the brand, shelf space and long term agreements.Skills required:- Relationship-building: developing strong relationships with customers in order to increase sales- Organizational skills: scheduling my own working day, appointments and business activities- Negotiation skills: implementing in-store activities and building brand awareness and visibility- Reporting: Prepare sales reports and analysis to negotiate long term plans with customers regarding prices, activations and expositions (with trade marketing support). Show less

Contract & Conditions Management (Off Trade)

• Jun 2016 - Dec 2016

Monitoring prices and conditions (off invoice discounts, promotional invoices, logistic discounts) applied by Key Account Managers to verify that are compliant and aligned with company’s directions.Worked in close contact with finance and credit teams in order to have approval to unblock orders

Customer Service Representative

• Aug 2015 - May 2016

- Representative for the Sales Force, domestic market - Receiving and processing customer orders (sales): order to cash On Trade - Price management in full compliance with sales agreements - Dispute resolution and litigation support - Client data management Continue and constant interface with the other offices connected to the active cycle like credit, logistics, customer marketing and Sales&OperationPlanning - Representative for the Sales Force, domestic market - Receiving and processing customer orders (sales): order to cash On Trade - Price management in full compliance with sales agreements - Dispute resolution and litigation support - Client data management Continue and constant interface with the other offices connected to the active cycle like credit, logistics, customer marketing and Sales&OperationPlanning

Digital Marketing Manager Assistant

• Jun 2013 - Dec 2013

Executive on projects directed by Marketing Manager. Responsible for: compiling and distributing financial and statistical information such as budget spreadsheets. Executive on projects directed by Marketing Manager. Responsible for: compiling and distributing financial and statistical information such as budget spreadsheets.