Experience

Campbelltown City Council

• Australia
• Government Administration
• 200 - 300 Employee

• Information Management Officer

  • Sep 2020 - Present

  - Operational records and information management services; document classification, managing information assets, taxonomy of file & folder structures and archiving/secure destruction of documents- Maintain information best practices aligned to NSW State Records Act and Council's governance frameworks- Provide end user support and service request fulfilment- Work as part of a project team to deliver on continual service improvement initiatives

• Information Management Officer

  • Aug 2020 - Sep 2020

• Customer Service Leisure Officer

  • Jan 2020 - Sep 2020

  - Frontline customer service and inbound call handling- Administration of Learn to Swim classes, wait lists, and missed class make ups- Management of existing memberships and new member sign-ups- Operation of Point-of-Sale system and cash handling with 100% transaction accuracy



Aquamonix

• Australia
• Environmental Services
• 1 - 100 Employee

• sales / operation assistant

  • Feb 2018 - Feb 2019

  - Management of multi-channel customer queries & correspondence - Generation of quotes, invoices and maintenance of customer records in CRM - Factory roster scheduling to ensure optimal workforce coverage - Logistics coordination across internal workers and 3rd party providers such as Australia Post, TNT & StarTrack Couriers - Events management at trade shows - Ad hoc duties – Chief Fire Warden, First Aid Officer & Acting WHS Officer - Management of multi-channel customer queries & correspondence - Generation of quotes, invoices and maintenance of customer records in CRM - Factory roster scheduling to ensure optimal workforce coverage - Logistics coordination across internal workers and 3rd party providers such as Australia Post, TNT & StarTrack Couriers - Events management at trade shows - Ad hoc duties – Chief Fire Warden, First Aid Officer & Acting WHS Officer



SJB

• Australia
• Architecture and Planning
• 100 - 200 Employee

• Receptionist

  • Aug 2017 - Feb 2018

  - Front of house reception duties and managing customer queries/correspondence - Assist with events management - Ad hoc duties – new starter orientation, WHS officer - Front of house reception duties and managing customer queries/correspondence - Assist with events management - Ad hoc duties – new starter orientation, WHS officer



Cospak Pty Ltd

• Australia
• Packaging and Containers Manufacturing
• 1 - 100 Employee

• Customer Service Officer

  • Nov 2014 - Aug 2017

  - Front of house customer service, operate Point-of-Sale system and inbound call/email handling - Managing customer relations, escalations and complaints - Assist with events management and show room merchandising - Ad hoc duties – manage Social Media pages and Graphics Design - Front of house customer service, operate Point-of-Sale system and inbound call/email handling - Managing customer relations, escalations and complaints - Assist with events management and show room merchandising - Ad hoc duties – manage Social Media pages and Graphics Design



Go-Lo

• Sales Assistant

  • Oct 2005 - Feb 2009