Experience

Howard Hanna William E. Wood

• United States
• Real Estate
• 300 - 400 Employee

• Property Management and Special Projects Admin

  • Jul 2014 - Present

  Work closely with Director of Property Management on special projects, focusing on process improvements and growth. Support Operations Manager with daily tasks, plus serve as liaison with vendors, tenants and owners on her behalf as needed.Review listing data to find opportunities to maximize ROI for the department.Work on formalizing processes that will positively affect how business is done, reduce repetition, streamline workflow and increase efficiency.Work on marketing and customer service projects to keep the company in its prominent position in the region.



Organization Management Group Inc.

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Executive Director

  • Apr 2013 - May 2014

  Worked with three organizations simultaneously: Hampton Roads Realtors(R) Association, National Association of Residential Property Managers and the Electronic Security Association of Virginia.Responsible for Marketing and Membership for NARPM(R). Oversaw the sell-out of four regional conferences. Responsible for Communications at HRRA. Oversaw the I AM ONE public relations and Realtor Property Resource programsServed as Executive Director for ESAA-VA. Published quarterly newsletter. Organized annual convention.



The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• Sales and Service Manager

  • Dec 2012 - Apr 2013

  Led a team of 20 reservation sales agents who book magical vacations for Guests going to Walt Disney World

• Sales Coaching & Facilitation Coordinator

  • May 2008 - Dec 2012

  Training facilitator for Walt Disney World ticket sales and theme park product knowledge. Area of expertise: guest-focused sales philosophy (Sales Through Service)

• Resort Sales Assistant

  • Jan 2007 - May 2008

  Assisted Disney Sales Managers in the creation of contracts for group meetings. Arranged for personalized gifts to be sent to clients and prospects and worked with contacts in the Disney hotels to get special treatment for clients, as needed.



American Land Title Association

• United States
• Real Estate
• 1 - 100 Employee

• Director, Marketing and Membership

  • Dec 1999 - May 2005

  Worked in the following areas: marketing, advertising, membership, committees, membership directory and meetings logistics

• Director, Marketing & Membership

  • 1999 - 2005

  Worked in the following areas: membership recruitment and retention; marketing for membership, meetings and non-dues revenue; advertising and meeting logistics. Hired and trained membership staff.