Operations Manager

• Jun 2022 - Present

I work closely with the Director of the company overseeing blocks of houses & flats.- Organise repair work (and if needed, go up scaffolding or on a cherry picker to investigate)- Regular meetings with clients to maintain a good relationship and adhere to their requirements/needs- Build strong working relationships with contractors- Deal with any urgent matters within the business- Meet new potential clients- Site visits and inspections- Organise & oversee service charges and accounts- Admin duties such as writing agendas & minutes for meetings and distributing these- Host Directors meetings and discussions- Deal with any complaints or matters that arise- Create social media content- Competent with FixFlo Repair system- Xero accounting knowledge Show less

Property Services Manager

• Oct 2021 - Jun 2022

Business Centre Manager

• Jun 2019 - Oct 2021

Centre Manager for Inigo Business Centres which are a UK based serviced office company with centres throughout the country - Sales and management of serviced offices, meeting room hire and virtual office services - Viewings and virtual tours (COVID secure) - Creating promotions and marketing - Planning and hosting events (pre-COVID) - Social media promotion - Updating the company website - Bi-monthly invoicing - Following up unpaid accounts and queries - Working within budget - Managing petty cash and company credit card - Setting up telephone systems for individual clients - Customer services. i.e telephone answering, printing, post forwarding, emails and dealing with individual requests - Organising catering requirements - Arranging building maintenance - Car park management and permits - Health and safety procedural management - Managing online and paper filing systems - Running the ID documentation checks for new clients across all sites - Working closely with other centres, providing cover when required as well as managing my centre - Managed one other staff member Show less

Location Operations Manager

• Oct 2018 - Jun 2019

Location Operations Manager of Nails& London beauty brow and nail bar at the brand new John Lewis store in Cheltenham: - Worked closely with the Director to set up the new nail bar to a high standard ready for opening - Managed a team of four people - Organised training on company booking system and payments, as well as the John Lewis system - Closely involved with John Lewis management for marketing, promotions and events - Regular staff reviews, progression and setting targets - Ensured staff adhered to strict company standard operating procedures and uniform standards - Stock control and ordering using the company systems - Provided daily, weekly and monthly reports to management using excel and word - Social media promotion - Personally created in-house promotions with market research - Organised events - Dealt with customer enquiries and issues Show less

Spa Reception & Social Media Manager

• Jan 2018 - Oct 2018

Spa Reception Manager & Social Media Manager for the new luxury Spa: - Trained all reception staff and therapists prior to the opening on the booking software system as well as facilitating all types of training, ranging from pool plant testing, first aid, product knowledge and management skills and communication - Created the SOP’s - Organised pre-opening spa tours to create sales of customer memberships to achieve regular targets - Responsible for social media promotion through Facebook and Instagram - Dealing with difficult situations; customer complaints/queries, system errors and staffing issues - Interviewing and recruiting staff - Assisting the Spa Manager with financial tasks and sending weekly reports on bookings and income - Working under pressure, multitasking in a busy environment whilst maintaining professional and calming appearance Show less

Senior Spa Agent & Mentor

• Nov 2017 - Sep 2018

Whilst studying for a level 3 Award in Education & Training I worked with Sapphire Spa Solutions agency covering spa treatments and reception cover across Gloucestershire. I also mentored beauty therapist students at College part time. - Utilising my reliability and extensive knowledge and skills to provide high quality treatments and reception cover - Being flexible and accommodating for last minute requests - Being the Face of the brand on the website - Personally requested by Spas leading to repeat requests and job offers - Meeting others in the industry to further my connections and build on my experience At the same time, I was a member of an Employers Advisory Board at my local college. Regularly attending meetings to advise the college with an employers point of view, on recruiting and supporting students as potential employees Having been a Spa Manager at a young age the college really appreciated my input Mentoring students at Gloucestershire College, guiding them through their course to help achieve their full potential Show less

Dual Role Spa Manager

• Jan 2015 - Nov 2017

Spa Manager for two luxury chain hotels - Malmaison and Hotel Du Vin: - Managing my weekly hours efficiently in both Spas - Issuing separate weekly and monthly reports to both hotel managers - Implemented new procedures - Staff recruitment (managing 6 people between two spas) and HR management i.e monthly staff meetings and individual appraisals, disciplinary procedures, managing maternity leave, sick leave, holidays and staff rotas - Increased staff morale with incentives (setting daily and weekly targets) - Increased client base and retail sales - Improving customer experience and feedback - Following market research, I developed a new individual treatment and coordinated this with our high end skincare representative; REN Skincare, which was a success - Managing budgets alongside the financial controller - Stock control of numerous products in both spas and reordering within budget and spa requirements - Responsible for social media promotion for the spas and other departments in the hotel Show less