Experience

Private Health Management

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Medical Records Coordinator

  • Dec 2021 - Present

  Coordinate and oversee the collection and administration of medical records and related information from doctors’ offices, hospitals and facilitiesWork directly with clinical staff (RN’s & MD’s) to facilitate and expedite casesDevelop and maintain relationships with medical record facilitiesThink creatively to prevent and mitigate case delays, influence external entities to secure medical records and filesEnsure timely and accurate follow-up of all assigned cases and facilitiesDocument case information timely, clearly and conciselyEnsure all casework and processes follow HIPAA compliant protocols with all parties encountered throughout the processMaintain filing and storage systems as required for electronic and CDs and physical recordsOther duties as needed



Loma Linda University Medical Center Murrieta

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Release of Information Specialist

  • Mar 2019 - Present

  Welcoming and assisting patients and other visitors with release of information request. Responsible for responding to requests for protected health information and ensuring appropriate regulatory and organization guidelines are followed for requests of subpoenas, patient access, third party requests, court orders, warrants, etc., for the LLUMC-Murrieta. Acts as designee of the custodian of records in court cases when summoned. Maintains current knowledge of federal, state regulations, and laws regarding release of information. Interacts with families, physicians, law enforcement and other hospital personnel. Problem solves, troubleshoots and appropriately escalates issues to higher level management as necessary. Performs various functions, emphasizing compassion, timeliness, confidentiality, completeness, and accuracy in all areas.



MANAGEMENT CONSULTANTS UNLIMITED

• United States
• 1 - 100 Employee

• Medical Records Clerk

  • Oct 2016 - Mar 2019

  -Receive incoming patient inquiries online, in person, and over the phone-Review medical records requests to make sure all necessary information is provided -Data entry into different systems for processing request. What is being requested and what is being released from the medical records system -Receive incoming patient inquiries online, in person, and over the phone-Review medical records requests to make sure all necessary information is provided -Data entry into different systems for processing request. What is being requested and what is being released from the medical records system



Paradise Buick GMC

• United States
• Retail

• Receptionist

  • Mar 2014 - Oct 2016

  Greeted visitors or callers and handled inquires or directed them to the appropriate person according to their needs.Answered telephones and gave information to callers, took messages, and transferred the calls to the appropriate individuals.Scheduled and confirmed appointments for clients, customers, and supervisors. Greeted visitors or callers and handled inquires or directed them to the appropriate person according to their needs.Answered telephones and gave information to callers, took messages, and transferred the calls to the appropriate individuals.Scheduled and confirmed appointments for clients, customers, and supervisors.



Southern California Telephone Company

• United States
• Telecommunications
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2013 - Mar 2014

  -Conferred with customers by telephone or in person to provide information about services offered by the company, take or enter orders, cancel accounts, or obtain details of complaints.-Kept records of customer interactions or transactions, recording details or inquires, complaints, or comments, as well as actions taken. -Conferred with customers by telephone or in person to provide information about services offered by the company, take or enter orders, cancel accounts, or obtain details of complaints.-Kept records of customer interactions or transactions, recording details or inquires, complaints, or comments, as well as actions taken.