Director Of Food And Beverage

• May 2021 - Present

Events and Marketing Specialist

• Jan 2020 - May 2021

• Collaborated with director of sales to create, prepare, organize, and execute all events to the client's satisfaction• Reconciled and analyzed event P&L reports• Generated necessary documents for client invoicing• Conducted market research such as competitor analysis and generating prospect client lists• Composed and revised event documents such as: event proposals, event productions, packing lists, and floor plans• Managed and designed the company's online presence (e.g. website, social media, etc.)

Assistant Manager, Arcadian

• Feb 2019 - Jan 2020

• Conducted recruitment and selection and training and development initiatives as well as performance management and employee coaching• Strived for maximum efficiency and continual improvement of staff productivity• Showed leadership in creating a culture that revolves around the experience and enjoyment of food and wine• Assisted with the tracking of sales, invoicing, and managing inventory• Worked with the Marketing and Sales team to design and implement a strategy to attract new business• Communicated the company vision to all team members and lead by example• Reinforced the O&B values daily and inspired the team with exciting vision for the future

Event Manager

• Feb 2018 - Feb 2019

• Oversaw, coordinated and planned events, including wedding banquets, corporate luncheons, coffee services, venue bookings, and other various functions• Built and maintained positive relationships with clients, associates and suppliers• Hired, trained and scheduled associates and was actively involved in the development of service techniques, menu presentation, policies and procedures• Ensured specifications and requests of each catering event are communicated and executed effectively• Prepared catering orders and quotes according to client needs and requests• Conducted pre- and post – event evaluations and report on outcomes• Proposed ideas to improve services and event quality• Proactively handled any arising issues on the event day

Marketing and Event Coordinator

• Nov 2017 - Nov 2018

Event Coordinator

• May 2017 - Feb 2018

• Participated in the planning process of more than 10 events at a time• Managed social media contents such as creating and scheduling Twitter posts for each event• Produced floor plans and marketing content via photo editing platforms• Prepared event budgets• Completed event permit applications• Coordinated and negotiated contracts with event vendors, speakers and suppliers• Contributed to event concept and theme development• Facilitated events onsite and delegated tasks where necessary• Created content for event documents such as production and load in/out schedules• Conducted supplier research and managed supplier relations

Event Assistant/ Bartender

• May 2017 - Feb 2018

• Assisted in venue setup and teardown for different events• Executed a variety of events such as corporate, family or nightclub style• Coordinated with Back-of-House to ensure the smoothness of events • Assisted in venue setup and teardown for different events• Executed a variety of events such as corporate, family or nightclub style• Coordinated with Back-of-House to ensure the smoothness of events

Bartender

• May 2015 - Aug 2015

• Created positive guest experiences through interaction and adherence to the steps of service• Practiced the steps to service recovery• Monitored the cleanliness of each section and ensured all materials and areas are clean and free from clutter • Created positive guest experiences through interaction and adherence to the steps of service• Practiced the steps to service recovery• Monitored the cleanliness of each section and ensured all materials and areas are clean and free from clutter

Student Management Trainee

• May 2013 - Apr 2014

• Coordinated, served and managed private dining events such as cocktail parties and weddings• Fully trained in 5 front of house positions which includes Server Assistant, Server, Bartender, Hostess and FOH Manager• Managed restaurant's day to day operations, such as: responded to customer requests, supervised employee performance, maintained healthy labor levels, and managed reservations and flow of customers• Assisted with recruitment, selection, training and development initiatives, as well as coaching and performance management

Server / Hostess

• May 2012 - Aug 2012

• Maintained control over the flow of customers during busy hours• Co-operated with 1 other server to serve a section of 11 tables• Filled customer orders in a timely and effective manner• Served guests with food and drinks in an organized fashion• Received incoming calls of the restaurant and provided appropriate responses in a timely manner• Took reservations and prearranged restaurant settings upon special requests • Maintained control over the flow of customers during busy hours• Co-operated with 1 other server to serve a section of 11 tables• Filled customer orders in a timely and effective manner• Served guests with food and drinks in an organized fashion• Received incoming calls of the restaurant and provided appropriate responses in a timely manner• Took reservations and prearranged restaurant settings upon special requests