Product Owner

• Mar 2023 - Present

Product Manager

• Aug 2022 - Mar 2023

- Managing product roadmap of first of its kind behavioral FinTech application (Monay App) and its banking services - Building an e‑wallet and investment platform from scratch - Building analytics structure, conversion funnels and KPI dashboards for tracking user experience and act upon them - Directing UX/UI design process according to user needs - Managing product backlog and leading development team to ready new features in a strict timeline - Managing product roadmap of first of its kind behavioral FinTech application (Monay App) and its banking services - Building an e‑wallet and investment platform from scratch - Building analytics structure, conversion funnels and KPI dashboards for tracking user experience and act upon them - Directing UX/UI design process according to user needs - Managing product backlog and leading development team to ready new features in a strict timeline

Product Owner | TOBi Chatbot New Channels & Segments

• Jan 2022 - Sep 2022

- Managing the TOBi (Vodafone's leader and multi-award-winner chatbot/digitalassistant serving to 25+ millions Vodafone customers) product roadmap- Leading a scrum squad to meet strategic goals working with senior stakeholders andVodafone Group by managing/prioritizing product backlog- Setting KPI's and defining actions to maximize revenue, user experience (UX), activationnumbers and other strategic KPI's- Setting product vision with strong IT background and business acumen skills Show less

Digital Product Lead | TOBi Chatbot Sales & Consultancy

• Oct 2020 - Jan 2022

Key Achievements• First behavioral push notification via TOBi• First example of a physical and digital sales channel collabration via QR code (TOBi Omnichannel Experience)• Adobe Target and Adobe Analytics tool integrations• 3 new connectivity products addition to TOBi Sales Catalogue• 86% increase in total sales of TOBi in just 6 months• Doubled the take rate in almost every product line

Digital Product Lead & Scrum Master

• Nov 2019 - Oct 2020

Key Achievements- Network Troubleshooter process design for Vodafone digital care channels (TOBI chat and TOBI Voice).- Vodafone Network Experience pages for Yanımda App- Vodafone website network troubleshooter process design and content preparation (Vodafone Sorun Giderici)- Technical Announcement delivery from Flora to digital channels via RPA- Device Settings page design for Vodafone website

Rollout Project Manager

• Aug 2017 - Nov 2019

Responsibilities:- Regional Service Provider Performance- Hybrid On-Grid Solar System Project- Energy Efficiency Program- Energy Saving Projects Management via Agile MethodologyAchievements:- Built a diverse and accurate method for performance tracking of Service Providers and reported to all technical regions monthly and annually.- Implemented the first system in Vodafone Network that uses both grid and solar energy in base stations to reduce energy costs by 25%- Started an internal initiative called “Energy Efficiency Program” to raise awareness about the energy efficiency in Vodafone Turkey. In scope of this, organized and personally gave trainings to technical regions and service providers in 9 cities in Turkey. Show less

Discover Attendee - Voice Services Management

• Feb 2017 - Aug 2017

Key achievements:- Managed and Contributed to the Vodafone Cloud Central Project which is to give better VoIP service to our enterprise customers by migrating all the necessary infrastructure to virtual machines.- Analyzed infrastructure inventory and created a database to use for inventory management.

Discover Attendee - Messaging, Cloud & DC Serv.Ops. Mngmnt.

• Jul 2016 - Jan 2017

Key achievements:- Managed operations of the “YarınaHazırım” platform which our both consumer and enterprise customers can get several Cloud services (VMs, webservices, domain names etc.) online.- Executed Known Error Database method to the issues of YarınaHazırım Platform and solved 6 cases permanently.- Migrated the IIS Webhosting Service from 5 servers to 2 virtual servers to increase efficiency and decrease complexity of operations.

Research Assistant

• Apr 2015 - Feb 2017

working as a research assistant with Dr. Mesut Kartal on a project about "Developing a new scheduling algorithm for new generation networks which assigns system resources to users more efficiently" working as a research assistant with Dr. Mesut Kartal on a project about "Developing a new scheduling algorithm for new generation networks which assigns system resources to users more efficiently"