Ali Ahmed Hegazy
Senior Software Engineer at Ipau- Claim this Profile
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Bio
Ahmed Setohy
Pretty knowledgeable and supportive team leader who also has an amazing personality and it was a privilege to work with him.
Ahmed L.
Professionalism is the word that comes to mind when I think about Ali. I've had the pleasure of working with Ali for 2 years. Above all, I impressed with Ali's ability to deal with big team from different culture, how smooth he handle projects’ showstoppers, and, of course, his superb communication skills. Ali is a true asset for any company requiring his piece of art skills.
Ahmed Setohy
Pretty knowledgeable and supportive team leader who also has an amazing personality and it was a privilege to work with him.
Ahmed L.
Professionalism is the word that comes to mind when I think about Ali. I've had the pleasure of working with Ali for 2 years. Above all, I impressed with Ali's ability to deal with big team from different culture, how smooth he handle projects’ showstoppers, and, of course, his superb communication skills. Ali is a true asset for any company requiring his piece of art skills.
Ahmed Setohy
Pretty knowledgeable and supportive team leader who also has an amazing personality and it was a privilege to work with him.
Ahmed L.
Professionalism is the word that comes to mind when I think about Ali. I've had the pleasure of working with Ali for 2 years. Above all, I impressed with Ali's ability to deal with big team from different culture, how smooth he handle projects’ showstoppers, and, of course, his superb communication skills. Ali is a true asset for any company requiring his piece of art skills.
Ahmed Setohy
Pretty knowledgeable and supportive team leader who also has an amazing personality and it was a privilege to work with him.
Ahmed L.
Professionalism is the word that comes to mind when I think about Ali. I've had the pleasure of working with Ali for 2 years. Above all, I impressed with Ali's ability to deal with big team from different culture, how smooth he handle projects’ showstoppers, and, of course, his superb communication skills. Ali is a true asset for any company requiring his piece of art skills.
Credentials
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Project Management Professional (PMP)®
Project Management InstituteFeb, 2017- Sep, 2024
Experience
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Ipau
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Australia
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Information Technology & Services
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1 - 100 Employee
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Senior Software Engineer
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Feb 2020 - Present
• Response to issues and tickets raised verbally, by email, over the phone, or on the ticketing system. Verify tickets’ details, check the logs and provide a suitable solution. • Keep the issues updated in the ticketing system and open tickets with software and hardware vendors in case of escalation. • Check the servers’ resources to ensure smooth daily operations. Review the weekly and monthly backup. Restore backup as per customer request. • Help the business Manager with the budget and manage the hardware and software inventory and maintain hardware warranty and the licenses. • Create, remove and suspend accounts according to management requests. Manage the services’ accounts. Image new laptops with the latest OS version. • Raise request for quotation and advise the management for the most suitable solution as per business needs. • Mount, configure, and review servers, switches, and WAPs. Retire the old hardware and sanitize the storage and memory. • Coordinate new projects with the third parties, implement new applications and provide training to the customers before going live. • Help customers access applications remotely in the lockdown time. Find suitable cloud solutions for business needs.
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selfemployement
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700 & Above Employee
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Software Project Manager
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Oct 2018 - Feb 2020
Develop and maintain project plans, identify resource needs, and manage the project schedule. Collaborate effectively across teams to define strategy, goals, and commitment to timelines and deliverables. Own the project communications on progress, issues, and risks including regular status updates and analysis. Collaborate with the project sponsor and stakeholders while managing competing priorities. Tracking progress, use analytical skills to dive deep and develop detailed action plans. Propose available solutions, recommendations and provide a risk assessment to organization management. Maintain verbal and writing communication for business and technical stakeholders. Help the organization project management office to manage and execute projects from start to finish. Conduct brainstorming sessions to prioritize the deliverables quantitatively and effectively. Craft sustainable deep relationships with the team to overcome any conflict and solve any showstopper.
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SAUDI FINANCE
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Saudi Arabia
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Financial Services
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1 - 100 Employee
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Software Engineer
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Oct 2017 - Aug 2018
Ensured high availability of production, development and User Acceptance testing environments. Monitored the day-to-day smooth running of the main Solution and ensure successful daily, monthly and annual backup processes using VERITAS NetBackup Appliance and HP Tape library. Used Microsoft Active Directory to ensure the implementation of suitable measures for data integrity, confidentiality of access and implemented Norton antivirus Solution to protect user applications from viruses. Ensured follow up and documentation of all security breach events found in firewall and antivirus alerts. Supervised projects related to the implementation of new applications or systems. Supervised HP, DELL, CISCO and VERITAS relationships (orders shipments, hardware selection, support, maintenance) and checked received equipment and supervises their testing. Co-ordinated and follow-up with Oracle, VERITAS, CISCO, Nucleus Software, HP, FortiNet, F5, IBM, Palo Alto and Linux on software functionalities, hardware failures, general enhancement or errors fixing. Ensured the proper maintenance and update of the hardware inventory using iTop solution. Communicated with Managed Service Providers (MSP) and Telecommunication Companies to act as a bridge between all parties to maintain smooth IT operation. Provided level 1/2 technical support for business users and senior management. Ensured PC end-user needs are supported effectively with facilities. Established and enforce standards for infrastructure security, both physical and operational.
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Murabaha Finance
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Saudi Arabia
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Financial Services
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1 - 100 Employee
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Software Engineer
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Apr 2015 - Oct 2017
Accountable for the planning, developing, implementing and maintaining of information systems (Windows Server 2003, Red Hat Enterprise 6.0, Microsoft Windows 7) and computer applications (FinnOne, Microsoft Office 2013, Kaspersky Antivirus) required meeting the information Technology Department needs. Analyzed technical and business incidences and problems to advise appropriate solutions. Assured adequate documentation of software operations. Supervised the development of automated systems requirements and appropriate documentation. Maintained good relationship with software vendors. Implemented and maintain appropriate back-up procedures and disaster recovery plans. Maintained system security features and investigate the breaches or attempted unauthorized access. Assured adequate documentation of software and computer operations. Supervised the development of automated systems requirements and appropriate documentation. Developed and maintained the Major Incident, Problems & Business Continuity plan for IT and to implement measures designed to safeguard the Information Technology and Management needs. Mitigated risks by formulating, implementing and enhancing ITD policies and procedures. Facilitated coordination and communication between various functions. Monitor and improve the efficiency of support services for corrective action or continuous improvement.
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Application Manager
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Feb 2013 - Mar 2015
Hold responsible for the analysis, evaluation, development, testing, and implementation of Customer applications (Oracle RDMS, Web Logic Application Server, Order Management System, iTop). Analyzed business systems to determine effectiveness. Highlighted inadequacies and inefficiencies, and problems and suggested solutions. Support in developing system specifications. Recommend application software(s). Conduct required investigations for program errors and implement or recommend solutions or proper methodologies for resolution. Meet and negotiate with vendors regarding software procurement and maintenance. Ensure compliance with contract specifications. Consult with vendors regarding system functionality. Participate in the process of integrating and releasing new application/software functionality into a ‘business-as-usual’ environment, ensuring all service acceptance and operational deliverables have been successfully developed and agreed prior to handover. Ensure the ICT environment is fully maintained with the latest updates, patches and service pack in-line with corporate system maintenance policies. Produce weekly/monthly management performance information reports to IT management with respect to service levels and support activities.
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Software Engineer
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Mar 2009 - Dec 2012
Be responsible for implementing relevant solutions at all client sites. Monitor clients operating environment as per requirements. Administrating software and tools in line with the clients’ requirements. Evaluating, monitoring and managing the client's database, application server, and application performance. Working to ensure that servers and applications security and integrity are maintained. Working closely with the Network, operations and development team. Be responsible for implementing relevant solutions at all client sites. Monitor clients operating environment as per requirements. Administrating software and tools in line with the clients’ requirements. Evaluating, monitoring and managing the client's database, application server, and application performance. Working to ensure that servers and applications security and integrity are maintained. Working closely with the Network, operations and development team.
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Implementation Consultant
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Feb 2007 - Feb 2009
Gather business requirements, define the scope of configurations. Provides consulting and support to customers to configure Company Applications. Performs Applications’ configurations and installations. Conduct Company Applications training sessions to customers’ teams. Prepare statements of Work and other project scoping documents. Provide evaluation and acceptance of Customers new requirements. Testing, debugging, diagnosing and correcting errors and faults in Company Applications. Communicate project issues that may impact the project’s success to the Project Manager. Build and maintain project documents, training and customer services processes to support client engagements. Write, update and maintain end user.
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Education
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1996 - 2003
Ain Shams University
Bachelor of Computer Engineering, Engineering -
1990 - 1996
Nasr City School
High School
Community
