Dental Assistant

• Sep 2019 - Present

Customer Service Representative

• Sep 2018 - Feb 2019

- Provided satisfactory customer service by greeting customers and assisting them.- Maintained the store inventory.- Reported to the manager any alarming complaint.

Contact Center Supervisor

• Apr 2004 - Aug 2013

• Supervised and managed a team of 20 representatives providing customer service• Lead the team to achieve the department’s pre-established objectives• Ensured that internal procedures are correctly interpreted, properly maintained and effectively administered.• Controlled and followed up difficult cases and insured their resolution in the most efficient manner.• Coordinated with the Quality department to evaluate the results of the “call-observe” and ensured appropriate… • Supervised and managed a team of 20 representatives providing customer service• Lead the team to achieve the department’s pre-established objectives• Ensured that internal procedures are correctly interpreted, properly maintained and effectively administered.• Controlled and followed up difficult cases and insured their resolution in the most efficient manner.• Coordinated with the Quality department to evaluate the results of the “call-observe” and ensured appropriate corrective action to maintain and improve standards of quality and caller satisfaction.• Communicated and coordinated with other departments in order to better serve the customer.• Ensured appropriate preventive and corrective action to maintain standards of quality and subscriber satisfaction.• Ensured efficient coordination between the team members.• Reviewed daily reports of representatives and followed-up to insure efficiency and productivity.• Generated daily statistics reports.• Evaluated Contact Center representatives, (monthly, quarterly and annually). Show more Show less