Alia Pacombe
Director of Community Engagement at Urban Edge Housing Corporation- Claim this Profile
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Topline Score
Bio
Credentials
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Certified Financial Counselor
NeighborWorks AmericaDec, 2011- Sep, 2024 -
Certified Occupancy Specailist
National Center for Housing ManagementNov, 2011- Sep, 2024
Experience
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Urban Edge Housing Corporation
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United States
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Real Estate
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1 - 100 Employee
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Director of Community Engagement
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Sep 2019 - Present
• Lead and design resident service coordination initiatives that maximize stable tenancy for residents living in Urban Edge owned properties while identifying leadership development opportunities. This includes collaboration with the property management company in order to carry out these initiatives.• Lead and develop resident association organizing initiatives that build the capacity of resident associations so that they are self-sufficient and active organizations within the neighborhood and city. This includes the group developing, implementing, and overseeing programming at the developments at which they live and throughout the neighborhood.• Create measurement tools to ensure the work is having the desired effect and can be utilized to refine or develop new programming to meet emerging trends.• Provide supervision and support to the Resident Association Organizer and the Resident Resource Coordinator. Evaluate staff performance regularly to ensure that goals are being achieved. Provide guidance to staff so that they are able grow in their area of expertise.• Work closely with the Chief Executive Officer and Director of Real Estate to represent Urban Edge in major neighborhood initiatives such as the Jackson Square Redevelopment Project and the Community Engagement initiatives.• Work with all departments to ensure that residents of Urban Edge owned properties and the neighborhood at large participates and provides input into the organization’s work.• Work with Resource Development department to provide information for grant submissions and reports. Collaborate on funder volunteer days and participate in site visits as requested by this department.
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Associate Director of Community Engagement
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Mar 2016 - Sep 2019
• Developed and directed activities that assist families with stabilizing their tenancy and increasing their economic resiliency. This includes Urban Edge’s benefit enrollment work, financial coaching, the free tax preparation center, and work with property management around resident receivables. Design communication strategies to inform and connect residents to these resources.• Design and direct leadership development initiatives and activities intended to increase the success of residents in their lives and support meaningful resident engagement. This includes resident association organizing initiatives that build the capacity of resident associations as well as the engagement of residents in Urban Edge’s real estate projects.• Developed and implement activities which engage Urban Edge and residents of Urban Edge housing in neighborhood decision making. • Oversee that all required community engagement information is collected and entered into appropriate Community Engagement databases. Analyze trends and develop program recommendations based on the analysis. • Provided the guidance and support to ensure that the Community Engagement team is exceeding all of its targets.• Completed report writing for community engagement activities and initiatives.
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Community Engagement Manager
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Feb 2010 - Feb 2016
• Managed EarnBenefits, a program that connects families to public benefits. • Managed and train new employees and partners on EarnBenefits program and Salesforce. • Managed Community Engagement Officers in provision of residents.• Managed departmental reporting for NeighborWorks, United Way, Ford Foundation as well as monthly dashboards for Urban Edge.• Managed Volunteer Income Tax assistance program.• Managed the Community Impact Measure Survey project for NeighborWorks to assess the needs of the community.• Coordinate the annual family support events such as Annual Meeting, Welcome Summer, Back to School, Turkey and Toy Drive.• Designed, composed, and distributed monthly newsletters to 1200 households.• Worked with resident groups to implement activities that enhance resident leadership and engagement.• Managed pre-kindergarten readiness program in collaboration with Jumpstart and Associated for families with children under five. • Managed youth programs in collaboration with ABDC. • Attended community meetings to promote urban edge programs.• Former board member of Egleston Square Main Street and committee member for Hyde Jackson Square Main Street. • Former member of Learning Exchange Program through Jewish Community Relations Council.
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Urban Edge
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Leasing Real Estate
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1 - 100 Employee
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Community Engagement Officer
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Sep 2010 - Jan 2013
• Assisted the Community Building team in planning and coordinating an annual Turkey and Toy Drive. • Designed, composed and distributed monthly newsletters to 1200 households. • Worked with property management to ensure tenancy stabilization and preservation. • Communicated with property management about the progress being made by referred residents while maintaining resident confidentiality. • Developed and maintained relationships with local social service agencies and remained informed of services being provided by these organizations. • Assessed residents who were referred and connected these residents to appropriate social services, and followed-up with residents to ensure the services were being provided. • Managed Urban Edge’s Community Food Pantries.
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Lena Park
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United States
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Non-profit Organizations
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1 - 100 Employee
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Resident Resource Coordinator
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Sep 2009 - Sep 2010
• Served as LISC AmeriCorps Member doing resident services. • Received training in community and economic development, project planning, conflict resolution and community organizing. • Designed, composed and distributed monthly newsletters to 103 households. • Coordinated Thanksgiving basket giveaways, multiple holiday parties, a movie day, a game day and community barbeque for residents in conjunction with senior staff. • Lead monthly meetings with resident association group. • Managed the financial budget for resident association group. • Assisted with food pantry deliveries, assigned roles to volunteers, charged with sign-in desk and clean-up.
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Education
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2005 - 2009
Regis College
Bachelor of Arts (B.A.), Communication, General
Community
