Experience

CoverMyMeds

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Product Manager

  • Aug 2022 - Present

• Product Manager

  • Apr 2021 - Aug 2022



Andor Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Product Manager

  • Sep 2019 - Mar 2021



AssistRx

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Product Manager, Reporting and Analytics

  • May 2018 - Sep 2019

  Develop and execute product strategies that deliver quantifiable revenue, adoption and customer satisfaction results. Manage Agile teams, owned client relationships, and contribute to culture creation in a start-up environmentLead clients and teams to adopt the next steps in predictive analytics and business intelligence tools. Break down big data sets, distilling what is meaningful and actionable. Identify and prioritize development initiatives in collaboration with key internal stakeholders, and continuously update. success metrics with users/stakeholders. Drive go-to-market strategy for emerging solutions, in collaboration with Client Experience, Sales and Marketing teams. Support sales and marketing initiatives, pricing and packaging discussions, and provide case studies and ROI of emerging solutions Show less

• Director, Patient Access Services

  • Jan 2013 - Sep 2019

  Experience implementing and managing copay assistance, PAP, and full HUB service programs for multiple sclerosis, dermatology, cardiovascular, and RA products. Established and maintained program KPI's in departments; increased prior authorization approval rates by 600% in first quarter. Decreased PAP participants by 59% over course of program. Secured $16 million in copay assistance for patients on chronic therapy. Teams have included up to as many as 80 staff members, including full-time and temporary associates, 4 direct reports, and team supervisors. Teams have consisted of Customer Service Representatives, Reimbursement Support Specialists, Quality Assurance Specialists, and Prior Authorization Coordinators. Interacted cross-functionally with marketing, business development, finance, and IT. Coordinated with Cisco vendor to complete implementation of new call queues, routing paths, and telecom program reporting. Show less



Harbor House of Central Florida / Lakeside Behavioral Health Sys

• Orlando, Florida Area

• Mental Health Counselor

  • May 2013 - Dec 2015

  • Provided supportive counseling services to children and families of domestic abuse in efforts to guide in the development of skills and strategies • Collaborated with staff to perform clinical assessments, biopsychosocials, mental health status exams, and develop treatment plans • Referred patients, clients, and family members to community resources or specialists if necessary • Learned about new developments in the need for child advocacy by reading professional literature, attending courses and seminar trainings, and establishing and maintaining contact with other social services agencies. • Facilitated group counseling sessions in Domestic Abuse, Substance Abuse, Active Parenting 101, and Child Advocacy Show less



The Assistance Fund (TAF)

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Patient Advocate

  • 2011 - 2012

  • Served as a liaison between patients, physicians, hospitals, clinics, and healthcare insurance providers in communication of patient health insurance benefits, financial copay assistance eligibility, and insurance premium reimbursements • Worked in fast paced environment involving inbound and outbound calls, with a monthly call intake of 1,617 calls • Team expert on oncology, cystic fibrosis, and clostridium dificile program products and patient populations • Aided in the development of new programs through the creation of job aids, investigation of alternate assistance programs, and troubleshooting of program processes • Responsible for documenting literature/forms distributed and used by all customer population • Active participation with monthly newsletters, community fundraising events, and team building exercises • Skilled in Cisco Agent Desktop (CAD), Microsoft Office 2010/2007, Microsoft Windows 7, and most office related programs Show less



Emory University School of Medicine

• United States
• Higher Education
• 700 & Above Employee

• Research Assistant

  • 2011 - 2011

  • Co-Authored in two publications relating to the interaction between proteins associated with hypertension through the development of recombinant proteins • Published in The American Journal of Renal Physiology and The Journal of Biological Chemistry on topics relating to ENaC, MARKS, PIP2 /PIP3, and protein channels • Prepared research proposals through the evaluation of literature, objectives/outcomes; wrote, revised, and presented drafted materials/outcome summaries at departmental meetings • Trained in Western Blotting, BSA Protein Assays, Pull Down Protein Assays, and various software programs relating to development of protein recognition • Comprehensive knowledge of medical terminology and research procedures Show less