Experience

Ampersand Advisory
• Australia
• Business Consulting and Services
• 1 - 100 Employee
• Analyst

  • Sep 2023 - Present

The University of Western Australia
• Australia
• Higher Education
• 700 & Above Employee
• Student

  • Jan 2022 - Present


Ampersand Estates

• Australia
• Wine & Spirits
• 1 - 100 Employee

• Experience Lead: Internal Projects and Initiatives

  • Feb 2023 - May 2023

• Cellar Door Manager

  • Mar 2022 - Feb 2023

  In my role as a Cellar Door Manager, I harnessed my passion for the world of wine to cultivate exceptional guest experiences and drive business growth.With a proven track record of leadership and innovation, I successfully managed operations, elevated customer engagement, and exceeded sales targets.Key Achievements:- Led a dynamic and diverse team, ensuring seamless daily operations by optimising staff schedules, managing inventory and implementing efficient processes to further customers experience.- Represented the winery at industry events, fostering partnerships with local businesses and strengthening community ties.- Furthered my skill in wine knowledge, hospitality management, and customer experience enhancement through active learning and following of industry trends.- Devised and executed captivating marketing campaigns to elevate guest experiences and significantly boost foot traffic.- Proficiently oversaw and orchestrated both private and public functions at the winery, catering to gatherings of up to 100 guests with seamless precision. Show less

• Customer Experience Coordinator

  • Nov 2021 - Mar 2022